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  • Digg it UP - Taking a Page From Full Service

    Career Development - Training For Two (or more) Careers
    The working environment these days is insecure, and there is no such thing as a job for life any more. While some careers are far more secure than others, such as a profession with rare skills like veterinary surgeon or doctor, generally speaking you should not expect to go into a job for life when you leave college or university.
    how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores
    Applying for Work in the UK
    If you are looking for a job in the UK, whether as a foreigner wishing to relocate, or as a British national, you may find yourself faced with having to fill in a job application form.What is the difference between an application form and a CV?When designing your CV, you can choose the layout and, more importantly, wh
    In addition to working with, and speaking to, a number of quick-serve and fast-casual chains, I’m also fortunate enough to work with many full-service chains. While the interactions and experiences are longer than in our environment, perhaps there are a few things we can learn from our industry counterparts.

    Cornell’s School of Hospitality published a study back in April which provided 14 actions servers could do that actually increase the tip percentage that guests left. The thrust of the article suggests that managers should teach their servers how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores

    Career Changes; AOL to Lay Off 5,000 Workers
    We have all heard of people losing their job for something they have said in an e-mail sent out from their company. But what happens when AOL lays off 5000 people because they want to give away free e-mail? All those people are being laid off because of e-mail too. Sometimes beeng laid off may not be all that bad and if you work
    ll-service chains. While the interactions and experiences are longer than in our environment, perhaps there are a few things we can learn from our industry counterparts.

    Cornell’s School of Hospitality published a study back in April which provided 14 actions servers could do that actually increase the tip percentage that guests left. The thrust of the article suggests that managers should teach their servers how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores

    Overcoming Job Search Road Blocks
    Have you stalled out on the job search highway? Have the molehills on the road begun to look like Mount Everest? The truth is everyone stalls out from time to time; everyone takes a misstep once in awhile. The trick is to realize sooner rather than later that what you are doing isn’t working and take steps to get back on track. Bel
    rom our industry counterparts.

    Cornell’s School of Hospitality published a study back in April which provided 14 actions servers could do that actually increase the tip percentage that guests left. The thrust of the article suggests that managers should teach their servers how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores

    Your Low Cost Competitors Want To Eat Your Lunch
    Your low cost competitors will not just nibble at your low price segment, they want to eat your lunchMany industry leaders are faced with a sea of changes in the marketplace, particularly the onslaught of many low cost competitors. They are minnows and will grow to become sharks if they are not nipped in the bud. Examp
    do that actually increase the tip percentage that guests left. The thrust of the article suggests that managers should teach their servers how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores
    Build a Strong Brand Identity for Your Small Business
    Your brand identity communicates a promise from your company to your customer. Your brand identity consists of your logo, business card, letterhead, website and all other marketing and advertising collateral. When a customer looks at your brand identity, what do they see? What is their perception of your company?You may run
    how to make more money because not only does it benefit the server in terms of more tips, but also the business— with better service scores and increased guest frequency.

    While the vast majority of our employees are not tipped, the approach to enhancing service (and lowering turnover) is the payoff. The study showed that these actions led to higher tip amounts as the guest felt more bonded to the company instead of being processed like a transaction. To enhance service in your restaurant, try a few of these tips from Cornell:

    1) Smile!—Smiling employees lead to smiling guests who want to return for that feeling again and again.
    2) Write “Thank You” or include a picture (e.

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