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Digg it UP - Customer Service? You Decide!
People want experts: toot your horn and hook them on what you have to say.Experts will give advice freely but will not give away the farm in the process. Most experts like to share their knowledge with others. If you want to be an expert then the more information (that is, useful information) you provide, the more people will come back to your website. You need to have a hook that has them coming back for more. Ask them what they want, ask for feedback and then follow up on the feedback. Let them know you are listening to what they have to say. Print their rebuttal
The true intention of front line employees – those who deal with customers day in and day out – is revealed and demonstrated by the decisions they make throughout the day regarding:
1) how they will treat customers all day long
2) how they want to feel about themselves at the end of the day
3) how they want their customers to feel about themselves and about the company at the end of each interaction with them
4) how they see the purpose of their job and the steps they will take to accomplish it throughout the day
5) how they will work together with others on the team to perform at the highest level of caring and competence for their customers
This true inten
About five years ago, my wife and I bought a new car to replace my aging college jalopy. We used every resource we had to bring the price down to where we could afford it: credit card points you could apply to vehicles, an employee discount through my company, trade in of the old car, and a little bit of cash we raised picking up cans by the side of the road (O.K., maybe the last part was made up, but we did use everything else). By nature we are not extravagant spenders, but for this purchase, we went all out. Leather seats, all the bells and whistles, even the flashy red
There are all sorts of seminars, workshops, classes and presentations that instruct participants how to serve customers in an outstanding, memorable manner. You’d think that with all these offerings and all the people attending them that customer service would be alive and well in this country. My experience is that true customer service is experienced less often than it should be, certainly less often than companies proclaim that it’s done. More often than not, I get the feeling that employees are doing me a favor by even talking to me, much less providing for my personal needs and addressing the primary reasons I even showed up in their place of business. Occasionally, I encounter a person who treats me in a genuine, warm and helpful way – and this is a refreshing experience.
What I have concluded is that customer service is a process that can be taught – employees can learn the steps that are necessary to meet customer requirements, demands, and needs. But customer service is also a disposition: just because you go through a process doesn’t mean that the result will be customer service that leads to customer loyalty. No approach or process can force a person to truly serve others in a helpful and courteous fashion if that person is not disposed toward being helpful and courteous toward others. Such a person would merely drag the customer through a pre-determined process in such a manner that the result would not be satisfying to the customer but rather irritating and perhaps infuriating.
So customer service is both a process and a disposition. But it is more than that.
Customer service should not be done merely to give customers reasons to come back. It should not simply be an attempt to provide for the material needs and wants of those who come into your business. Its intention should not be just to demonstrate a pleasing personality or a disarming disposition. Customer service, in other words, is not just a pleasant process that you put people through with the expectation that beneficial results – for both customers and the company – will be assured.
Certainly, customer service is all of that, but if it was only that then it would only be a means to manipulate customers into thinking well of us and buying what we had to offer simply by performing generic and expected civil behaviors. No, customer service is more than acting nice and saying that the customer is always right, even when clearly in the wrong. Customer service is a purpose, not just a process; it is a decision, not just a disposition.
The true intention of front line employees – those who deal with customers day in and day out – is revealed and demonstrated by the decisions they make throughout the day regarding:
1) how they will treat customers all day long
2) how they want to feel about themselves at the end of the day
3) how they want their customers to feel about themselves and about the company at the end of each interaction with them
4) how they see the purpose of their job and the steps they will take to accomplish it throughout the day
5) how they will work together with others on the team to perform at the highest level of caring and competence for their customers
This true intent
The due diligence study is done by investors or lenders to be certain that your company is operating properly and efficiently. The in depth due diligence study will uncover any accounting errors and any operational problems. After completing the due diligence study, the investors or lenders must be satisfied that they are invested money in a company that conducting its business in the best possible way. The due diligence study will review the following fifteen areas:1. Corporate records:• The company’s original articles of incorporation or articles o
What I have concluded is that customer service is a process that can be taught – employees can learn the steps that are necessary to meet customer requirements, demands, and needs. But customer service is also a disposition: just because you go through a process doesn’t mean that the result will be customer service that leads to customer loyalty. No approach or process can force a person to truly serve others in a helpful and courteous fashion if that person is not disposed toward being helpful and courteous toward others. Such a person would merely drag the customer through a pre-determined process in such a manner that the result would not be satisfying to the customer but rather irritating and perhaps infuriating.
So customer service is both a process and a disposition. But it is more than that.
Customer service should not be done merely to give customers reasons to come back. It should not simply be an attempt to provide for the material needs and wants of those who come into your business. Its intention should not be just to demonstrate a pleasing personality or a disarming disposition. Customer service, in other words, is not just a pleasant process that you put people through with the expectation that beneficial results – for both customers and the company – will be assured.
