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Digg it UP - One Shared Voice to the Customer
Life is short on this planet for all of us. Even if you live to be a hundred years old, it quickly passes by. I recently turned 40 and 2006 seemed to have passed much more quickly than years past. It is as if time moves faster as we get older.Why am I telling you all this? If you have been caught up like 85% of the people who don't like their job, it is time fo
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response fro
You may be breezing along in your current position, when suddenly trouble starts brewing and your career is knocked off-track. There are ample signals that warn you beforehand, if you pick them up. Most people who are either stuck in the wrong jobs or suffering a job loss are mostly there because they failed to recognize the signals before it was too late. To tell the
She still had unanswered questions and e-mailed them once again.
The same person responded, suggesting that Nancy read the material they had sent. But Nancy had not received any materials, so there was nothing to read or study.
Once again, Nancy e-mailed her questions to Seattle. This time she got an abrupt reply: ‘If you would read the material, you wouldn’t have to keep bothering me.’
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response fro
Is your business in a post-holiday slump? It happens every year; service companies face a dip in business as consumers tighten the purse strings to compensate for holiday spending. Coupons may help bring in some business, but they can only do so much to improve the bottom line. So how do you keep your business in the black during the first months of the year? Try bart
The same person responded, suggesting that Nancy read the material they had sent. But Nancy had not received any materials, so there was nothing to read or study.
Once again, Nancy e-mailed her questions to Seattle. This time she got an abrupt reply: ‘If you would read the material, you wouldn’t have to keep bothering me.’
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response fro
Three-ring Binders are the most frequently used binders. They became an immensely popular, very dependable workplace accessory used extensively for personal, sales, school, and business organizations since the first loose leaf patent was filed in 1854. However, the actual Three-ring Binders came about 20 years after the initial invention. Ever since they have been imp
Once again, Nancy e-mailed her questions to Seattle. This time she got an abrupt reply: ‘If you would read the material, you wouldn’t have to keep bothering me.’
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response fro
It’s been interesting to watch the (sometimes forced) assimilation of Generation Y into the Boomer-dominated workforce of the early 21st century. Surely no two generations working together have been so disparate…at least that’s what we’re led to believe, and to an extent it’s true. There are vast differences in the two generations’ values and beliefs.But I wo
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response fro
I’m about to tell you to discard almost everything you’ve heard about network marketing. Multilevel marketing, also known as mlm or network marketing, is a specialized niche of sales that has the potential to catapult you into five figure monthly earnings, but only if you understand it and approach your marketing seriously. The fact is, most of what you’ve heard about
Nancy shot back, ‘I never received the material. And whatever happened to customer service?’
The response from Seattle? ‘I’m not in Customer Service. I’m in Sales.’
This episode illustrates one of the great challenges in business: how to get everyone thinking, speaking and acting as a coherent organization, presenting ‘one shared voice’ to the customer.
The challenge is inherent in the nature of specialized companies today. Precise engineers are hired for different tasks and purposes than the extroverts whooping it up in Sales. Detailed accountants are trained much differently than the expansive minds in Marke
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