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You are here: Home > Business > Change Management > Communicating Change; Don't Let Them Hear It on the Grapevine |
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Digg it UP - Communicating Change; Don't Let Them Hear It on the Grapevine
Business Credit Card Processing - The Benefits initiative being worked on is complex enough to make it into a project, and whatever line of business their friend is in is involved.In developing a personal, home-based, or small community business, you may find that it will grow to the point that informal transactions are no longer advisable – this is where business credit card processing comes into the picture. You will need to upgrade your operational methods in order to provide customers with the highest quality of doing business with your company, which will undoubtedly include the benefits of business credit card processing.Some merchants prefer to keep accounts on a cash-only basis. They believe that money transactions can be handled more quickly and accurately What they don't know is what areas of the organisation will be impacted. Will it be people? Will it be the financial status of the organisation? Will it be marketing or sales or operations? Will it involve an expansion or contraction Managing Change - Information Overload When do you tell employees about bad news? When do you tell them about good news?"There are many things a wise man might wish to be ignorant." Ralph Waldow Emerson said that over a century ago and man was he prophetic. We are bombarded with information today and we don't do a very good job of sorting out what is meaningful and what isn't. We get reports, voice mails and of course an inbox full of emails, all giving the appearance of being urgent and important. When managing change you better be a master of sorting incoming information.When you embarked on the change journey you had an objective, right? If you didn’t you're screwed anyway so let's work off the assumpti Many organisations have difficulty determining the answers to the former question and do not enough thinking about the latter question and few ask the question, "What do our employees consider to be bad or good news and what news are they interested in hearing?" at all. Further still, not enough thought is given to how the communication of news can shape the culture of an organisation. Bad news or even extremely good news is difficult to keep completely secret. Good or bad, pending major news announcements generally require discussions between senior executives, the human resources function, the finance function and significant groups of line management. Sometimes it requires the pulling together of a project team. Employees are not stupid. They notice when HR, finance and line management are having long meetings locked away in a room. They notice when people are pulled off their normal jobs to conduct a study. They notice when people they regard as friends stop talking about what they are doing. At some time, even though the most draconian confidentiality clauses have been signed, a snippet of information will leak out. Even if it is that, "I have signed a confidentiality agreement about this and therefore I can't talk to you about the project". The recipient of this information knows three things from this sentence; the impact of the "project" is BIG, the initiative being worked on is complex enough to make it into a project, and whatever line of business their friend is in is involved. What they don't know is what areas of the organisation will be impacted. Will it be people? Will it be the financial status of the organisation? Will it be marketing or sales or operations? Will it involve an expansion or contraction o Conquer Fear, Take Action! till, not enough thought is given to how the communication of news can shape the culture of an organisation.People who talk about doing something, yet take no action end up frustrated. They have a tremendous idea, it germinates, and is fertilized a little bit. In the end; it dies. Why did it die? The "art" of taking action was probably not understood. To build a successful business you must learn to take action. It is really a simple concept; however, it is not easy to accomplish.Fear is the biggest enemy. Fear paralyzes so many people. It robs them from the success they should be enjoying. It is much easier to "play it safe" and not take the next step. Taking the next step requires action and Bad news or even extremely good news is difficult to keep completely secret. Good or bad, pending major news announcements generally require discussions between senior executives, the human resources function, the finance function and significant groups of line management. Sometimes it requires the pulling together of a project team. Employees are not stupid. They notice when HR, finance and line management are having long meetings locked away in a room. They notice when people are pulled off their normal jobs to conduct a study. They notice when people they regard as friends stop talking about what they are doing. At some time, even though the most draconian confidentiality clauses have been signed, a snippet of information will leak out. Even if it is that, "I have signed a confidentiality agreement about this and therefore I can't talk to you about the project". The recipient of this information knows three things from this sentence; the impact of the "project" is BIG, the initiative being worked on is complex enough to make it into a project, and whatever line of business their friend is in is involved. What they don't know is what areas of the organisation will be impacted. Will it be people? Will it be the