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  • Digg it UP - How Can Retailers Get Customer Loyalty?

    Where's Me Pot of Gold and Lucky Charms?
    We already know this from our history books. If you want to make money today, you must first look back in time to the first time in history that a large portion of our country all tried to get rich at the same time in the same place. The first discovery of gold was at Sutter's Mill by James W. Marshall in 1948, Mr. Sutter's mill contractor and builder. This discovery sprang thousands upon thousands of ambitious individuals to get r
    ion they look befuddled. Some act like they don't even care. If you don't care about your merchandise, why should I?

    * DRESS FOR THE JOB. Yeah, yeah, I know low-rise jeans are the fad, but it's not a fad I embrace. I've seen too much flesh - overhanging tummies, partial buns, and bare buns. Dealing with a half-dressed sales associate makes me want to walk out the door. I didn't come in the door half naked, so why did you?

    * IF YOU WANT TO MAKE A SALE BE COURTEOUS. Lack of courtesy is an instant turn-off. I'm onl

    Getting to Know a Graduate Architect
    Now to see what kind of projects can interest a potential graduate architect. You may have stumbled upon a graduate architect whom the ability to provide an extra edge to your architectural design projects. The graduate architect's best interest can be house projects, office buildings, renovations, housing developments, town planning etc. Some applicants may explain that they had grown up in a small town with lack of communal facil
    Customer loyalty. Say these words and retailers' eyes light up. Every retailer wants customer loyalty and wants to keep it. Some retailers would do almost anything to get customer loyalty, and I understand that. I'm a grandmother and, thanks to birthdays, an experienced shopper, and I think customer loyalty is waning. The question is, why?

    Misreading the customer is one reason. A few months ago I went to a furniture store to look around. No other customers were in the store and when the sales associate saw me he started following me. Judging by his body language and the questions he asked, he thought I was confused. If I took a step, he took a step. When I walked to the opposite side of the store he shadowed me.

    Talk about annoying. Finally, in exasperation I turned around and said, "I know where I am. I know what I want. What I don't want is to be followed." The man was so shocked he retreated to his office. Unfortunately, I've had this experience in many stores. Do sales associates think all gray haired grandmothers are demented?

    The people in charge of employee training should rethink their training, it seems to me. For every time I walk into a store somebody asks, "Do you have any questions?" This is also annoying. Because I'm the age I am I know how to stand up for myself. Believe me, if I had any questions I would ask them.

    Can't a person window shop any more? I know sales associates are trained to approach me in case I'm a shop-lifter. Some grandmothers may be shop-lifters, but I'm not one of them. Because I care about my community and want local businesses to succeed, I have some suggestions for retailers.

    * TELL ME ABOUT YOUR NEW MERCHANDISE. I would love to hear about the new stretch jeans, colorful t-shirts, and blouses that double as jackets. Hearing about new merchandise gets my attention and may lead to a sale. Even if I don't buy anyting I'lltell my friends about your fabulous merchandise.

    * BE ENTHUSIASTIC ABOUT YOUR PRODUCTS. These days, many sales associates don't know squat about what they're selling. When you ask them a question they look befuddled. Some act like they don't even care. If you don't care about your merchandise, why should I?

    * DRESS FOR THE JOB. Yeah, yeah, I know low-rise jeans are the fad, but it's not a fad I embrace. I've seen too much flesh - overhanging tummies, partial buns, and bare buns. Dealing with a half-dressed sales associate makes me want to walk out the door. I didn't come in the door half naked, so why did you?

    * IF YOU WANT TO MAKE A SALE BE COURTEOUS. Lack of courtesy is an instant turn-off. I'm only

    Internet Presence - When And How To Start Building Yours
    Personal Internet presence? Why should I care about a personal Internet presence? I don't want recruiters bugging me.Unfortunately, this is what most people early in their professional careers think about a personal Internet presence.Whether you want recruiters bugging you or not, isn't the point about being found on the Internet. The point is the world of business is changing rapidly, and the Internet is driving the
    ed following me. Judging by his body language and the questions he asked, he thought I was confused. If I took a step, he took a step. When I walked to the opposite side of the store he shadowed me.

    Talk about annoying. Finally, in exasperation I turned around and said, "I know where I am. I know what I want. What I don't want is to be followed." The man was so shocked he retreated to his office. Unfortunately, I've had this experience in many stores. Do sales associates think all gray haired grandmothers are demented?

    The people in charge of employee training should rethink their training, it seems to me. For every time I walk into a store somebody asks, "Do you have any questions?" This is also annoying. Because I'm the age I am I know how to stand up for myself. Believe me, if I had any questions I would ask them.

    Can't a person window shop any more? I know sales associates are trained to approach me in case I'm a shop-lifter. Some grandmothers may be shop-lifters, but I'm not one of them. Because I care about my community and want local businesses to succeed, I have some suggestions for retailers.

    * TELL ME ABOUT YOUR NEW MERCHANDISE. I would love to hear about the new stretch jeans, colorful t-shirts, and blouses that double as jackets. Hearing about new merchandise gets my attention and may lead to a sale. Even if I don't buy anyting I'lltell my friends about your fabulous merchandise.

    * BE ENTHUSIASTIC ABOUT YOUR PRODUCTS. These days, many sales associates don't know squat about what they're selling. When you ask them a question they look befuddled. Some act like they don't even care. If you don't care about your merchandise, why should I?

