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Digg it UP - The Positive Power of Competition
Has this every happened to you? You have an account that owes your company a considerable amount of money. Everything goes well for awhile. The payments are made on time, the debtor calls you just because he wan
Action Steps
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Welcome your competitors. They challenge you to upgrade and improve
The Internet is a rapidly expanding phenomenon, with hundreds of websites being put up every day. It seldom knows any physical or political barriers. Due to the presence of the Internet becoming a common feature
One week later I realized I had chosen a new model a bit too big for my liking. I tried to sell my (almost new) phone at a steep discount to someone else, but found no one eager to buy.
I called the telephone company to ask where people go to sell their mobile phones. The staff quickly offered to take back the (almost new) telephone and replace it with another model. I was amazed.
I was even more amazed by the service at the counter. The staff took back my (almost new) phone, batteries, charger and carrying case at full price value. They worked with me patiently for 40 minutes evaluating other phones of smaller size. Then they calculated that they still owed me $14 in the exchange. (I bought an extra battery to even things up.)
The phone company wasn’t always this way.
Then I recalled the recent arrival of a feisty competitor on the scene. To stay in business, the telephone company must keep customers happy. That means doing things differently and better than before.
Key Learning Point
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Vigorous competition may be the best thing that ever happened to customer service. It wakes people up and makes them serve you better.
Action Steps
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Welcome your competitors. They challenge you to upgrade and improve y
Imagine this scene -- it's a quiet Tuesday afternoon at your office...Then, suddenly, the tranquility is shattered when a process server arrives. Of course, the receptionist doesn't really know what to do
I called the telephone company to ask where people go to sell their mobile phones. The staff quickly offered to take back the (almost new) telephone and replace it with another model. I was amazed.
I was even more amazed by the service at the counter. The staff took back my (almost new) phone, batteries, charger and carrying case at full price value. They worked with me patiently for 40 minutes evaluating other phones of smaller size. Then they calculated that they still owed me $14 in the exchange. (I bought an extra battery to even things up.)
The phone company wasn’t always this way.
Then I recalled the recent arrival of a feisty competitor on the scene. To stay in business, the telephone company must keep customers happy. That means doing things differently and better than before.
Key Learning Point
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Vigorous competition may be the best thing that ever happened to customer service. It wakes people up and makes them serve you better.
Action Steps
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Welcome your competitors. They challenge you to upgrade and improve
Finding your first job out of college is an exciting and sometimes intimidating process. On the one hand, your future depends on it! You may be faced with new expenses such as rent, food, and student loan paymen
The phone company wasn’t always this way.
Then I recalled the recent arrival of a feisty competitor on the scene. To stay in business, the telephone company must keep customers happy. That means doing things differently and better than before.
Key Learning Point
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Vigorous competition may be the best thing that ever happened to customer service. It wakes people up and makes them serve you better.
Action Steps
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Welcome your competitors. They challenge you to upgrade and improve
I visited with a client today and during the conversation it became apparent they were having issues with their advertising – print advertising to be precise. They showed me the original advert and told me it co
Key Learning Point
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Vigorous competition may be the best thing that ever happened to customer service. It wakes people up and makes them serve you better.
Action Steps
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Welcome your competitors. They challenge you to upgrade and improve
I constantly work with other consultants with or on behalf of my clients. Some are consultants I help my clients locate and other are consultants they have found themselves. 99% of the time, the relationships an
Action Steps
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Welcome your competitors. They challenge you to upgrade and improve your service. This helps you stay alert, and keeps your customers happy.
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