financial status of the organisation? Will it be marketing or sales or operations? Will it involve an expansion or contraction Case Study; The Branding of a MindMap and Marketing to the World e management. Sometimes it requires the pulling together of a project team.What if you created the Worlds best MindMap to assist humans in using all of their knowledge, experience, observations and education to make the very best decisions for themselves, their companies, their government, their communities or children of the World? If you had such a thing who would you market it to? How would you get the word out; where would you start?In fact who on Earth would be your clients? Everyone I guess and this is exactly what our Online Think Tank came up with when reviewing this hypothetical concept of promoting the use of MindMaps to the humans of the planet. When Employees are not stupid. They notice when HR, finance and line management are having long meetings locked away in a room. They notice when people are pulled off their normal jobs to conduct a study. They notice when people they regard as friends stop talking about what they are doing. At some time, even though the most draconian confidentiality clauses have been signed, a snippet of information will leak out. Even if it is that, "I have signed a confidentiality agreement about this and therefore I can't talk to you about the project". The recipient of this information knows three things from this sentence; the impact of the "project" is BIG, the initiative being worked on is complex enough to make it into a project, and whatever line of business their friend is in is involved. What they don't know is what areas of the organisation will be impacted. Will it be people? Will it be the financial status of the organisation? Will it be marketing or sales or operations? Will it involve an expansion or contraction A Difficult Life for Single Mothers With a Career >At some time, even though the most draconian confidentiality clauses have been signed, a snippet of information will leak out. Even if it is that, "I have signed a confidentiality agreement about this and therefore I can't talk to you about the project".We hear how difficult it can be to be a single mother and hold a career. A few fathers may have this problem so it applies equally to all those single fathers out there as well. Few of us know really how many hurdles these woman (single parents) have to go through in order to advance in their careers. Hurdles often include skills, wages and competing interests.The Department of Labor states that about 69% of all single mothers are working. This number shows some indication of decline as the economy sours. Since such woman have competing interests, have more problems, often less skills, an The recipient of this information knows three things from this sentence; the impact of the "project" is BIG, the initiative being worked on is complex enough to make it into a project, and whatever line of business their friend is in is involved. What they don't know is what areas of the organisation will be impacted. Will it be people? Will it be the financial status of the organisation? Will it be marketing or sales or operations? Will it involve an expansion or contraction Go Ask Alice initiative being worked on is complex enough to make it into a project, and whatever line of business their friend is in is involved.One of fiction's finest marketing minds, The Cheshire Cat, once told Alice in Wonderland something all business owners and marketers should remember:"If you don't care where you are going, it doesn't make a difference which path you take."For businesses bent upon success, it does matter which path you take. A positioning statement helps you chart your path to success because it lets all your audiences - internal and external - know where your organization stands in the battle for your consumers' minds.Positioning: What Is It?You should not confuse a positioning What they don't know is what areas of the organisation will be impacted. Will it be people? Will it be the financial status of the organisation? Will it be marketing or sales or operations? Will it involve an expansion or contraction of activities? Rest assured that the individuals who do not know will speculate, piecing together what they do know and what they perceive they know. They will begin to interpret words said by the leadership group and others they perceive to be "in the know", based on their particular view of what might be happening. Fairly soon, conspiracy theories emerge which need to be denied by the leadership group. The denial is listened to and interpreted by some with a high level of scepticism, not so much in the context of what is said, but in the context of what is not said. Uncertainty and rumours feed off each other in a situation where employees know something is going on and they know they are not being told about it. Perceptions become un-shakeable truths in days. Through all of my major change experiences whether the news was good or bad, I have found an adage that works for me. "Tell them early and tell them often" is my mantra for communicating change. It is better to tell employees early on that change is coming, that it will be significant and to spell out the process by which they will be engaged and by which decisions will be taken and communicated than it is to wait until all the factors are known. Waiting until all factors are known invites the risk of people filling in the communication gaps they observe with speculation fuelled by rumour and counter rumour, denial and further speculation. Telling people early does not eliminate sp
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