    * DRESS FOR THE JOB. Yeah, yeah, I know low-rise jeans are the fad, but it's not a fad I embrace. I've seen too much flesh - overhanging tummies, partial buns, and bare buns. Dealing with a half-dressed sales associate makes me want to walk out the door. I didn't come in the door half naked, so why did you?

    * IF YOU WANT TO MAKE A SALE BE COURTEOUS. Lack of courtesy is an instant turn-off. I'm onl

    How to Save Your Company with Preventative Service Maintenance
    When computers or networks go down, a company is out of business. This is a simple fact of life in the current business environment. For most small businesses, being out of business for a day can work havoc on the bottom line. Most small businesses operate on tight budgets and need every sale. Being out of business for several days can mean the difference between business survival and complete disaster.Preventing down tim
    d?

    The people in charge of employee training should rethink their training, it seems to me. For every time I walk into a store somebody asks, "Do you have any questions?" This is also annoying. Because I'm the age I am I know how to stand up for myself. Believe me, if I had any questions I would ask them.

    Can't a person window shop any more? I know sales associates are trained to approach me in case I'm a shop-lifter. Some grandmothers may be shop-lifters, but I'm not one of them. Because I care about my community and want local businesses to succeed, I have some suggestions for retailers.

    * TELL ME ABOUT YOUR NEW MERCHANDISE. I would love to hear about the new stretch jeans, colorful t-shirts, and blouses that double as jackets. Hearing about new merchandise gets my attention and may lead to a sale. Even if I don't buy anyting I'lltell my friends about your fabulous merchandise.

    * BE ENTHUSIASTIC ABOUT YOUR PRODUCTS. These days, many sales associates don't know squat about what they're selling. When you ask them a question they look befuddled. Some act like they don't even care. If you don't care about your merchandise, why should I?

    * DRESS FOR THE JOB. Yeah, yeah, I know low-rise jeans are the fad, but it's not a fad I embrace. I've seen too much flesh - overhanging tummies, partial buns, and bare buns. Dealing with a half-dressed sales associate makes me want to walk out the door. I didn't come in the door half naked, so why did you?

    * IF YOU WANT TO MAKE A SALE BE COURTEOUS. Lack of courtesy is an instant turn-off. I'm onl

    The Truth About Belonging to Networking Groups
    One of the most cost effective ways to generate revenue for your firm, is to have other business professionals refer you business. When this happens, it's like having a sales force out there working for you without having them on your payroll. The only way you can get other professionals to do this for you, though is if they know, like, and trust you. In other words, if they have a relationship with you.But how do you
    ity and want local businesses to succeed, I have some suggestions for retailers.

    * TELL ME ABOUT YOUR NEW MERCHANDISE. I would love to hear about the new stretch jeans, colorful t-shirts, and blouses that double as jackets. Hearing about new merchandise gets my attention and may lead to a sale. Even if I don't buy anyting I'lltell my friends about your fabulous merchandise.

    * BE ENTHUSIASTIC ABOUT YOUR PRODUCTS. These days, many sales associates don't know squat about what they're selling. When you ask them a question they look befuddled. Some act like they don't even care. If you don't care about your merchandise, why should I?

    * DRESS FOR THE JOB. Yeah, yeah, I know low-rise jeans are the fad, but it's not a fad I embrace. I've seen too much flesh - overhanging tummies, partial buns, and bare buns. Dealing with a half-dressed sales associate makes me want to walk out the door. I didn't come in the door half naked, so why did you?

    * IF YOU WANT TO MAKE A SALE BE COURTEOUS. Lack of courtesy is an instant turn-off. I'm onl

    Competing For Top Talent In A Tight Labor Market
    It’s no secret that it’s a buyer’s market out there right now and the buyers in this economy are job seekers, who are in a position to be very choosy when it comes to deciding which job they take and what sort of compensation they’re going to accept. As the job market tightens, there has been a monumental shift towards the candidate being in a controlling position of deciding what sort of job opportunity to take. Every company is
    ion they look befuddled. Some act like they don't even care. If you don't care about your merchandise, why should I?

    * DRESS FOR THE JOB. Yeah, yeah, I know low-rise jeans are the fad, but it's not a fad I embrace. I've seen too much flesh - overhanging tummies, partial buns, and bare buns. Dealing with a half-dressed sales associate makes me want to walk out the door. I didn't come in the door half naked, so why did you?

    * IF YOU WANT TO MAKE A SALE BE COURTEOUS. Lack of courtesy is an instant turn-off. I'm only asking for common courtesy, not false emotion, a flowery speech, or endless sales pitch. Thank me if I bought something and thank me if I didn't. Courtesy also includes a no-hassle return policy.

    * RESPECT MY TIME. If you're busy with a customer, say so. Tell me how long it will be before you get around to me. Suggest something I could do in the meantime, such as looking at your catalog or the sale merchandise at the back of the store.

    Though customer loyalty is worth its weight in gold, you can't put a price on it. Television and newspaper ads talk about senior citizens' spendable income. I may not have much spendable income, but I'm only shopping at stores that treat me right. If retailers want my loyalty they'll have to earn it.

    Copyright 2006 by Harriet Hodgson

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