Tags |
|
|
Links |
|
|
Digg it UP - Find and Do Your Own Thing
True differentiation continues to elude many service businesses today. The competition, given enough motivation, can duplicate or worse, beat the price, terms or features you offer. The bottom line is that your products and services seldom create lasting distinction in the marketplace.The one factor your competition can’t easily duplicate is your employees. Referred to as “Cultural
At the Four Seasons Hotel, order a juice or soft drink from the bar. You’ll discover ice cubes made from the same drink. As the ice melts your drink gets colder, but not diluted. You get a stronger drink. Strong service, too.
Key Learning Point
--------------------------------------------------------------------------------
What is ‘your thing’? Is it the personal note you attach to outgoing documents? Is it the enthusiastic tone in your voice on the
Set goals for your small business, write them down on paper and commit yourself to them! If you do, you will come out as a successful small business entrepreneur!The everyday small business operations such as : keeping up with email, maintain your web site, checking traffic statistics, surf the web for new ideas etc, may consume the time you need to use for necessary actions developing
But in quality service, doing something unusual or eccentric can create a powerful impact. In service, it can be quite acceptable to find and do your own thing.
Here are just a few examples:
A waiter at the Sugar Beach Resort in Mauritius comes to work each day with a thermometer in his pocket. On the way to the restaurant he takes the temperature of the ocean water and the swimming pool. As he pours coffee and clears plates during breakfast, he joyfully tells guests exactly how warm and enjoyable their swimming will be that day.
A room service attendant at the same resort noticed a guest from Germany reading Goethe during her stay. He got coaching from a colleague and learned a poem in German by heart. A few days later as he served her dinner in her room, he recited the poem proudly for her enjoyment.
A sales clerk at Nordstrom in the United States sold my friend a new pair of shoes. Measuring his feet, the clerk discovered my friend’s right foot was size 9.5 and the left foot was a smaller 9.0. The clerk gave my friend the shoes he needed to achieve a perfect fit: one 9.5 and the other 9.0. I have no idea what the clerk did with the remaining mismatched shoes, but my friend’s loyalty to Nordstrom has been secured.
The customer of a furniture maker in Malaysia returned one large item and selected another. A partial refund was due, but the customer was to leave the country that very night. One staff member offered to process the refund paperwork on the same day. At 8:15 pm he arrived at the customer’s house with the refund check in hand...and a small cake with ‘Bon Voyage!’ written across the top.
At the Raffles Hotel, one laundry worker writes small notes complimenting male guests on the fine fabric of their suits and female guests on the elegance of their evening gowns. These notes are pinned gently to the garments before they are hung back in guests’ closets after drycleaning. What a memorable moment!
At the Four Seasons Hotel, order a juice or soft drink from the bar. You’ll discover ice cubes made from the same drink. As the ice melts your drink gets colder, but not diluted. You get a stronger drink. Strong service, too.
Key Learning Point
--------------------------------------------------------------------------------
What is ‘your thing’? Is it the personal note you attach to outgoing documents? Is it the enthusiastic tone in your voice on the
In the United States, there is a great demand for nurses and many people opt for nursing career. The nursing jobs include working in a doctor's office, hospital, or private care facility. Due to the shortage of nurses faced by different cities of the state, there has been an increase in opportunities for traveling nursing jobs. It is a favorable field of employment where, the nurses are tempo
A room service attendant at the same resort noticed a guest from Germany reading Goethe during her stay. He got coaching from a colleague and learned a poem in German by heart. A few days later as he served her dinner in her room, he recited the poem proudly for her enjoyment.
A sales clerk at Nordstrom in the United States sold my friend a new pair of shoes. Measuring his feet, the clerk discovered my friend’s right foot was size 9.5 and the left foot was a smaller 9.0. The clerk gave my friend the shoes he needed to achieve a perfect fit: one 9.5 and the other 9.0. I have no idea what the clerk did with the remaining mismatched shoes, but my friend’s loyalty to Nordstrom has been secured.
The customer of a furniture maker in Malaysia returned one large item and selected another. A partial refund was due, but the customer was to leave the country that very night. One staff member offered to process the refund paperwork on the same day. At 8:15 pm he arrived at the customer’s house with the refund check in hand...and a small cake with ‘Bon Voyage!’ written across the top.
