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  • Digg it UP - Can You Heed Me Now?

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    Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I

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    While you listen in to a consumer (or co-worker, spouse, significant other), your brain is regularly making hundreds of assumptions. Each word, modulation, and attitude of voice is interpreted, but not always as the orator planned. We can clearly see that 2/3rd of all employees feel management isn’t listening to them.

    We all believe we know how to listen, sure? The reality is that very few people know how to truly pay attention. In our seriousness to serve, we get pulled out of a discussion by preparing for the answer whereas the other person is still discussing. We hang around for a pause and when the person takes a breath, we jump in to improve or remedy the circumstances.

    Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I

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    voice is interpreted, but not always as the orator planned. We can clearly see that 2/3rd of all employees feel management isn’t listening to them.

    We all believe we know how to listen, sure? The reality is that very few people know how to truly pay attention. In our seriousness to serve, we get pulled out of a discussion by preparing for the answer whereas the other person is still discussing. We hang around for a pause and when the person takes a breath, we jump in to improve or remedy the circumstances.

    Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I

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    now how to listen, sure? The reality is that very few people know how to truly pay attention. In our seriousness to serve, we get pulled out of a discussion by preparing for the answer whereas the other person is still discussing. We hang around for a pause and when the person takes a breath, we jump in to improve or remedy the circumstances.

    Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I

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    for the answer whereas the other person is still discussing. We hang around for a pause and when the person takes a breath, we jump in to improve or remedy the circumstances.

    Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I

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    .

    Or, we worry about the query that we may be asked that we might not be able to reply cleverly. Will we know the answer? Will we be able to react suitably? What if I am asked a question I don't know the answer to? What if I don't understand the question? What if they find out that I'm new on the job at this company? What if they get annoyed at me? What if I frustrate them? What if, what if, you fill in the blank? We are anywhere but listening to the other person.

    Our intentions are good. We desire to present the best response we can, hopefully the right answer. However, if we are not present to the conversation, the other person feels not heard and insignificant. If there was no upset on their side to begin with, it now exists big time. Fact: if you are not listening to the customer, there is no way you can answer the question. The truth

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