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Digg it UP - Dealing With Customer Complaints - B.L.A.S.T
There Is No Huge Correlation Between Education and Income and Here Is Why - Part 1
(Editor's Note: A client e-mailed me yesterday about her student loan debts that netted her 3 college degrees and a job without a commensurate income and future. She has a Bachelor of Arts Degree from New York University, a second Bachelor of Arts Degree from the London Institute and a Master of Arts Degree from the University of London. My unvarnished answers to her questions follow. I changed her name since I could not contact her in time to use her name.)Happy Holidays Ed Bagley,I had a follow-up question to your three-part series on "Six Power Secrets of Getting Hired and Promoted."If education is not a great factor in making the "big bucks" why do people stress that, especially a lot of companies that only want to hire
vantage; to help you build your business. B.L.A.S.T is a great to(Editor's Note: A client e-mailed me yesterday about her student loan debts that netted her 3 college degrees and a job without a commensurate income and future. She has a Bachelor of Arts Degree from New York University, a second Bachelor of Arts Degree from the London Institute and a Master of Arts Degree from the University of London. My unvarnished answers to her questions follow. I changed her name since I could not contact her in time to use her name.)Happy Holidays Ed Bagley,I had a follow-up question to your three-part series on "Six Power Secrets of Getting Hired and Promoted."If education is not a great factor in making the "big bucks" why do people stress that, especially a lot of companies that only want to hire
Success with Outsourcing
At first, outsourcing gives a company a splendid opportunity to get high quality work performed by skilled and experienced specialists at reasonable prices that off course leads to significant cost savings on software development and support.Also, outsourcing allows their customers to focus on their core functions. Thus, outsourcing its IT maintenance work allows company to concentrates on its core competency tasks and as a result can deliver better services and products into the market. Other advantages and benefits of outsourcing include the following: provider alternatives, share risks with a vendor, elimination of recruitment, training and staff maintenance for non-core functions, and scalability.Through developing, testing and supporting vario
In a restaurant, not so far away, in the not so distant future, a telephone rings, a customer complains... and the battle begins!At first, outsourcing gives a company a splendid opportunity to get high quality work performed by skilled and experienced specialists at reasonable prices that off course leads to significant cost savings on software development and support.Also, outsourcing allows their customers to focus on their core functions. Thus, outsourcing its IT maintenance work allows company to concentrates on its core competency tasks and as a result can deliver better services and products into the market. Other advantages and benefits of outsourcing include the following: provider alternatives, share risks with a vendor, elimination of recruitment, training and staff maintenance for non-core functions, and scalability.Through developing, testing and supporting vario
Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great too
Generally Accepted Accounting Principals - A Primer
Accountants are the keepers of the standards. They are the ones who make sure that when we look at a financial statement, we can be reasonably that it was built using sound accounting practices and that it is comparable to other audited financial statements for other companies.That sounds like a daunting task, but never fear. The accounting professional is in business to help you through all this.The accounting profession is self-regulated. They decide the most appropriate way to record company activity on the financial books of record. They do this through an august board of seasoned professionals, the Accounting Practices Board of the American Institute of Certified Public Accountants (AICPA). This group defines what is known as “Generally Acc
elephone rings, a customer complains... and the battle begins!Accountants are the keepers of the standards. They are the ones who make sure that when we look at a financial statement, we can be reasonably that it was built using sound accounting practices and that it is comparable to other audited financial statements for other companies.That sounds like a daunting task, but never fear. The accounting professional is in business to help you through all this.The accounting profession is self-regulated. They decide the most appropriate way to record company activity on the financial books of record. They do this through an august board of seasoned professionals, the Accounting Practices Board of the American Institute of Certified Public Accountants (AICPA). This group defines what is known as “Generally Acc
Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great to
The Power of Storytelling to Build a Better Brand
How good are you at telling a story? Not so hot? Well then it's time to brush up and hone that skill because your business, every business, is basically a story. And how well you tell that story will determine if people (i.e. your customers) will continue to listen or politely walk away.How do you tell a good story?You start with a captivating, intriguing hook. In the business equivalent, that would ideally be your company name. That's why evocative, and even provocative, names work so well. So in the elevator at the trade show it goes something like this... "Who are you here with ?" You then share your company name. If it's interesting, you'll probably get asked for more. If it's purely descriptive, (i.e. Superior Sprockets) they will assu
p>Handling customer complaints doesn't have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great toHow good are you at telling a story? Not so hot? Well then it's time to brush up and hone that skill because your business, every business, is basically a story. And how well you tell that story will determine if people (i.e. your customers) will continue to listen or politely walk away.How do you tell a good story?You start with a captivating, intriguing hook. In the business equivalent, that would ideally be your company name. That's why evocative, and even provocative, names work so well. So in the elevator at the trade show it goes something like this... "Who are you here with ?" You then share your company name. If it's interesting, you'll probably get asked for more. If it's purely descriptive, (i.e. Superior Sprockets) they will assu
Boosting Your Business With A Merchant Account
The great majority of business conducted online is processed with a credit card. Also, credit card sales tend to be four times larger than a sale completed any other way. Knowing that most people decide to use a credit card and spend more when doing so, it only makes sense to be able to accept credit card payments.The first step to being able to accept credit card payments is getting a merchant account. A merchant account is a special type of bank account that is able to receive payments from credit card purchases. Along with your account you will also need a hardware or software solution to actually process the payments, but this doesn't have to be supplied by the company providing your merchant account.For online credit card processing there is one
ith the right tools and responses you can use complaints to your advantage; to help you build your business. B.L.A.S.T is a great toThe great majority of business conducted online is processed with a credit card. Also, credit card sales tend to be four times larger than a sale completed any other way. Knowing that most people decide to use a credit card and spend more when doing so, it only makes sense to be able to accept credit card payments.The first step to being able to accept credit card payments is getting a merchant account. A merchant account is a special type of bank account that is able to receive payments from credit card purchases. Along with your account you will also need a hardware or software solution to actually process the payments, but this doesn't have to be supplied by the company providing your merchant account.For online credit card processing there is one
People Don't Buy Your Services - They Buy Your Results!
When I meet holistic professionals and ask them what they do, I hear a very different answer from those experiencing success than from those who are struggling. The difference is not in what you offer, how much you charge or your experience and credentials. The difference I hear is in what is focused on in your answer.As a holistic professional, you know your business is not about you. Your business is about the people you serve – your clients. So, when you answer the question -- “What do you do?” -- your answer must also focus on your clients and not on you. If you answer by describing your services, explaining the process of what you provide or sharing your knowledge, experience and education -- that is about you.Potential clients (as all people yo
vantage; to help you build your business. B.L.A.S.T is a great tool that is used by companies such as Yum! (Parent company of KFC, Taco Bell, Pizza Hut, A&W, and Long John Silvers). Training their employees in the basics of handling customer complaints. The acronym stands for:When I meet holistic professionals and ask them what they do, I hear a very different answer from those experiencing success than from those who are struggling. The difference is not in what you offer, how much you charge or your experience and credentials. The difference I hear is in what is focused on in your answer.As a holistic professional, you know your business is not about you. Your business is about the people you serve – your clients. So, when you answer the question -- “What do you do?” -- your answer must also focus on your clients and not on you. If you answer by describing your services, explaining the process of what you provide or sharing your knowledge, experience and education -- that is about you.Potential clients (as all people yo
Believe
Listen
Apologize
Satisfy
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