At the Raffles Hotel, one laundry worker writes small notes complimenting male guests on the fine fabric of their suits and female guests on the elegance of their evening gowns. These notes are pinned gently to the garments before they are hung back in guests’ closets after drycleaning. What a memorable moment!
At the Four Seasons Hotel, order a juice or soft drink from the bar. You’ll discover ice cubes made from the same drink. As the ice melts your drink gets colder, but not diluted. You get a stronger drink. Strong service, too.
Key Learning Point
--------------------------------------------------------------------------------
What is ‘your thing’? Is it the personal note you attach to outgoing documents? Is it the enthusiastic tone in your voice on the
Road Coating Asphalt Maintenance rejuvenator TL-2000It is known to everyone that development of motor road network in any country reflects the potential of the country's general economic development. In 20th century, roads came to our homes, and at the present, every second person of us spends a half of his or her working time as a driver or passenger. The ro
The customer of a furniture maker in Malaysia returned one large item and selected another. A partial refund was due, but the customer was to leave the country that very night. One staff member offered to process the refund paperwork on the same day. At 8:15 pm he arrived at the customer’s house with the refund check in hand...and a small cake with ‘Bon Voyage!’ written across the top.
At the Raffles Hotel, one laundry worker writes small notes complimenting male guests on the fine fabric of their suits and female guests on the elegance of their evening gowns. These notes are pinned gently to the garments before they are hung back in guests’ closets after drycleaning. What a memorable moment!
At the Four Seasons Hotel, order a juice or soft drink from the bar. You’ll discover ice cubes made from the same drink. As the ice melts your drink gets colder, but not diluted. You get a stronger drink. Strong service, too.
Key Learning Point
--------------------------------------------------------------------------------
What is ‘your thing’? Is it the personal note you attach to outgoing documents? Is it the enthusiastic tone in your voice on the
Change has been occurring since before the beginning of man, so it is a fair bet that it will not stop soon. Whether organisations like it or not, they will change.External influences change the constraints an organisation has, the expectations their stakeholders place upon them and change the values and capabilities of their people. What separates organisations from one another is how
At the Raffles Hotel, one laundry worker writes small notes complimenting male guests on the fine fabric of their suits and female guests on the elegance of their evening gowns. These notes are pinned gently to the garments before they are hung back in guests’ closets after drycleaning. What a memorable moment!
At the Four Seasons Hotel, order a juice or soft drink from the bar. You’ll discover ice cubes made from the same drink. As the ice melts your drink gets colder, but not diluted. You get a stronger drink. Strong service, too.
Key Learning Point
--------------------------------------------------------------------------------
What is ‘your thing’? Is it the personal note you attach to outgoing documents? Is it the enthusiastic tone in your voice on the
An interesting combination of factors at this time in history may be the reason so many women are turning to franchising to fulfill their entrepreneurial desires. Women’s increased financial power, better education, and corporate experience, combined with their desire for more autonomy and desire to connect with others who share their values make franchising a great fit for many women.
At the Four Seasons Hotel, order a juice or soft drink from the bar. You’ll discover ice cubes made from the same drink. As the ice melts your drink gets colder, but not diluted. You get a stronger drink. Strong service, too.
Key Learning Point
--------------------------------------------------------------------------------
What is ‘your thing’? Is it the personal note you attach to outgoing documents? Is it the enthusiastic tone in your voice on the phone? Is it your pride in teaching customers or colleagues something new? Is it as simple as the colorful clothes you wear, the magazine and newspaper articles you share with others, or your passion for indoor plants that makes the whole office come alive?
Action Steps
--------------------------------------------------------------------------------
Whatever it is that turns you on, find and do your own thing. Then take it one step further. Turn ‘your thing’ into something special – to the advantage and enjoyment of others.
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.diggitup.net/article/14924/diggitup-Find-and-Do-Your-Own-Thing.html">Find and Do Your Own Thing</a>
BB link (for phorums):
[url=http://www.diggitup.net/article/14924/diggitup-Find-and-Do-Your-Own-Thing.html]Find and Do Your Own Thing[/url]
Related Articles:
How Can a Piece of Cardstock Make Networking, Promoting & Selling Your Business Easier and More Fun?
No Fee Work At Home Jobs And The Easy Way To Find Them
First Interview: What Happens During The First Interview?
Bookmark it:
|