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Digg it UP - Service is a Two-Way Street
What do you dream about? Do you have dreams of building a blockbuster business, material wealth, taking great vacations, writing the next bestseller, or contributing to the lives of others? Whatever dreams you have big or small, staying motivated can sometimes be a challenge.Initially, many people hit the ground running towards their goals with great enthusiasm and determinati
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Bravo to you and to your mechanics. This story illustrates three key principles in service.
First, Paul and Mike understand the ‘lifetime value of a customer’. You have been bringing your car to their shop for six years. You have l
Nearly all new cellular phones and mobile devices come equipped with Bluetooth technology. It is the common wireless communication platform, shared by all new mobile devices. Data transmission via Bluetooth is relatively fast and does not charge the sender or recipient, making it an attractive method for the delivery of promotional content by retailers.As consumers make the tr
I was having trouble with a set of tires I purchased for my automobile. The ride was rough and unacceptable. The store was willing to exchange the tires or give me a refund. However, it was not definite that the tires were actually the cause of my problem.
Paul, the mechanic servicing my cars for the last six years, offered to take a look. His son Mike did a diagnostic check that took an hour and a half. Afterwards, they explained what the real problem was. Then they offered a recommendation and I followed their advice. The problem was resolved with an exchange of tires to a different model.
This service from Paul and Mike is excellent customer care. But it gets even better. Paul refused to accept any payment from me for the diagnostic service performed on my automobile. And it gets even better than that! Five days later I received a ‘Thank You!’ card from them both. They thanked me for letting them serve me even though they didn’t charge anything after discovering the cause of my problem. Now that is great customer service!
I turned around and thanked them and their crew by having pizza sent over to their repair shop for lunch. The entire experience was truly delicious ‘food for thought’.
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Bravo to you and to your mechanics. This story illustrates three key principles in service.
First, Paul and Mike understand the ‘lifetime value of a customer’. You have been bringing your car to their shop for six years. You have li
When in your compliance job interview there are going to be questions you feel comfortable asking, while other you may find more difficult. We’ve come up with ways you shouldn’t answer eight popular job interview questions.What are your strengths & weaknesses – Don’t Say You Have No Faults… It will only make you look over confident and arrogant, not hugely app
This service from Paul and Mike is excellent customer care. But it gets even better. Paul refused to accept any payment from me for the diagnostic service performed on my automobile. And it gets even better than that! Five days later I received a ‘Thank You!’ card from them both. They thanked me for letting them serve me even though they didn’t charge anything after discovering the cause of my problem. Now that is great customer service!
I turned around and thanked them and their crew by having pizza sent over to their repair shop for lunch. The entire experience was truly delicious ‘food for thought’.
***
Bravo to you and to your mechanics. This story illustrates three key principles in service.
First, Paul and Mike understand the ‘lifetime value of a customer’. You have been bringing your car to their shop for six years. You have l
Part 4 of Having Your Successful BusinessCongratulations! You have learned “how much pie” you want, how successful people talk, and what the best vehicle is to achieving your goals. In this final section, its time to discover why you haven’t started yet.The biggest thing that holds people back is fear. Fear can be defined like this: False Evidence Appearing Real.
This service from Paul and Mike is excellent customer care. But it gets even better. Paul refused to accept any payment from me for the diagnostic service performed on my automobile. And it gets even better than that! Five days later I received a ‘Thank You!’ card from them both. They thanked me for letting them serve me even though they didn’t charge anything after discovering the cause of my problem. Now that is great customer service!
I turned around and thanked them and their crew by having pizza sent over to their repair shop for lunch. The entire experience was truly delicious ‘food for thought’.
***
Bravo to you and to your mechanics. This story illustrates three key principles in service.
First, Paul and Mike understand the ‘lifetime value of a customer’. You have been bringing your car to their shop for six years. You have l
The Labour party has held their party conference in Blackpool on a more than one occasion. The fact that such a large conference has been held in the area more than once is an indication that Blackpool is more than capable of playing host to conferences of almost any size. The scope of most conferences would be dwarfed by the size of those party conferences, but even for those that a
I turned around and thanked them and their crew by having pizza sent over to their repair shop for lunch. The entire experience was truly delicious ‘food for thought’.
***
Bravo to you and to your mechanics. This story illustrates three key principles in service.
First, Paul and Mike understand the ‘lifetime value of a customer’. You have been bringing your car to their shop for six years. You have l
RELEVANCE:In recent years, the Oman economy has undergone a number of reforms, resulting in a more market-oriented economy. Particularly, the financial impetus extended by the Sultanate of Oman had signaled the beginning of a positive trend. The size of Oman industry is becoming much bigger and the expectations of various concerned parties are also increasing, which can be sa
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Bravo to you and to your mechanics. This story illustrates three key principles in service.
First, Paul and Mike understand the ‘lifetime value of a customer’. You have been bringing your car to their shop for six years. You have likely spent thousands of dollars with them during this time. They can afford to give you an hour or two of diagnostic service at no charge. And with a gesture of generosity like that, you will spend thousands more with them in the years to come.
Second, the card they sent you was a brilliant investment of time and effort. Writing the card took no more than five minutes – yet it created an emotional impact no amount of paid advertising will ever match. Your ‘positive word-of- mouth’ when telling this story to others will be more credible than any newspaper advertising, more lasting than any radio or television commercial. Great service providers, Paul and Mike. (Smart business people, too.)
Third, your action in sending a pizza and sharing your story with me demonstrates that great service really is a two-way street. What you send out comes back. What goes around, comes around. When you give with a generous spirit and an open heart, the world brings great things back to you.
Wishing you all the best. May you continue to enjoy smooth rides and smooth service.
Key Learning Point
Delivering superior service isn’t rocket science. The fundamentals of world-class service are e
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