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Digg it UP - A Lesson From the Logman
• Iraqi Head Seeks Arms • Juvenile Court To Try Shooting Defendant • Include Your Children When Baking Cakes • Clock Thief Faces Time In Jail • Police Begin Campaign to Run Down Jaywalkers • Crack Found on Governor’s Daughter • Somethin
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt
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A lesson in customer relations from the logman
If you're giving great value let the customer try the market.
The customer is not always right.
Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice.
With the holiday coming I had ordered a delivery of logs for our hearth. As usual I took the opportunity to ask the log man how business was in view of the run up to Christmas.
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt
Many people have the dream of making money on the Internet, yet few manage to eek out more than a few dollars doing so. As someone who has made a substantial portion of my revenue from product sales both on and offline, I can tell you there is more to generating revenu
With the holiday coming I had ordered a delivery of logs for our hearth. As usual I took the opportunity to ask the log man how business was in view of the run up to Christmas.
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt
It is a good idea to have custom trade show displays to exhibit your products and services. A good trade show display is design according to your company's vision and it gives your booth a distinctive identity of its own as you try to attract new business. A well desig
He is extremely busy trying to maintain good customer relations by satisfying all of his customers including one of the local inns as we run up to Christmas. This business is a pub which serves meals and the log man delivers every week when the owner calls.
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt
This is the most popular way for hiring managers to start most one-on-one interviews; get this right and the rest of the interview will fall into place. Yet so many people just don't get it right and perhaps lose out because of that.After the informal chat abou
He has just made a delivery that meant him getting up at 6am to get the delivery in because the owner of the pub had left it late with his order. When the log man arrived at the inn at 7.30 am the inn keeper was still in bed!
To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt
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To make matters worse when the log man advised that a double load would have go upto ?80, a ?10 rise to cover increased diesel costs the inn keeper complained and said he would go elsewhere. Not surprisingly the log man said that if he felt that way that is what he should do.
This is a great business example because even though the inn is an important customer and despite the frustrations the log man is confident because he understands the need for good customer relations by giving good service, he was not afraid to;
A] Claim cost increases to maintain his margins.
B] Let the customer try an alternative.
You may guess where I am coming from. The inn keeper has tried another supplier and found that he would have to pay an additional ?20 per load and not get on call delivery. Yes, my log man got his account back.
The customer is not always right and sometimes has to try the market to appreciate the deal he is getting. We have to have confidence in our service and ability to maintain good customer so that we can face the competition. I think the log man did well.
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