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Digg it UP - It's a Lose-Lose-Lose Situation
When computers or networks go down, a company is out of business. This is a simple fact of life in the current business environment. For most small businesses, being out of business for a day can w
Most customers would be surprised by such confidence from a new staff and are likely to respond, ‘That’s fine!’ And if the service is good, positive complimen
Take a moment to step outside yourself. Now, be honest with me here… If you could be your own boss, how would you rate your own performance in the last three months? Would you get a raise, a day off
I think ‘Trainee’ badges are horrendous. They are frequently old and mangled, handed down from new staff to new staff for years.
The new staff feel exposed and humiliated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is anxious, hoping a recycled plastic badge will provide some defense or insurance from customer upsets and complaints.
Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseeing my work to be sure we take care of everything just the way you want it. Is that alright?’
Most customers would be surprised by such confidence from a new staff and are likely to respond, ‘That’s fine!’ And if the service is good, positive compliment
Travel nursing is an up-and-coming profession that appeals to many nursing professionals for several reasons. Excellent pay and benefits, the chance to travel at the expense of someone else and vari
The new staff feel exposed and humiliated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is anxious, hoping a recycled plastic badge will provide some defense or insurance from customer upsets and complaints.
Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseeing my work to be sure we take care of everything just the way you want it. Is that alright?’
Most customers would be surprised by such confidence from a new staff and are likely to respond, ‘That’s fine!’ And if the service is good, positive complimen
There is no such thing as a “small” job. Each function within our society aids our detailed technical lifestyles and well being. From a store clerk to a business executive, each position is an intri
Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseeing my work to be sure we take care of everything just the way you want it. Is that alright?’
Most customers would be surprised by such confidence from a new staff and are likely to respond, ‘That’s fine!’ And if the service is good, positive complimen
If you are considering freelance work, there is one mistake you should avoid as you go freelance. Don’t undercharge for your services.Many new freelance professionals fall into this trap. T
Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:
‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colleague will be overseeing my work to be sure we take care of everything just the way you want it. Is that alright?’
Most customers would be surprised by such confidence from a new staff and are likely to respond, ‘That’s fine!’ And if the service is good, positive complimen
How do you measure the effectiveness of your advertising? Do you look only at whether or not you have had an increase in sales or enquires subsequent to the publication of an advertisement, or do yo
Most customers would be surprised by such confidence from a new staff and are likely to respond, ‘That’s fine!’ And if the service is good, positive compliments will surely follow.
Key Learning Point
`Trainee' badges don't help; they only hurt and hinder.
Action Steps
Don't create anxiety with an old piece of plastic. Instead, build confidence and goodwill with the right kind of training.
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