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Digg it UP - Leading Change - Why Are We Doing This?
You've probably been taught not to stereotype people based on race, religion or sex. But when you make a career or business decision, do you still make decisions based on stereotypes?"Insurance sales reps must be gregarious."Hal, a successful insurance agent for many years, has developed a portfolio of loyal, happy clients. Hal can be described as an introvert. He rarely speaks unless spoken to, and then he speaks bri
We see so many projects fail because of a lack of leadership. In this case, a new manufacturing plant in t
Though the name itself may seem a bit mysterious, the concept of mystery shopping is actually straightforward. Also referred to as secret shopping, performance evaluations, service checks and frontline evaluations to name a few, mystery shopping allows companies to obtain a “snapshot in time” by trained researchers who know in advance what they are to evaluate. It provides management a method to quickly yet efficiently evaluate the
We were in the Boardroom of a $1.5 billion consumer goods manufacturer when the CEO made that statement. Of course he was responding to what I had just said.
"If you gentlemen don't know why you’re doing this project, how on earth do you expect the rest of the company to get behind it?"
You see this outfit was way behind on their promises. The same Executive Team that sat before me that day had two years previously made the decision to implement a new ERP system. You remember, ERP, enterprise resource planning system. They were all the rage in the nineties. That meant a lot of money for the vendor selling and a lot of headaches for the people in the company on the receiving end.
Well this same group of wannabe golf pro’s, they were wanting to move the meeting along for their 1 o’clock T time, had sat in this same impressive, mahogany clad Boardroom and somehow chosen PeopleSoft as the system of choice. It was a solid Human Resource system but no one was choosing it for a system wide implementation. Now, two years and $30 million later, they had nothing but a budget on steroids and were again asking themselves - why did we do this?
We see so many projects fail because of a lack of leadership. In this case, a new manufacturing plant in th
The deepest Coal Mine in the world is over 5000 feet below the ground in the UK. Many in the United States are over 1200 feet deep, most of those are closed and now few are remaining. There is a mine in Alabama, which is the deepest vertical shaft coalmine in North America, with operations at 2,140 feet beneath the surface. It is hard for the coalmines in Washington State, Pennsylvania, West Virginia and Alabama to compete with the
You see this outfit was way behind on their promises. The same Executive Team that sat before me that day had two years previously made the decision to implement a new ERP system. You remember, ERP, enterprise resource planning system. They were all the rage in the nineties. That meant a lot of money for the vendor selling and a lot of headaches for the people in the company on the receiving end.
Well this same group of wannabe golf pro’s, they were wanting to move the meeting along for their 1 o’clock T time, had sat in this same impressive, mahogany clad Boardroom and somehow chosen PeopleSoft as the system of choice. It was a solid Human Resource system but no one was choosing it for a system wide implementation. Now, two years and $30 million later, they had nothing but a budget on steroids and were again asking themselves - why did we do this?
We see so many projects fail because of a lack of leadership. In this case, a new manufacturing plant in t
Over the years I have heard the frustrations from students about the lack of knowledge when it comes to choosing a job or career after college. They know they should have some type of idea but from what I have gathered most do not. Even though their parents are pushing them to get a job they have no idea what they are suppose to be doing. More importantly they have no idea what they want to do. It is one thing to have a job but
Well this same group of wannabe golf pro’s, they were wanting to move the meeting along for their 1 o’clock T time, had sat in this same impressive, mahogany clad Boardroom and somehow chosen PeopleSoft as the system of choice. It was a solid Human Resource system but no one was choosing it for a system wide implementation. Now, two years and $30 million later, they had nothing but a budget on steroids and were again asking themselves - why did we do this?
We see so many projects fail because of a lack of leadership. In this case, a new manufacturing plant in t
Anyone who is talented in design, imagining how a house or building could be constructed or who likes to draw may have the talent to find a successful career in architecture. An architect is responsible for designing and planning the interior workings and foundation of a home or building. Architects are responsible for drawing up plans and blueprints for towering city buildings, small country homes and luxurious mansions. A succ
We see so many projects fail because of a lack of leadership. In this case, a new manufacturing plant in t
If you own a business, you also have to install a communication system to run it. It is simply unthinkable to run a business without the right type of communication system, which is the backbone of your business. Each and every member of your staff needs to have a telephone or other communication device for running business operations smoothly.With as many communication devices as the number of staff in your business establi
We see so many projects fail because of a lack of leadership. In this case, a new manufacturing plant in their business would have cost $35 million to build, and they would be getting a report on its progress every week. This crack crew hadn’t asked for or received a progress report on this project for over six months. As the outside guy brought in to 'fix' this money gobbling beast, I had to force the meeting we were now sitting in. It’s pathetic to see actions like this mistaken for leadership. But in many large companies today their brands are strong enough it takes several years of this BS to kill it.
When you're a change leader - lead! In the meeting I’m telling you about, during the presentation updating the reasons for a lack of progress and what was being done about it, the CEO sat at the end of the proverbial big long table cleaning his nails. He never looked up once until he asked, “Why are we doing this?” If you think that is uncommon on change projects, I have some of Jimmy Hoffa’s Florida land for you to look at.
As the change leader you must provide unwavering direction, communications and support. You must do al
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