Tags |
|
|
Links |
|
|
Digg it UP - Complaints + Compliments = Good Communication
You’ve ever wondered why coca-cola is selling more than Pepsi? Even though in test Pepsi have shown to be picked most by it’s taste?You guessed it, branding.If you’re running an online business it’s vital for you to brand yourself. If you are into affiliate marketing and want to make it big. Don’t just send people aw
Emotions can play a big part in your career particularly when it comes to thinking about leaving one company for another.Certainly if you have been with a company for a significant period of time and/or are close with your manager, you might be very emotional when it comes time to resign your position after accepting a job
A complaints and compliments ratio encourages staff to actively avoid or suppress written complaints from customers. After all, every written complaint will impact the ratio to their disadvantage.
For example, if your station gets 3 compliments and 0 complaints, and my station has 6 compliments and 3 complaints, whose station has a better ratio? Yours has, of course.
But which station is gathering more written feedback from customers? Which station is harnessing more input, suggestions, responses and reactions for detailed review? Mine!
I agree that staff should do whatever they can to satisfy customers right away, but they should also encourage customers to write down and submit their comments quickly and easily.
This real-time ‘voice of the customer’ feedback should be circulated widely within the organization and carefully studied by all departments. Such direct input can provide valuable insights and better understanding of current, and changing, custo
As many of you know, I have made it my mission to change the world's view point of customer service. Too many people today have just accepted the fact that no matter where they go, they will receive less than acceptable customer service. THAT'S NOT ACCEPTABLE!When we work so hard for the money we have, why spend it at a b
For example, if your station gets 3 compliments and 0 complaints, and my station has 6 compliments and 3 complaints, whose station has a better ratio? Yours has, of course.
But which station is gathering more written feedback from customers? Which station is harnessing more input, suggestions, responses and reactions for detailed review? Mine!
I agree that staff should do whatever they can to satisfy customers right away, but they should also encourage customers to write down and submit their comments quickly and easily.
This real-time ‘voice of the customer’ feedback should be circulated widely within the organization and carefully studied by all departments. Such direct input can provide valuable insights and better understanding of current, and changing, cust
Professional associations focus on individual members with similar professional backgrounds and work experience. Trade associations represent corporations within an industry sector or with a common policy agenda.Associations, Professional Societies, and other organizations are an important element in any Management, Prof
But which station is gathering more written feedback from customers? Which station is harnessing more input, suggestions, responses and reactions for detailed review? Mine!
I agree that staff should do whatever they can to satisfy customers right away, but they should also encourage customers to write down and submit their comments quickly and easily.
This real-time ‘voice of the customer’ feedback should be circulated widely within the organization and carefully studied by all departments. Such direct input can provide valuable insights and better understanding of current, and changing, cust
Change Your Career,Change your Life!Lots of times I see and talk to people who are tired, bored and burnt out of their current jobs. I'm not sure what causes this dis- satisfaction. One reason, though, that I've thought about is that the work they are doing is not their life passion. Or, if it was, somethin
I agree that staff should do whatever they can to satisfy customers right away, but they should also encourage customers to write down and submit their comments quickly and easily.
This real-time ‘voice of the customer’ feedback should be circulated widely within the organization and carefully studied by all departments. Such direct input can provide valuable insights and better understanding of current, and changing, cust
Should you be looking for a nursery job and have found nothing suitable so far, it would be a brilliant idea to use the Internet as an employment means. Of course, you cannot always get hired just by browsing the Internet! Nevertheless, you can find numerous job opportunities just waiting for you to analyze them! You may try posti
When comments filtered through managers replace direct commentary written by customers, subtle nuances may be lost. Don’t let this happen to you.
Instead of a complaints and compliments ratio, try using a ‘comments from customers ratio’. With this approach, gathering bountiful customer input is more important – and rewarded – than suppressing customer complaints.
Key Learning Point
--------------------------------------------------------------------------------
Written feedback from customers is priceless. It gives you unvarnished input you can study, circulate and discuss. Instead of penalizing your staff for complaints, praise them for actively seeking input and ideas from the folks who know you best - your customers.
Action Steps
--------------------------------------------------------------------------------
Design a small, attractive Customer Comment Card
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.diggitup.net/article/14951/diggitup-Complaints--Compliments--Good-Communication.html">Complaints + Compliments = Good Communication</a>
BB link (for phorums):
[url=http://www.diggitup.net/article/14951/diggitup-Complaints--Compliments--Good-Communication.html]Complaints + Compliments = Good Communication[/url]
Related Articles:
Do You Know How to Niche-Talk to Your Market?
Dot Net Interview Questions - Smart Navigation
Bookmark it:
|