Digg it UP - Investment on Returns

But that was not the end of the story. I was so blown away and so grateful I decided to go buy a CD. Now the CD was about twice what my refund was so I handed the card and the money and I took my CD and left

But that was still not the end of the story. As soon as I got out of the store I called my brother and 5 of my friends to tell them about this amazing customer service. And now of course I am telling you, too.

So let’s look at this story and see what actually occurred. Barnes and Nobles made an “Investment on my Return”. What exactly was the “cost” of this investment? Perhaps there was a cost for training the employee that taught him to act in this kind and generous way. But other than that it cost them nothing. Okay maybe there was some cost for restocking. They will surely sell that other copy. But then we need to reverse this formula and see what the Return on Investment was.

Here is where the real power of this theory is seen. They not only were repaid their initial outlay of $7.99, they received an additional $7.99 that I most surely would not have spent otherwise. They received free word of mouth advertising (which is far more powerful and effective than traditional advertising) and they created a loyal, raving fan customer.

“Returns” are often emotionally charged events. Think about it. People return things that “don’t fit”, that they “don’t like” , that they “can’t afford” , “wasn’t what they expected”, that are of “inferior quality”, that” they don’t need” or “they don’t want”

For a lot of your customers returns are either embarrassing, filled with disappointment or frustration or at the very least a major inconvenience.

How you handle this touchy situation will impact on your customer’s decision to continue doing business with you.

There are many stories going around about how Nordstrom would take anything in a return (including a car engine). Of course you don’t have to go to that extreme to make your return policy fair, easy and effective.

What does it take to create a return atmosphere that will keep your customers coming back?

1. Create

Management needs to create a policy that is fair, easy and effective. Put yourself in your customer’s shoes and make a decision that benefits them. A Look at Make-Up Infomercials
Using a variety of female celebrities, infomercial producers have once again created a huge market where none existed. That’s not to say that make up products didn’t exist. They did. And they were a multibillion dollar industry long before anybody ever thought of infomercials.Starting in the early twentieth century with the advent of movies and their subsequent side affect – beautiful stars! – make up companies have been designing products to make average looking women look better. Or at least think they look better. Make up has been a staple of upscatermined that he already had 24 copies in stock and was more than happy to take one more. He handed me a credit card looking store credit, had me sign a receipt and that was that.

But that was not the end of the story. I was so blown away and so grateful I decided to go buy a CD. Now the CD was about twice what my refund was so I handed the card and the money and I took my CD and left

But that was still not the end of the story. As soon as I got out of the store I called my brother and 5 of my friends to tell them about this amazing customer service. And now of course I am telling you, too.

So let’s look at this story and see what actually occurred. Barnes and Nobles made an “Investment on my Return”. What exactly was the “cost” of this investment? Perhaps there was a cost for training the employee that taught him to act in this kind and generous way. But other than that it cost them nothing. Okay maybe there was some cost for restocking. They will surely sell that other copy. But then we need to reverse this formula and see what the Return on Investment was.

Here is where the real power of this theory is seen. They not only were repaid their initial outlay of $7.99, they received an additional $7.99 that I most surely would not have spent otherwise. They received free word of mouth advertising (which is far more powerful and effective than traditional advertising) and they created a loyal, raving fan customer.

“Returns” are often emotionally charged events. Think about it. People return things that “don’t fit”, that they “don’t like” , that they “can’t afford” , “wasn’t what they expected”, that are of “inferior quality”, that” they don’t need” or “they don’t want”

For a lot of your customers returns are either embarrassing, filled with disappointment or frustration or at the very least a major inconvenience.

How you handle this touchy situation will impact on your customer’s decision to continue doing business with you.

There are many stories going around about how Nordstrom would take anything in a return (including a car engine). Of course you don’t have to go to that extreme to make your return policy fair, easy and effective.

What does it take to create a return atmosphere that will keep your customers coming back?

1. Create

Management needs to create a policy that is fair, easy and effective. Put yourself in your customer’s shoes and make a decision that benefits them. Home Builders and Remodelers - Everyday Phrases that Make it HARDER for You to Sell Your Services
When talking to professional builders and renovators I often ask what are the main advantages that separates them from their competition. I'll often hear the same answers: "personal service", "keeping in touch with clients" and "quality work", to list a few.This, however, is one of the biggest reasons builders and renovators "can't find good quality leads" or have to compete on price with lower-quality competition. These phrases actually don't differentiate you from your competition (professionally or otherwise) but, rather, merely sta’s look at this story and see what actually occurred. Barnes and Nobles made an “Investment on my Return”. What exactly was the “cost” of this investment? Perhaps there was a cost for training the employee that taught him to act in this kind and generous way. But other than that it cost them nothing. Okay maybe there was some cost for restocking. They will surely sell that other copy. But then we need to reverse this formula and see what the Return on Investment was.

Here is where the real power of this theory is seen. They not only were repaid their initial outlay of $7.99, they received an additional $7.99 that I most surely would not have spent otherwise. They received free word of mouth advertising (which is far more powerful and effective than traditional advertising) and they created a loyal, raving fan customer.

