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Digg it UP - Is The Customer Always Right?
A Net Operating Loss is considered when the total income of a business or profession is less than its expenses or losses. A net operating loss (NOL) can apply to individuals, estates and trusts, if deductions exceed their income from all sources, personal or business-related. However, a business cannot operate at a lost forever. Normally, a business is expected to realize a profit within three to five years. These entities are expected to keep its accounting records accurate and in order, so that required information is readily available. The information will reveal the overall financial condition of the owner and the business.Accounting for a Net Operating Loss of your business is outlined in income tax laws, which require each owner of a business to report the details of the business operation as part of the owner's personal income tax
For years, I have been in small business and I had bent over backwards to accommodate my customers and I still do, but what I realised about 6 months ago, is that
A supply chain, logistics network, or supply network is a coordinated system of organizations, people, activities, information and resources involved in moving a product or service in physical or virtual manner from supplier to customer. Its management deals with the process of planning, implementing, and controlling its operations with the purpose of satisfying customer requirements as efficiently as possible.Supply chain management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption. It integrates supply and demand management within and across companies.If a supply chain management system is properly implemented, strategic and competitive areas can be used to their full advantage. Fulfillment is enabled through efficient communication, ensuring
This is the biggest load of rubbish I have ever heard. If you take on this philosophy, from my experience, you will go broke let me explain …
One of the most common stories I hear bandied around the customer service industry, is the case of a Manager at Wal-Mart who had an irate customer who had bought a set of tires and was not happy with them. She went to Wal-Mart and abused the manager and told him the tires were no good and the Manager gave her a full refund. The point to this example was that Wal-Mart did not sell tyres and the manager went above and beyond the call of duty and gave her a full refund. But as far as I am concerned, he did not do the right thing, he should have politely informed the customer they did not sell tyres. Could you honestly imagine giving a refund for a product in which you did not sell. As a small business owner, you would go broke but…
So, many of the customer service gurus use that story as the shining light in the way that we should be serving our customers. To me, that is crazy to be pushing such a philosophy. I wrote this article because I felt it was important as a small business owner to share with you a few things I have learnt about balancing the needs of the customer to the needs of your business as a small business owner. But also, as a small business owner that believed in the philosophy of the Customer Is Always Right and how it almost sent me broke.
For years, I have been in small business and I had bent over backwards to accommodate my customers and I still do, but what I realised about 6 months ago, is that b
Everyone needs food in order to survive. And while many people have had to turn to restaurants and fast food in order to get food on the run, the retail supermarket industry is still thriving. People like to eat and they need to eat. However, getting into the retail supermarket business can be difficult, so here are some basic tips to get you started.First of all, learn about the customers that you want to provide foods to. Are they looking for low prices or are they looking for a certain type of food – i.e. organic or local produce? Determining the kinds of customers you will cater to can help to limit the capital that you have to spend up front as well as the costs for buying products that you might not need. If you already have a location or area in mind, you might want to send out simple surveys to see what people are looking for an
So, many of the customer service gurus use that story as the shining light in the way that we should be serving our customers. To me, that is crazy to be pushing such a philosophy. I wrote this article because I felt it was important as a small business owner to share with you a few things I have learnt about balancing the needs of the customer to the needs of your business as a small business owner. But also, as a small business owner that believed in the philosophy of the Customer Is Always Right and how it almost sent me broke.
For years, I have been in small business and I had bent over backwards to accommodate my customers and I still do, but what I realised about 6 months ago, is that
Times are changing and the world is evolving to a New era, where you are not alone anymore. The people that accept the changes and evolve will get the financial rewards and does who don't, will struggle. The Work at home computer job its the way to go.Companies, enterprises, employees, moms, students and people all over the world are using the power of the internet to get a work at home computer job. Either they want to be hired to work from home or they want to hire people to work for them from all over the world.There is no more geographical limitations, many companies are realizing that they don't need to have hundreds of employees to run their enterprises, all they need is a handful of people to manage the core tasks and a team of employees from different parts of the world on a work at home computer job.Employees want a bet
So, many of the customer service gurus use that story as the shining light in the way that we should be serving our customers. To me, that is crazy to be pushing such a philosophy. I wrote this article because I felt it was important as a small business owner to share with you a few things I have learnt about balancing the needs of the customer to the needs of your business as a small business owner. But also, as a small business owner that believed in the philosophy of the Customer Is Always Right and how it almost sent me broke.
For years, I have been in small business and I had bent over backwards to accommodate my customers and I still do, but what I realised about 6 months ago, is that
The big news on Wall Street last year was the initial public offering of Internet search engine Google. If you were a visitor from another planet, you might be asking yourself, What big, sophisticated, high-technology company is behind the success of Google? Could it be IBM, Microsoft, Intel, Apple, Oracle, SAP, Hewlett-Packard, Cisco, Dell, Xerox, Sun Microsystems, Philips or Siemens? Of course not. The brains behind Google are two Stanford students, Larry Page and Sergey Brin, who launched the Web site in 1998. Some six years later, the two founders are worth billions.All the advantages:With some exceptions big companies seldom launch new brands that become big successes, even though big companies have all the advantages. Big companies have the resources, the people, the credentials, the distribution networks, the media contacts. I c
So, many of the customer service gurus use that story as the shining light in the way that we should be serving our customers. To me, that is crazy to be pushing such a philosophy. I wrote this article because I felt it was important as a small business owner to share with you a few things I have learnt about balancing the needs of the customer to the needs of your business as a small business owner. But also, as a small business owner that believed in the philosophy of the Customer Is Always Right and how it almost sent me broke.
For years, I have been in small business and I had bent over backwards to accommodate my customers and I still do, but what I realised about 6 months ago, is that
Change Management problems at the executive level are fascinating but should never be unexpected. Why you ask? Well humans do not like change, they always move for the status quo over change when allowed to choose. Unfortunately, change is a universal constant and it will forever have to be dealt with in all aspects of the life experience you see? Change Management and the Psychology of Change needs to be considered when discussing these issues in Modern Day Corporations.Without consideration of the emotional human factor all models and scientific research on this subject fail to produce what we observe in reality. The fact is that people fear change and fear evokes many human emotions from the oldest part of the brain. It will evoke anger, aggression, vindictiveness or flight response. None of which are very good for those in a leadership po
For years, I have been in small business and I had bent over backwards to accommodate my customers and I still do, but what I realised about 6 months ago, is that by not setting clear guidelines on how I was prepared to do business but also sticking to those guidelines, my business in the end was being dictated to by other companies. My company has done a lot of work with Government agencies and big business and many people who work in these organisations think they are high flyers and can railroad small business and many of them do.
When I started picking up work from some of these organisations, I would get a call saying, we want your training but this is how we are going to do business. We only buy services on purchase orders and that is the only way we do business and we will pay you in 30 days or on the cheque cycle run (which might be 90 days). If you want our business you either accept our terms or we will go somewhere else.
Now as a small business owner and somebody who wants to grow their business, you think, excellent, okay, yes sir, no sir, we accept your terms. Then you do a fantastic job, on time, within budget, then it comes down to payment. On some of our work we had to wait six months to be paid. Now like most small businesses we work on credit and being so small we rely heavily on credit cards. But its this reliance that almost destroyed my business. We found that because some of our large clients did not pay us for six months, the interest from the credit card payments actually cost us more than the business in the first place.
One of the government
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