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  • Digg it UP - Whine, Moan & Complain - Then Contribute!

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    improved is the more important part.

    If you are upset with a vendor, colleague or business partner, you must have some expectations unmet,

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    Every month I receive messages from students and readers that begin, ‘I got such terrible service from…’ and often close, ‘…and I’ll never go back there again!’

    I find these stories upsetting, occasionally entertaining, but rarely are they motivating or instructive.

    Here’s why:

    Anyone with enough intelligence and emotion to muster a written complaint also has the ability to offer a constructive solution. If you can see what’s wrong with a situation, you must have some idea about what would set it right.

    Noticing problems is half the puzzle; getting things improved is the more important part.

    If you are upset with a vendor, colleague or business partner, you must have some expectations unmet, s

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    there again!’

    I find these stories upsetting, occasionally entertaining, but rarely are they motivating or instructive.

    Here’s why:

    Anyone with enough intelligence and emotion to muster a written complaint also has the ability to offer a constructive solution. If you can see what’s wrong with a situation, you must have some idea about what would set it right.

    Noticing problems is half the puzzle; getting things improved is the more important part.

    If you are upset with a vendor, colleague or business partner, you must have some expectations unmet,

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    p>

    Anyone with enough intelligence and emotion to muster a written complaint also has the ability to offer a constructive solution. If you can see what’s wrong with a situation, you must have some idea about what would set it right.

    Noticing problems is half the puzzle; getting things improved is the more important part.

    If you are upset with a vendor, colleague or business partner, you must have some expectations unmet,

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    e what’s wrong with a situation, you must have some idea about what would set it right.

    Noticing problems is half the puzzle; getting things improved is the more important part.

    If you are upset with a vendor, colleague or business partner, you must have some expectations unmet,

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    I look back on my career and I see with perfect hindsight how shortsighted I was in handling certain customer relationships.I’ve done it all.I’ve “fired” clients that have told little lies to me. I’ve failed to stay in contact with past cl
    improved is the more important part.

    If you are upset with a vendor, colleague or business partner, you must have some expectations unmet, some needs ignored or some preferences overlooked.

    Your view of the situation is unique and your perspective may be very useful to the other party. Clearly stated, your requests and recommendations could make a difference.

    Unless you enjoy complaining for its own sake, follow these five simple steps to help everyone improve.

    How to complain for action

    1. State your original understanding, including the promise you heard and the standards you expected.

    2. Identify the flaw, gap or oversight you experienced.

    3. Explain the consequences you have s

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