| Digg it UP |
Hubs | Hubbers | Topics | Request |
| #1 in Business | Subscribe Email Print |
|
You are here: Home > Business > Customer Service > How to Be Customer Unfriendly |
|
Digg it UP - How to Be Customer Unfriendly
The Changing Face of Business in the 21st Century know which buttons to push to get what I need without delay. Now my fingers are lost and my ears Doing business in the 21st century is entirely different than what it was twenty years ago. At that time computers were not a routine part of small business and it was extremely costly to get started in business. I Should We Admit Failure? One of my favorite airlines committed a customer interface blunder. They changed the automated telephone menu system for reservations, removed the 24-hour fast-access option for frequent flyers, set up the menu so it changes at various times of the day, and put long recorded messages on the system to ‘educate’ passengers while they wait.Failure is something that none of us ever plans for but it is a part of the human condition. As we go through our lives there are few if any who have never experienced this phenomenon. So as we experience failure, I’ve called this airline many times. My fingers know which buttons to push to get what I need without delay. Now my fingers are lost and my ears a Get The Raise You Want And Deserve At Work ephone menu system for reservations, removed the 24-hour fast-access option for frequent flyers, set up the menu so it changes at various times of the day, and put long recorded messages on the system to ‘educate’ passengers while they wait.Do you want to make more money at your job? Most people do, but don't know how to get a raise. Here are 7 practical tips that you can use now to get the raise you want and deserve:1. Know your company’s poli I’ve called this airline many times. My fingers know which buttons to push to get what I need without delay. Now my fingers are lost and my ears EBay Answer Centre et up the menu so it changes at various times of the day, and put long recorded messages on the system to ‘educate’ passengers while they wait.Ebay is an online trading center that most people know about, and have heard about. Though it is rather easy and convenient to start making money using eBay, and to create an eBay store here there are still some pe I’ve called this airline many times. My fingers know which buttons to push to get what I need without delay. Now my fingers are lost and my ears Scrooged - A Dickens of a Way to Manage Change! tem to ‘educate’ passengers while they wait.Managing change in our lives and in our businesses is vital in the modern environments in which we live. There is much to learn from that old and cantankerous Dickens character, Mr Ebenezer Scrooge hi I’ve called this airline many times. My fingers know which buttons to push to get what I need without delay. Now my fingers are lost and my ears The Key To Marketing New Ideas! know which buttons to push to get what I need without delay. Now my fingers are lost and my ears are listening to long messages. I am still trying to figure out which menu works at which time of day and which buttons I need to push.Imagine tossing a pebble into a crystal clear pond on a still day, & watching the ripples make their way to the shore. A tiny cause has a massive effect.But on a windswept stormy day? You could hurl the larg A similar experience took place when WordPerfect introduced ‘WordPerfect for Windows’ and all the function keys were changed. Long ago, WordPerfect was the word-processing program of choice. But overnight my loyalty to WordPerfect evaporated. As
HTTP = HTML link (for blogs, profiles,phorums):
Related Articles:Avoid Your CV Always Ending Up in the Bin
|