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Digg it UP - 12 Phrases That Payses for the Phone
Not Rocket ScienceBecoming financially independent is more a matter of common sense and long term discipline than anything else.The great Cambridge economist and investor John May nard Keynes, placed his funds in no more than two companies at any one time. This simplistic approach was later adopted by Warren Buffet.Invest Before You SpendThe most basic of all rules is to make sure you allocate funds into your investments first, only then spending what is left over. A good rule of thumb is to invest 30% and live of 70%.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong
Chachkas (sp)…Freebies…Giveaways. Through the years, promotional items have taken on many names…most not very complimentary. We’ve all been on the receiving end of promotional items, and typically our overall impression is synonymous with throw away, little or no value, worthless, not an essential business tool. If you’re on the giving end, certainly this is not the desired response. Time and money have been spent with the ultimate goal of promoting your product and raising awareness of your brand.Let’s use a few other terms. This time I’ll p
Here’s a sample of several Phrases That Payses to use during your phone conversations. NOTE: I suggest writing them on sticky notes to post above your phone:
1. You don’t know me, but. Be honest. Don’t pretend to be someone’s best friend, especially the gatekeeper. When you call, help someone know right away that you are calling as a stranger who hopes to become a friend.
2. Consider it done! Three simple words and your customer is already thinking about a positive future. It’s confident. It’s reassuring. It’s beautiful. COOL NOTE: in 2004, Gaylord Hotels, Inc., received industry-wide acclaim for their new PBX system, appropriately called, “Consider It Done!”
3. Excuse my annoying typing; I just want to get all this stuff down! Polite, humorous way to subtlety demonstrate active listening while on the phone.
4. Fortunately, I work miracles! When a customer comes to you with a problem, say this immediately. First of all, it’s funny. The humor will diffuse the customer’s anger. Secondly, it’s positive. Lastly, it’s reassuring. I recently had a problem with a vest from Old Navy. When the customer service rep told me she “worked miracles,” I was immediately excited and confident that she could help me. Interstingly enough, we never found the right size. But I almost didn’t care due to her positive, friendly response.
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong
Does it make sense to become franchise consultant these days? Would this make a good career choice? Well franchising is a very rewarding field and good franchise business consultants are needed, as the failure rates for Franchising Companies is 75%.The franchisee failure rate is very low and especially low consider the start-from-scratch small business failure rates. Any time a consultant can reduce business failures in an Industry Sector that indeed is a wonderful thing, thus a career as a franchise consultant can be quite rewarding and worth
2. Consider it done! Three simple words and your customer is already thinking about a positive future. It’s confident. It’s reassuring. It’s beautiful. COOL NOTE: in 2004, Gaylord Hotels, Inc., received industry-wide acclaim for their new PBX system, appropriately called, “Consider It Done!”
3. Excuse my annoying typing; I just want to get all this stuff down! Polite, humorous way to subtlety demonstrate active listening while on the phone.
4. Fortunately, I work miracles! When a customer comes to you with a problem, say this immediately. First of all, it’s funny. The humor will diffuse the customer’s anger. Secondly, it’s positive. Lastly, it’s reassuring. I recently had a problem with a vest from Old Navy. When the customer service rep told me she “worked miracles,” I was immediately excited and confident that she could help me. Interstingly enough, we never found the right size. But I almost didn’t care due to her positive, friendly response.
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong
Why do 80% of Americans hate their jobs? It is a question that is asked by employers quite often and is answered by the American worker every minute of every hour of every day. There are several reasons that quickly come to mind - we have to work too many hours per day, too many days per week, the pay stinks, the people that we work with are incompetent - just to name a few.Does any one remember the theory (back in the 50s and 60s, I think), that stated that if the current trends continue the average worker will work 3-4 days per week; 6-8 ho
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong
Recent marketing studies reveal that most marketing strategies directed toward women fail to live up to potential due to lack of appropriate market segmentation.Businesses that are the most successful and consistently reach women with targeted marketing efforts take advantage of the different ways in which women collect information and make consumer decisions. As a business owner you can capture the female buying power through specifically targeted marketing strategies toward women versus the traditional marketing strategy.A rece
5. Hang on; I want to write this down. Great in person, greater on the phone (since they can’t see you.) It’s the difference between showing and telling. This phrase lets them know you’re listening, taking notes, and encourages them to offer more detailed answers.
6. I am at your service. Not just for customer service professionals any more, but for everyone! All business professionals are at the service of somebody, be it their customers or coworkers. Say this phrase to reassure your client that you’ve got their back. Remind them that they can ask anything of you. NOTE: especially effective great phrase to use with new customers or coworkers.
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong
If you are looking for a job in the UK, whether as a foreigner wishing to relocate, or as a British national, you may find yourself faced with having to fill in a job application form.What is the difference between an application form and a CV?When designing your CV, you can choose the layout and, more importantly, what to include and what not to include. For example, if you have been working for more than 10 years, it is common to include only the last 10 years experience on a CV, or if you have changed career, to include only the exper
7. I think I can help. It’s awfully hard for someone to turn down an offer. However, take caution when adding the word “you” to the end of this sentence. Make sure people know you want to help their situation, not them as a person. They might become defensive if they think YOU think there’s something wrong with them.
8. Right away. Two simple, amazing words. Wow! It shows that people don’t have to wait. They get it now. Few phone operators use this, but when they do, it’s amazing. Way better than “as soon as I can,” “as soon as possible” and “immediately.” Right away.
9. Personally. A single word with amazing power. For example, “Mr. Sanders, I will take care of your incorrect order,” vs. “Mr. Sanders, I will PERSONALLY take care of your incorrect order.” You’ve committed. You’ve made it personal. You’ve instilled confidence in Mr. Sanders that you’re accountable for the mistake, even if it wasn’t your fault. Use this word daily.
10. Say no more! A fantastic response to any customer request. It shows customers that you’ve taken immediate ownership of their needs. It’s fun. And it builds excitement. In fact, it almost makes you sound like you’re about to perform a magic trick!
11. The best way for me to help you right now is. Customers don’t want to hear you say, “I’m sorry, there’s nothing I can do,” they want answers NOW. So, even if you can’t fully solve their problem that very moment, preface your response with this phrase. It demonstrates immediacy and positivity.
12. We can fix that! This tells your customers that you’re solution-oriented and partnering with them for success. (Key word = partnering) Try using this phrase instead of “no problem.” In fact, the word “fix” almost implies that it’s no problem. That you’re on it. “Fix” reduces the severity of the problem, no matter how big. It’s reassuring.
REMEMBER: when working on the phone, you must try even harden to project approachability. By using these Phrases That Payses, you’ll be sure to WOW your callers ever time.
LET ASK YA THIS…
What are your best Phrases That Payses?
(772 words)
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