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Digg it UP - The Service Department, Warranty and Non-Warranty Repairs
New companies are springing up everywhere. But how can their service be measured? Where would you go to find good or bad service?How effectively are customer complaints and issues that arise from trading being dealt with? Many companies have departments and call centres. But to many of us, the call centre can be the source of much frustration.If you've ever sat in one of these call queues, only to have some tired, bored individual attempt to wade their way through the ever increasing complexity of products and services offered by some of today’s online trading companies, you'll appreciate where I'm coming from. Many companies will farm out the most important interface bet
“Inspiration” is defined as a sudden intuition or light that gives a solution for a problem. Having an inspiration is always beneficial because it makes you look forward for the betterment of your career and for your life. The light of inspiration is always triggered by a spark inside each individual. It must be ignited to continuously motivate a person to take the necessary path, which is aligned to the person’s deepest interest and passion in life. Hence, each individual must protect the spark of inspiration from the distractions that stands before them.Here are some reminders to keep the spark in you, alive.1. Always look for new interests, ideas, hobby, routine or acti
Warranty repairs should have priority over all other repairs, When a customer purchases a product, they consider the warranty period. This is an important factor in the choice of whom they buy from and the faster a warranty repair is completed, the more likely they are to buy from the same provider again. Warranty repairs should be tagged with a special color tag so that when one is spotted it can be kept moving in the repair cycle.
Repair or Replace
A quick decision should be made as soon as the equipment arrives, as to make the repairs or replace the product. Our church recently returned our projector to our supplier because a replacement lamp was not available at the time from the manufacturer. We were advised that if the problem where to be the lamp that the product would be replaced by the manufacturer as they could not provide a new lamp. The problem however turned out to be a bad power supply and a quick repair was ma
.com, .net, .org, .biz, .edu, .info, .int, .gov, .mobi, .aero. For many unsuspecting internet surfers, these dot whatever mean no greater than being an extension name of the websites they are visiting. They do not realize that these three letters coming after a period or dot serve a great function in the webbed world of internet.Top-level domain or the last part of an Internet domain name serves as virtual, invisible fences in the immeasurable vast space of internet. They denote classification and stratification. Top-level domains tells us the kind of website we are about to visit. .com is for commercial websites open for everybody to visit and register on, .biz is for busine
Repair or Replace
A quick decision should be made as soon as the equipment arrives, as to make the repairs or replace the product. Our church recently returned our projector to our supplier because a replacement lamp was not available at the time from the manufacturer. We were advised that if the problem where to be the lamp that the product would be replaced by the manufacturer as they could not provide a new lamp. The problem however turned out to be a bad power supply and a quick repair was m
INTRODUCTION TO HOW TRADITION STALLS IMPROVEMENTSIf It Ain't Broke, Don't Fix ItA motorist asks a farmer for a glass of water. The farmer obliges, using a hand pump to draw water from a well. The pump handle turns close to a board, and the farmer curses as he scrapes his knuckles against it.Motorist: Why not move that board? It serves no purpose.Farmer: It's been there since my father's time. If it was good enough for him, it is good enough for me.Aping Human BeingsImagine a cage containing five apes. In the cage, hang a banana on a string over some stairs. Before long, as the story goes, an ape will decide to go up the stairs to grab the banana
Repair or Replace
A quick decision should be made as soon as the equipment arrives, as to make the repairs or replace the product. Our church recently returned our projector to our supplier because a replacement lamp was not available at the time from the manufacturer. We were advised that if the problem where to be the lamp that the product would be replaced by the manufacturer as they could not provide a new lamp. The problem however turned out to be a bad power supply and a quick repair was m
The MBA is perhaps the most coveted course in today’s world. This course tops the list of courses almost in all the developed and developing countries across the globe. The enthusiasm for the course has brought in many small private institutes etc. to offer this course. However, only those students who have obtained the MBA degree from some recognized eminent university find the best of placements. So the institute or the university is the first factor for a successful career in this field. This article will educate you about the various issues like finance, strategy to study, interview etc. related to choosing MBA as a profession.• In today’s competitive world there are no short
If you could have the secret recipe and all the manufacturing facilities of Coca Cola but not the Coca Cola brand—or have its famous brand but no facilities—which would you choose? It’s not a trick question. But it demonstrates the power of the brand. Walk into any bank and say “hi I’m Coca Cola, how about a loan”!Let me ask another way. If you could have all the products or services your company produces, but not its name and brand, are you confident they would sell? The truth is, people don’t only buy products and services. They buy promises and reputations—what brands represent.I’m the Brand Identity Guru. I’ve spent most of my professional life helping companies tap in
Cost is the lowest factor and customer satisfaction is the highest factor when deciding whither to replace or repair. Guide lines should be worked out with sales and manufacturing on the replacement policy using your liaison team that you use for each product. Unfortunately most service personal and service departments treat the warranty repair as an easy place to relax. The repair is often moved to the last and the service person will spend more time on the repair as they will not have to explain the cost to the customer. The danger for the service department is to isolate itself from the company and our customers, taking a defiance mode instead of taking ownership of th
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