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Digg it UP - Increase Sales to Your Business By Consistent Excellent Customer Service
Job seekers never had it so good. Innumerable opportunities, escalating salaries and recruiters consistently ringing in with even better opportunities.., the job scene today is brimming with optimism. Despite all the hope that it holds for job seekers, this period of excess, has had its fall
When customer service is consistently good or consistently bad, certain expectations are set within the customer's belief system. These expectations will drive certain attitudes that are demonstrated through behaviors. For business owners, this means either repeat business to their establishment or lost business to the competition just across the st
If you have a tremendous fondness, desire, or enthusiasm for what you do for a living, be thankful! You're most likely pursuing your passions in life.On the other hand, do you know what happens when you choose a business direction that's not aligned with your life passions? You end up
Inconsistency in customer service performance is probably the greatest reason why businesses suffer sagging sales. When performance is inconsistent, even the most loyal customers will seek to spend their dollars elsewhere.
In the spring of 2006, I experienced incredible service at a local gas station. The employee realized that her job was dependent upon satisfied and delighted loyal customers. She went the extra mile to cultivate customer loyalty. If the gasoline pumps, failed to deliver printed receipts, she gave the customer a sincere "I am sorry for that inconvenience and please have a free coffer on us." If the beverage machine was not functioning correctly, she again provided a free beverage coupon. Her goal was to keep you a loyal and delighted customer. She knew only the would you return to spend more of your dollars.
Nine months later, I have been consistently experiencing just the opposite at the same gas station. When receipts do not print, I walk in expecting a friendly and sincere "I am sorry for your inconvenience." What I receive is a fast and insincere – "Sorry" with no explanation or concern. And I have not seen a free drink or coffee coupon.
When customer service is consistently good or consistently bad, certain expectations are set within the customer's belief system. These expectations will drive certain attitudes that are demonstrated through behaviors. For business owners, this means either repeat business to their establishment or lost business to the competition just across the str
Do you have a recent college graduate who is unemployed, or if they are employed, dislikes and maybe even hates their first job? Well, don't feel bad, because by all estimates, at least half of all recent graduates are either unemployed or underemployed (working a job that doesn't use eithe
In the spring of 2006, I experienced incredible service at a local gas station. The employee realized that her job was dependent upon satisfied and delighted loyal customers. She went the extra mile to cultivate customer loyalty. If the gasoline pumps, failed to deliver printed receipts, she gave the customer a sincere "I am sorry for that inconvenience and please have a free coffer on us." If the beverage machine was not functioning correctly, she again provided a free beverage coupon. Her goal was to keep you a loyal and delighted customer. She knew only the would you return to spend more of your dollars.
Nine months later, I have been consistently experiencing just the opposite at the same gas station. When receipts do not print, I walk in expecting a friendly and sincere "I am sorry for your inconvenience." What I receive is a fast and insincere – "Sorry" with no explanation or concern. And I have not seen a free drink or coffee coupon.
When customer service is consistently good or consistently bad, certain expectations are set within the customer's belief system. These expectations will drive certain attitudes that are demonstrated through behaviors. For business owners, this means either repeat business to their establishment or lost business to the competition just across the st
Think about the situation where your company is receiving more phone calls than it can handle, not for one day but every day for weeks, the customers and prospects are waiting minutes of valuable time. They will loose their patience. And your company is loosing even more...You can sol
Nine months later, I have been consistently experiencing just the opposite at the same gas station. When receipts do not print, I walk in expecting a friendly and sincere "I am sorry for your inconvenience." What I receive is a fast and insincere – "Sorry" with no explanation or concern. And I have not seen a free drink or coffee coupon.
When customer service is consistently good or consistently bad, certain expectations are set within the customer's belief system. These expectations will drive certain attitudes that are demonstrated through behaviors. For business owners, this means either repeat business to their establishment or lost business to the competition just across the st
It seems as if everybody else is doing it – shopping online, that is. There’s the co-worker who bought all their Christmas gifts online without ever setting foot in the crowded local mall. Or the friend who won a bundle of like-new, brand-name baby clothes on eBay. Or your son’s colle
Nine months later, I have been consistently experiencing just the opposite at the same gas station. When receipts do not print, I walk in expecting a friendly and sincere "I am sorry for your inconvenience." What I receive is a fast and insincere – "Sorry" with no explanation or concern. And I have not seen a free drink or coffee coupon.
When customer service is consistently good or consistently bad, certain expectations are set within the customer's belief system. These expectations will drive certain attitudes that are demonstrated through behaviors. For business owners, this means either repeat business to their establishment or lost business to the competition just across the st
When I started a solo practice in Internal Medicine a year ago, I made the decision to have a fully implemented EMR and Practice Management System. I utilize a tablet PC linked wirelessly to an on-location server, and I had found the following measures to be very helpful in enhancing my ef
When customer service is consistently good or consistently bad, certain expectations are set within the customer's belief system. These expectations will drive certain attitudes that are demonstrated through behaviors. For business owners, this means either repeat business to their establishment or lost business to the competition just across the street or down the road.
If any business wishes to increase sales, then consistent customer service through the improved performance of all employees is the simplest way. Forget the specials, the lost lead items, but take action right now to provide excellent customer service that delights and is consistent yesterday, today and tomorrow.
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