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Digg it UP - Customer Service to Be Thankful For!
Is it possible to perform a free background check on an individual, using the Web?The information sought might include any previous employment, any criminal history, and an individual’s credit rating.As is becoming well-known, some online businesses have recently come into bei
“Nope, we’re sold out. I don’t know where he got THAT idea,” she added, in obvious perturbation that he might be invading her turf.
“Are there any available at other stores, or online?” I hoped.
“No, they’re all gone,” she barked.
“Well, maybe
Last night we went out to dinner. My husband and I went to a a local fish house, a restaurant that is famous for its reasonably-priced food and its view of the lake. Kids were splashing in the water, boaters were out, and water-skiers were practicing for next week's show. A couple was se
It’s my job to cook this feast, or should I say to re-cook it, because for the last several years I’ve purchased a packaged meal from a local market. They assemble the sides and pre-cook the bird, leaving only the heating-up and serving functions to me.
Because I’m not that great in a kitchen, it’s a small challenge for me to get it all together and to present it on time, to guests.
But this year was more daunting.
Yesterday, I flew back from Brazil after delivering a new sales management seminar there, and I was bushed. All I could bring myself to do was dial the phone to reserve the packaged dinner, but then I was told they were sold out.
Still, Tom, the fellow I had on the line, tried to accommodate me.
“I think we may have had a cancellation or two,” he said cheerfully. “I’m going to transfer you to Mary who’ll know, because she handles these dinners for us.”
A few seconds later, “Mary!” announced her name with a military snap.
“Hi Mary, Tom mentioned you might have a turkey dinner for me.”
“Nope, we’re sold out. I don’t know where he got THAT idea,” she added, in obvious perturbation that he might be invading her turf.
“Are there any available at other stores, or online?” I hoped.
“No, they’re all gone,” she barked.
“Well, maybe
"Order and simplification are the first steps toward the mastery of a subject." — Thomas Mann, early 20th century German novelist and essayistOnce a management team has established a change and improvement plan, there are many ways to help everyone in the organization understand what
Because I’m not that great in a kitchen, it’s a small challenge for me to get it all together and to present it on time, to guests.
But this year was more daunting.
Yesterday, I flew back from Brazil after delivering a new sales management seminar there, and I was bushed. All I could bring myself to do was dial the phone to reserve the packaged dinner, but then I was told they were sold out.
Still, Tom, the fellow I had on the line, tried to accommodate me.
“I think we may have had a cancellation or two,” he said cheerfully. “I’m going to transfer you to Mary who’ll know, because she handles these dinners for us.”
A few seconds later, “Mary!” announced her name with a military snap.
“Hi Mary, Tom mentioned you might have a turkey dinner for me.”
“Nope, we’re sold out. I don’t know where he got THAT idea,” she added, in obvious perturbation that he might be invading her turf.
“Are there any available at other stores, or online?” I hoped.
“No, they’re all gone,” she barked.
“Well, maybe
Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one. Isn’t it a shame that sometimes the custome
Yesterday, I flew back from Brazil after delivering a new sales management seminar there, and I was bushed. All I could bring myself to do was dial the phone to reserve the packaged dinner, but then I was told they were sold out.
Still, Tom, the fellow I had on the line, tried to accommodate me.
“I think we may have had a cancellation or two,” he said cheerfully. “I’m going to transfer you to Mary who’ll know, because she handles these dinners for us.”
A few seconds later, “Mary!” announced her name with a military snap.
“Hi Mary, Tom mentioned you might have a turkey dinner for me.”
“Nope, we’re sold out. I don’t know where he got THAT idea,” she added, in obvious perturbation that he might be invading her turf.
“Are there any available at other stores, or online?” I hoped.
“No, they’re all gone,” she barked.
“Well, maybe
During the past decade, I have noticed the prevalence of name changing, as I am sure you have also. Several of the organizations with which I am involved have chosen new and different names that they feel represent them and their missions more descriptively. Companies who were ready
“I think we may have had a cancellation or two,” he said cheerfully. “I’m going to transfer you to Mary who’ll know, because she handles these dinners for us.”
A few seconds later, “Mary!” announced her name with a military snap.
“Hi Mary, Tom mentioned you might have a turkey dinner for me.”
“Nope, we’re sold out. I don’t know where he got THAT idea,” she added, in obvious perturbation that he might be invading her turf.
“Are there any available at other stores, or online?” I hoped.
“No, they’re all gone,” she barked.
“Well, maybe
With a throbbing population of over 8 million, New York City is one of the largest urban areas in the world. More than a third of its population is born in other countries, and it is no surprise that New York is a melting pot of diverse cultures and ways of life. People who man important p
“Nope, we’re sold out. I don’t know where he got THAT idea,” she added, in obvious perturbation that he might be invading her turf.
“Are there any available at other stores, or online?” I hoped.
“No, they’re all gone,” she barked.
“Well, maybe you could check with Tom because he might know something you don’t,” I countered, trying with my tone to not make this last gasp suggestion sound offensive.
“Just a minute,” she commanded, and the next voice I heard was Tom’s.
I repeated what she said and asked him the same question. He took a minute to explain how their system calculates the amount to order, and then he interrupted himself.
“Maybe our Pass Avenue store has one left. Do you want me to call over for you?” he offered.
“That would be great.”
“I called him back two minutes later and he said, “They have two left. Call Jose and I suggest you pick it up right away” he added.
I did it, and we’re going to be extending the national tradition yet one more year.
Thanks, really to Tom, who when it comes to customer service, is certainly no turkey.
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