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Digg it UP - Top 6 Things Not to Do With Angry Customers
Advertising is an important part of any business. It doesn't have to cost a lot of money. Here are some suggestions for free advertising. Make sure that you check your local laws before you do any of these things. It's not worth going to jail or getting fined to get free advertising.1. Place copies of your circular on bulletin boards throughout your community, such as in coin-operated laundries, grocery stores, barber shops, etc. Concentrate on Fridays and Saturdays when shopping increases.2. Check with local newsp
This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease….the ABC’s of Customer Recovery.A ct as if every lost customer’s sales come out of your paycheck.Believe the best of customers. Don’t make the mistake of assuming most customers are out to simply get something for nothing. The truth is, less than 1% of customers contact companies with ulterior motives in mind.C ommunicate with diplomacy and tact when you final answer is “n
2. Don't argue. Trust me on this one - you can never win an argument with a customer. Certainly, you can prove your point and even have the last word, In a discussion on the futility of arguing with people, Dale Carnegie once said "you may be right, but as far as changing your customer's mind is concerned, you will probably be just as futile as if you were wrong." Your goal in complaint situations is to retain the customer, not to be right. If you win the argument, you may very well have lost the customer. Carnegie encourages us to carefully consider some hard questions before going to battle with customers: "Is my reaction one that will relieve the problem, or will it just relieve frustration? Will my reaction drive my customer further away? What price will I pay if I win (the argument)?" Carnegie advises, "The only way to get the best of an argument is to avoid it." By the way, customers will sp
As a food retailer, do you provide shopping bags to your customers? Is your company inadvertently contributing to the litter problem in the United States? Over the last twenty years, plastic or polyethylene shopping bags have become very common in the United States. Although they require less energy to produce and they generate less solid waste than paper bags, plastic shopping bags are petroleum based and can take up to 1,000 years to decompose. While customers often reuse plastic shopping bags for carrying lunch or picking
2. Don't argue. Trust me on this one - you can never win an argument with a customer. Certainly, you can prove your point and even have the last word, In a discussion on the futility of arguing with people, Dale Carnegie once said "you may be right, but as far as changing your customer's mind is concerned, you will probably be just as futile as if you were wrong." Your goal in complaint situations is to retain the customer, not to be right. If you win the argument, you may very well have lost the customer. Carnegie encourages us to carefully consider some hard questions before going to battle with customers: "Is my reaction one that will relieve the problem, or will it just relieve frustration? Will my reaction drive my customer further away? What price will I pay if I win (the argument)?" Carnegie advises, "The only way to get the best of an argument is to avoid it." By the way, customers will s
Logistics companies provide logistical solutions for organizations. In the manufacturing industry, this usually includes warehousing, transportation, and distribution. Manufacturers need to concentrate on their core business and therefore outsource other functions to logistical companies. These companies work on a contractual basis and are called third party logistics provider.Logistics companies are generally asset-based and operate a large fleet of delivery vans, trucks, ships, and cargo planes. Many third party logistics
2. Don't argue. Trust me on this one - you can never win an argument with a customer. Certainly, you can prove your point and even have the last word, In a discussion on the futility of arguing with people, Dale Carnegie once said "you may be right, but as far as changing your customer's mind is concerned, you will probably be just as futile as if you were wrong." Your goal in complaint situations is to retain the customer, not to be right. If you win the argument, you may very well have lost the customer. Carnegie encourages us to carefully consider some hard questions before going to battle with customers: "Is my reaction one that will relieve the problem, or will it just relieve frustration? Will my reaction drive my customer further away? What price will I pay if I win (the argument)?" Carnegie advises, "The only way to get the best of an argument is to avoid it." By the way, customers will s
The corporate identity of an organization is represented by its logo. A well-designed logo enhances the visibility of the company, which in turn generates better business returns. An effective logo design can even give the competitors a run for their money and thus in order to make their presence felt in a highly competitive market, some competitors are often tempted to adopt strategies like logo subvertising that may degrade the brand image of their competitors.The primary objective of logo subvertising is to make a spoof or
Business cards have been used both as a common form of advertising and as a means of exchanging contact information between business people and the public. More recently, with the introduction and increased popularity of plastic business cards, businesses have discovered a newer, durable and longer lasting way to make a memorable impression.There has been a significant increase in the use of plastic business cards. The once-common business card has now evolved into a visually striking and powerful marketing medium.Plas
3. Don't hang up on the customer. I realize I sound conservative on this one, but I stand firm. If you hang up on a customer who is already livid, do you think a "disconnect" helps the situation or hurts the situation? The customer still has the problem and most customers won't give up their fight because you chose to hit the flash button. Most will call back and guess what? They will be angrier than ever AND it will cost far more in time and money to resolve the issue. If you just can't handle the customer, offer to transfer to a supervisor or co-worker.
4. Don't make the customer feel helpless. I cringe every time I hear an employee say, "This is all I can do." When customers feel helpless, some will resort to whatever they feel it takes to get their needs met. This behavior may include yelling, demanding to speak to a supervisor, or starting a blog about your company. This simple phrase changes the entire tone of a tough situation: "Mr. Bryant, what I can do is?"
5. Don't raise your voice. When I want my five-year-old daughter to use her "inside voice", I don't yell, "Lauren, USE YOUR INSIDE VOICE!" I speak in my "inside voice" with th
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