“Returns” are often emotionally charged events. Think about it. People return things that “don’t fit”, that they “don’t like” , that they “can’t afford” , “wasn’t what they expected”, that are of “inferior quality”, that” they don’t need” or “they don’t want”

For a lot of your customers returns are either embarrassing, filled with disappointment or frustration or at the very least a major inconvenience.

How you handle this touchy situation will impact on your customer’s decision to continue doing business with you.

There are many stories going around about how Nordstrom would take anything in a return (including a car engine). Of course you don’t have to go to that extreme to make your return policy fair, easy and effective.

What does it take to create a return atmosphere that will keep your customers coming back?

1. Create

Management needs to create a policy that is fair, easy and effective. Put yourself in your customer’s shoes and make a decision that benefits them. You Too Can Work From Home
Most of us dream of waking up at noon, to our delicious brunch that the maid prepared, only to jump on the computer for an hour and spend the rest of the day relaxing on the beach or by the pool with our mate and kids playing by our side. The only stress we imagine having is whether to have the butler drive us in the Rolls Royce or should we jump in the Ferrari up the coast. Yes you can have this lifestyle with a home based business, but it does take a little work to get there…well maybe a lot of work.Many of us see the commercials late at night of that I most surely would not have spent otherwise. They received free word of mouth advertising (which is far more powerful and effective than traditional advertising) and they created a loyal, raving fan customer.

“Returns” are often emotionally charged events. Think about it. People return things that “don’t fit”, that they “don’t like” , that they “can’t afford” , “wasn’t what they expected”, that are of “inferior quality”, that” they don’t need” or “they don’t want”

For a lot of your customers returns are either embarrassing, filled with disappointment or frustration or at the very least a major inconvenience.

How you handle this touchy situation will impact on your customer’s decision to continue doing business with you.

There are many stories going around about how Nordstrom would take anything in a return (including a car engine). Of course you don’t have to go to that extreme to make your return policy fair, easy and effective.

What does it take to create a return atmosphere that will keep your customers coming back?

1. Create

Management needs to create a policy that is fair, easy and effective. Put yourself in your customer’s shoes and make a decision that benefits them. Finding an EMR System that can Handle Medical Transcription SOAP Notes
Searching for the Right EMR SolutionThe electronic medical record, or EMR, is a standard electronic database solution used by medical practices and medical service providers. The EMR solution technology effectively manages medical histories, records, and notes; however, all EMR solutions are not created equal. Before adopting an EMR solution, medical practices and medical service providers must search for the EMR solution that meets their specific needs. Two important needs common to most medical practices and medical service providers include convenience.

How you handle this touchy situation will impact on your customer’s decision to continue doing business with you.

There are many stories going around about how Nordstrom would take anything in a return (including a car engine). Of course you don’t have to go to that extreme to make your return policy fair, easy and effective.

What does it take to create a return atmosphere that will keep your customers coming back?

1. Create

Management needs to create a policy that is fair, easy and effective. Put yourself in your customer’s shoes and make a decision that benefits them.

2. Train

Once you have your policy make sure that your employees understand what the policy is and how to implement it.

3. Empower

This may be the most essential element of the process. Empower your employee to “do the right thing” to “err” in favor of the customer. Then publicly stand behind that employee even if his or her decision goes beyond your policy. Take them aside privately and discuss and modify.

4. Educate

Your customers need to know your policy inside out. This is especially true if your business has strict regulations. If they need to have a receipt to return the product then it is best to say to the customer as they are checking our “Remember if you need to return this we require the receipt. Would you like it in the bag or would you like to have it?” Granted this will not guarantee that the customers will remember but it does help. Also have the return policy displayed at the check out line and on the receipt.

5. Bend within Reason

Rules are important, but customers are more important. Even with a strict return policy you need to be customer focused. Do what you can to help that customer with their need. Remember the Investment of Return.

Truly looking out for your customers best interest is actually in your best interest. Take a long hard look at your policy. Is it serving you and your customers? If not change it NOW!

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.diggitup.net/article/15381/diggitup-Investment-on-Returns.html">Investment on Returns</a>

BB link (for phorums):
[url=http://www.diggitup.net/article/15381/diggitup-Investment-on-Returns.html]Investment on Returns[/url]

Related Articles:

Government Job Descriptions

There are many governmental jobs that are advertised almost every day through every medium, ranging from newspapers, to television and radio and even the Internet. This is because there are millions of government jobs that are available every time in the nation. However, there is one major problem that often comes to notice whilst relating to government job descriptions. This is that most government job descriptions are vague and not to the point. Besides this, they sometimes advertise for requirements that far exceed the actual needs of the job.

Dress to Impress in Your Professional Best

Within the first 3 minutes of an interview an employers knows if you are a good fit for their position. In this article we will discuss several things you can do in order to be taken as a serious candidate.

What is Your #1 Obligation to Your Retail Customer?

Sew & Vac Retailers need to make their businesses more valuable by using the many modern marketing tools available to them.

Bookmark it: