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Digg it UP - Consultants & Coaches: Don't Let Your Clients Deskill You!
For recent graduates, getting your job search moving in a positive direction can be a difficult task.Most recruiters tend to only fill jobs that require candidates that have at least several years of work experience so you might not get much help from them.For entry level positions, you might be competing with not only other recent graduates but with people with a few years of experience as well who mi
Their Director of Training couldn’t believe I was doing so well with folks she couldn’t handle, so at a meeting she said point blank:
“We don’t un
Your logo and marketing materials have many jobs, but one of the things that they can do really well for you is to introduce you to new clients and to help those potential customers feel a connection with you and your business. Alas, many small business owners overlook this valuable role for their materials when designing them, and so any connection often happens by accident alone.Considering that the connect
Without doubt, he was a hero, hurling himself into harm’s way as he did.
But the greatest threat he faced wasn’t the frigid water or the potential of the damaged jet to explode. It came from the very people he was endeavoring to save.
As is the unfortunate case so often, drowning people inadvertently drown their would-be saviors, because they’re panicking. So, we end up with a tragedy on top of a tragedy.
A similar, though less dramatic phenomenon occurs in consulting and coaching.
I teach the “Building Your Consulting & Coaching Business” class at UCLA Extension, and this is one of the odd but frequently occurring scenarios we discuss.
People hire advisors because they’re seeking dramatic change, and often they need a significant lift simply to survive in business or in their personal lives. Desperate, they reach out for help with one hand while trying to submerge their rescuers with the other.
One of the ways they do it is by DESKILLING consultants with their fears and doubts.
I was in the middle of an extensive program with a large financial company in the Midwest, and given the sorry state of its customer service unit my results were nothing less than phenomenal.
Specifically, my seminar ratings were incredibly high, especially in light of the fact that I was training overtly hostile people. They entered sessions with fears and concerns and deep misgivings, and left at least being open to, if not embracing the changes I was ushering in.
Their Director of Training couldn’t believe I was doing so well with folks she couldn’t handle, so at a meeting she said point blank:
“We don’t und
Marketing-with-Intent precisely drives you to your target and with greater speed because you are using the right mode of transportation, an accurate compass and a clear vision of where you’re headed. You’ll differentiate yourself from your competition by using the right vehicle to uncover the best career for you. Finding a job is easy. Locating a meaningful career is much harder but well worth the sweat.<
As is the unfortunate case so often, drowning people inadvertently drown their would-be saviors, because they’re panicking. So, we end up with a tragedy on top of a tragedy.
A similar, though less dramatic phenomenon occurs in consulting and coaching.
I teach the “Building Your Consulting & Coaching Business” class at UCLA Extension, and this is one of the odd but frequently occurring scenarios we discuss.
People hire advisors because they’re seeking dramatic change, and often they need a significant lift simply to survive in business or in their personal lives. Desperate, they reach out for help with one hand while trying to submerge their rescuers with the other.
One of the ways they do it is by DESKILLING consultants with their fears and doubts.
I was in the middle of an extensive program with a large financial company in the Midwest, and given the sorry state of its customer service unit my results were nothing less than phenomenal.
Specifically, my seminar ratings were incredibly high, especially in light of the fact that I was training overtly hostile people. They entered sessions with fears and concerns and deep misgivings, and left at least being open to, if not embracing the changes I was ushering in.
Their Director of Training couldn’t believe I was doing so well with folks she couldn’t handle, so at a meeting she said point blank:
“We don’t un
Anyone who is talented in design, imagining how a house or building could be constructed or who likes to draw may have the talent to find a successful career in architecture. An architect is responsible for designing and planning the interior workings and foundation of a home or building. Architects are responsible for drawing up plans and blueprints for towering city buildings, small country homes and luxurious m
People hire advisors because they’re seeking dramatic change, and often they need a significant lift simply to survive in business or in their personal lives. Desperate, they reach out for help with one hand while trying to submerge their rescuers with the other.
One of the ways they do it is by DESKILLING consultants with their fears and doubts.
I was in the middle of an extensive program with a large financial company in the Midwest, and given the sorry state of its customer service unit my results were nothing less than phenomenal.
Specifically, my seminar ratings were incredibly high, especially in light of the fact that I was training overtly hostile people. They entered sessions with fears and concerns and deep misgivings, and left at least being open to, if not embracing the changes I was ushering in.
Their Director of Training couldn’t believe I was doing so well with folks she couldn’t handle, so at a meeting she said point blank:
“We don’t un
Do you hear people say “May I have another serving?” or “This will ruin my diet.” when they taste your cooking? Or do they usually say “What in the world is this?” and you find yourself cleaning away most of what you served? Do you have a hard time getting the dish right even if you have a cookbook with you?If you feel that your cooking impresses not just your cat, and that you breeze your way through cookboo
One of the ways they do it is by DESKILLING consultants with their fears and doubts.
I was in the middle of an extensive program with a large financial company in the Midwest, and given the sorry state of its customer service unit my results were nothing less than phenomenal.
Specifically, my seminar ratings were incredibly high, especially in light of the fact that I was training overtly hostile people. They entered sessions with fears and concerns and deep misgivings, and left at least being open to, if not embracing the changes I was ushering in.
Their Director of Training couldn’t believe I was doing so well with folks she couldn’t handle, so at a meeting she said point blank:
“We don’t un
Competent accessories are the forte for setting up any business empire today. And if the tool gives you maximum benefits and least tensions, it is indeed a boon in disguise. Business credit cards with its multifaceted twin benefit system — of simplicity in application and of churning out a lot of profits for the owner are truly designed for people who want to make a mark in the business world.A boon it is. Fr
Their Director of Training couldn’t believe I was doing so well with folks she couldn’t handle, so at a meeting she said point blank:
“We don’t understand how your seminar scores can be so high.”
Effectively, she was implying that I was cheating somehow or that something was askew.
Her idea was to station observers in the sessions, which of course, would be very chilling to the learning process.
What could one say, “I’m a pro, and I know exactly how to get results from hostile trainees and you don’t, and that’s why my scores are high and yours are low”?
Her comments were aimed at deskilling me. There was no “winning” in this situation.
If I continued to score well, she looked bad; and if I scored poorly, I did.
It was a perfect bind.
Sometimes consultants are brought in precisely to fail, so managers can say after the program sinks: “See, even a pro couldn’t fix things, so don’t blame us!”
What they don’t say is how they undermined the program from the outset, whispering to associates, “Get what you can from him and blow-off the rest.”
In other words, don’t take him seriously.
But what happens when they do?
You’re succeeding with your content and methods, but you’re failing to win the hearts and minds of management, the ones who will pay or stiff you, and either recommend you to the next client or be mysteriously silent when you ask them for a testimonial.
When you sense your clients are deliberately or unintentionally deskilling you, tell them in clear terms.
If they won’t reform on the spot, withdrawing fro
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