are local and greet them within 30-seconds of walking in the front door? It is true and they are actually graded on this by their managers, as well as those SecreMost Starbucks Groupies or customers love the service and the coffee at Starbucks. Perhaps they are addicted to the caffeine and simply like to go to a coffee shop, which remembers their name. Recently I asked one of their customers to describe Starbucks Customer Service in one word. She said; Stellar. Wow! I thought what an endorsement; quick sign her up for the next Starbucks Commercial on TV.

Of course Howard Schultz would be very proud of that too, but might have preferred she use the words; Legendary Service, which is Starbucks new motto these days. In fact did you know that Starbucks employees are to greet each customer by name if they are local and greet them within 30-seconds of walking in the front door? It is true and they are actually graded on this by their managers, as well as those Secret

, which remembers their name. Recently I asked one of their customers to describe Starbucks Customer Service in one word. She said; Stellar. Wow! I thought what an endorsement; quick sign her up for the next Starbucks Commercial on TV.

Of course Howard Schultz would be very proud of that too, but might have preferred she use the words; Legendary Service, which is Starbucks new motto these days. In fact did you know that Starbucks employees are to greet each customer by name if they are local and greet them within 30-seconds of walking in the front door? It is true and they are actually graded on this by their managers, as well as those Secre

endorsement; quick sign her up for the next Starbucks Commercial on TV.

Of course Howard Schultz would be very proud of that too, but might have preferred she use the words; Legendary Service, which is Starbucks new motto these days. In fact did you know that Starbucks employees are to greet each customer by name if they are local and greet them within 30-seconds of walking in the front door? It is true and they are actually graded on this by their managers, as well as those Secre

use the words; Legendary Service, which is Starbucks new motto these days. In fact did you know that Starbucks employees are to greet each customer by name if they are local and greet them within 30-seconds of walking in the front door? It is true and they are actually graded on this by their managers, as well as those Secre are local and greet them within 30-seconds of walking in the front door? It is true and they are actually graded on this by their managers, as well as those Secret Shoppers, who do what Starbucks Coffee calls; Snap Shots.

My question to you is what to customers say about your customer service if asked? And what are they saying about the competition if you were to ask them? You need to find out and the only way is to ask. You should do informal surveys of your customers and your competition and find out where you stand in the marketplace. Will your customers say that your customer service is stellar? If so you are winning the game and if not you have work to do. Please consider all this in 2006.