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Digg it UP - A Tough Lesson - Customer Service Tips
Stop Hiding Behind Company Policy ract to supply these offices with printer products.Does your company have ‘company policy’? You know, the policy that lets you say, “I’m sorry ma’am, we don’t offer refunds, exchanges only”? Or the policy that lets you say, “Here at ABC Bank, we only have teller services until 3:00 pm daily”? Or the policy that says “Check-out time is 1:00 pm – later check-out will be charged accordingly”?When your company was new, someone (maybe even you) said, “We need some guidelines about what we will and will not do for our customers. Let’s make those guidelines so that our customers don’t take advantage of us. And let’s call those guidelines Company Policy – that way, there’ll be no mistake about how serious we are about maintaining our integrity!” We were so excited to get the order that we did not question when the p Career Day - Marketing Degree Job Shadow These customer service tips will save you thousands of dollars and create a lasting bond with your customers. I was thinking recently about one of my worse home based business nightmares and how it turned out to be a very valuable lesson for creating excellent customer service.The field of marketing can be a broad one. From marketing coordinators to brand managers, the many facets of business make this career division a dynamic one. College graduates with marketing degrees, related experience, a high level of creativity, and strong communication skills will have their pick of the litter when it comes to corresponding marketing careers. Employers typically seek those who have marketing degrees, as well as computer skills in order to conduct advertising, promotions, and sales activities on a daily basis.If a marketing career is your calling, continue on this path by earning your marketing degree. The marketing education you receive will take you to your first en It started out like a great dream. We just started our toner and ink-jet business and our first business customer was a medical firm of about 20 offices. I had known the purchasing agent for sometime and before long we got the contract to supply these offices with printer products. We were so excited to get the order that we did not question when the p Here's How To Avoid The 3 Most Common Affiliate Mistakes ntly about one of my worse home based business nightmares and how it turned out to be a very valuable lesson for creating excellent customer service.Mistake number 1: Choosing the wrong affiliate.Many people want to earn from affiliate marketing as fast as possible. In their rush to be part of one, they tend to choose a bandwagon product. This is the kind of products that the program thinks is “hot”. They choose the product that is in demand without actually considering if the product appeals to them. This is not a very wise move obviously.Instead of jumping on the bandwagon, try top choose a product in which you are truly interested in. For any endeavor to succeed, you should take some time to plan and figure out your actions.Pick a product that appeals to you. Then do some research about that product to see if they ar It started out like a great dream. We just started our toner and ink-jet business and our first business customer was a medical firm of about 20 offices. I had known the purchasing agent for sometime and before long we got the contract to supply these offices with printer products. We were so excited to get the order that we did not question when the p Understanding Change Through a Simulation nt customer service.I have sat through many lectures, seminars, classes, and presentations on change. They are often different from one another and frequently present different theories on the need for change, the "x" steps to successful change, and how to overcome the obstacles to change. No matter how dynamic the instructor was, or how easy it was to follow the logic of the presentation, by the time I arrived back at my desk, 60% of what I was exposed to was lost. I have a similar experience when I read a book or an article about change and in this case I loose 80% by the next day.The most effective way to understand change is to experience it. We all have preferred learning styles. Some people prefer to It started out like a great dream. We just started our toner and ink-jet business and our first business customer was a medical firm of about 20 offices. I had known the purchasing agent for sometime and before long we got the contract to supply these offices with printer products. We were so excited to get the order that we did not question when the p Do I Really Need a Toll Free Number for My Business? ss customer was a medical firm of about 20 offices. I had known the purchasing agent for sometime and before long we got the contract to supply these offices with printer products.Toll free numbers are no longer only for big corporations. If you have a business today, and want to be seen as serious, you absolutely need a toll free number.Why do you need an 800 number? Here are only a few of the reasons:Your customers will know they are valued: after all, you are footing the bill for their benefit. In your customer's eyes, your 800 number places you at the same level with the more prestigious, service-oriented companies. You can use it as a marketing or sales tool. Starting a specific marketing campaign to which you assign a toll free number, will help you measure the success in real time. Helps you incr We were so excited to get the order that we did not question when the p Making a Great First Impression ract to supply these offices with printer products.You have what it takes to succeed. Now all you need to do is communicate that in writing so that an employer sees just how amazing you truly are. How do you make that great first impression, especially when you have to do it on paper rather than in person?Start with following a few basic guidelines. No matter how wonderful you are, unless you are able to get the attention of the person scanning the cover letters and resumes, you have very limited opportunities to get the interview you want. Some of the basic concepts mentioned here seem like common sense. That’s because they are. The job-search process is not complicated. It is time consuming and involved at times, b We were so excited to get the order that we did not question when the purchasing agent placed a huge order for hundreds of toner and ink-jet supplies. She had mentioned that they were going to make the main office the headquarters for all the printer supplies. The business we had set up was a drop ship company which meant we would be getting all the products from various manufacturers. We were on a cash basis with the suppliers, meaning that all funds were paid up front. We ordered all the supplies believing that the purchasing agent knew what she was doing. Well, it b
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