Certainly, customer service is all of that, but if it was only that then it would only be a means to manipulate customers into thinking well of us and buying what we had to offer simply by performing generic and expected civil behaviors. No, customer service is more than acting nice and saying that the customer is always right, even when clearly in the wrong. Customer service is a purpose, not just a process; it is a decision, not just a disposition.
The true intention of front line employees – those who deal with customers day in and day out – is revealed and demonstrated by the decisions they make throughout the day regarding:
1) how they will treat customers all day long
2) how they want to feel about themselves at the end of the day
3) how they want their customers to feel about themselves and about the company at the end of each interaction with them
4) how they see the purpose of their job and the steps they will take to accomplish it throughout the day
5) how they will work together with others on the team to perform at the highest level of caring and competence for their customers
This true inten
If you've read Tutorials one and two you know how to format a letter and how to use the various parts. But that's not all of it. You now need to know how to construct the paragraphs that form the opening sentence, the body and the action ending.By the end of this short tutorial, you'll be ready to start creating top business letters following a simple formula. Here goes ...Why Do We Write Letters?Is this a dumb question? No way Jose! Let's do some revision to get us into a communication mindset before we jump head first into this tutorial. It wil
So customer service is both a process and a disposition. But it is more than that.
Customer service should not be done merely to give customers reasons to come back. It should not simply be an attempt to provide for the material needs and wants of those who come into your business. Its intention should not be just to demonstrate a pleasing personality or a disarming disposition. Customer service, in other words, is not just a pleasant process that you put people through with the expectation that beneficial results – for both customers and the company – will be assured.
Certainly, customer service is all of that, but if it was only that then it would only be a means to manipulate customers into thinking well of us and buying what we had to offer simply by performing generic and expected civil behaviors. No, customer service is more than acting nice and saying that the customer is always right, even when clearly in the wrong. Customer service is a purpose, not just a process; it is a decision, not just a disposition.
The true intention of front line employees – those who deal with customers day in and day out – is revealed and demonstrated by the decisions they make throughout the day regarding:
1) how they will treat customers all day long
2) how they want to feel about themselves at the end of the day
3) how they want their customers to feel about themselves and about the company at the end of each interaction with them
4) how they see the purpose of their job and the steps they will take to accomplish it throughout the day
5) how they will work together with others on the team to perform at the highest level of caring and competence for their customers
This true inten
Finding a good tax attorney who is competent to handle IRS tax matters can be challenging. There are a number attorneys who claim to provide tax services, yet they have no tax experience or education. The following is a top ten list of desirable tax attorney characteristics that will help taxpayers narrow down their list of potential tax attorneys:1. The tax attorney has actual IRS experience, meaning that the tax attorney has actually worked for the IRS. If you have a non-criminal tax matter (such as a tax debt, a tax lien, or you need to negotiate with the IRS),
Certainly, customer service is all of that, but if it was only that then it would only be a means to manipulate customers into thinking well of us and buying what we had to offer simply by performing generic and expected civil behaviors. No, customer service is more than acting nice and saying that the customer is always right, even when clearly in the wrong. Customer service is a purpose, not just a process; it is a decision, not just a disposition.
The true intention of front line employees – those who deal with customers day in and day out – is revealed and demonstrated by the decisions they make throughout the day regarding:
1) how they will treat customers all day long
2) how they want to feel about themselves at the end of the day
3) how they want their customers to feel about themselves and about the company at the end of each interaction with them
4) how they see the purpose of their job and the steps they will take to accomplish it throughout the day
5) how they will work together with others on the team to perform at the highest level of caring and competence for their customers
This true inten
Advertising gifts can be a great way to increase your business by getting your name out to clients and potential clients in a way that they will enjoy and appreciate. No one thinks twice about being handed a business card, however handing promotional coffee mugs to a potential client will have a great effect on the way that your client continues to think about you and about your business. It is your job to advertise yourself to your clients and to spread your own name and the name of your business to new clients and to refresh your business with old clients as well.
The true intention of front line employees – those who deal with customers day in and day out – is revealed and demonstrated by the decisions they make throughout the day regarding:
1) how they will treat customers all day long
2) how they want to feel about themselves at the end of the day
3) how they want their customers to feel about themselves and about the company at the end of each interaction with them
4) how they see the purpose of their job and the steps they will take to accomplish it throughout the day
5) how they will work together with others on the team to perform at the highest level of caring and competence for their customers
This true intention is what customers are left with when they leave the establishment. It registers in their minds and hearts as a certain kind of experience, positive, neutral or negative. The combination of decisions that are made individually by every front liner determines the effectiveness of the customer service process; and this process is the means by which the purpose of the organization is materially manifested and by which it either thrives or dies. Any training in customer service processes must involve clarifying and refining the decision-making processes that front liners use in dealing with customers – and with each other.
Customer service is what everyone who is tasked with doing it decides it’s going to be. What you first create in your mind and heart with purposeful intention will work its way out through your behavior into your relationships and to the bottom line. Customer service? You decide!
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