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Digg it UP - What Ever Happened To Customer Service?
Starbucks: The Mastery Behind the MarketingStarbucks is a modern coffee mecca-empire that seems to be on the lips of every corporate yuppie in America. And this is not by coincidence, it's by careful marketing design. Why has Starbucks been such a great example of corporate branding success?Starbucks Coffee and Cafes opened in 1987 with about 11 locations in the Seattle Washington area. Little did we all know back then that by the year 2004, Starbucks would practically be as American as apple pie, and as talked about as another slice of Americana, McDonalds restaurants. Under the management of current CEO Orin Smith, Starbucks does not show any signs of s
5. Treat customers the way that you would like to be treated. Everyone deserves to be treated with kindness, fairness, honesty, and respect.
6. Provide a warm, friendly, and inviting atmosphere. For Online businesses, since they cannot see your friendly face, convey your personality by creating an inviting web site or auction listing, and cheerfully welcome your guests to your site.
7. Address your customers questions and concerns as quickly as possible.
8. Always tell your customer what you CAN do for them, don't start the conversation by telling them what you CAN'T d
15) What would you do if . . . ? This question about imagined situations is usually posed to evaluate your reaction and judgment about decision-making matters involving the position.The answer here is to remember that the quality of your solution is not nearly as important as your attitude and approach toward the solution.Your first answer should be that the situation is probably not new, and your first move would be consult your superior who has more knowledge and experience in dealing with the problem, or you would ask others who have likely encountered the situation how they resolved the problem.Then, be sure to qualify your answer, whatever it may be. Say "I m
Does the grocery store clerk smash your bread into a shopping bag?
Does the fast-food person give you cold fries with your order?
Does the retail clerk chat on her cell phone instead of offering assistance?
Does the repair man make you wait weeks to fix a household problem?
Does the auto mechanic charge you an outrageous price for an oil change?
Does the airline representative shrug their shoulders when your luggage is missing?
Does the eBay seller get annoyed when you ask a question about their auction item?
Does Anyone Care???
If you've experienced any of these unfortunate situations, then you know the frustration that poor customer service creates for a customer.
Unfortunately, good old-fashion customer service is slowly becoming extinct in our day to day lives, and customers long for the days when they were appreciated for their business.
So, what can a small business owner do?
Whether you have a brick-n-mortar store, online business, or eBay auction business...providing Superior Customer Service is the single most cost effective way to make your business stand apart from the competition.
Good customer service is the lifeblood of any business, and turning customers into repeat customers is the ultimate business goal. As many of us are aware, it costs 5 times as much to bring in a new customer, than to keep an existing one.
So, what is the big secret to turning customers into repeat customers?
There is no real secret to getting customers to come back. All you need to do is provide customer service that exceeds your customers expectations and outperforms your competitors service.
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that you offer, and determine what makes you special and different. Use that unique edge or knowledge to inform and educate your customers about your products.
3. Study your competition. Take a close look at their services and find ways to make yours better.
4. Stop Customer complaints before they start. Provide as much information about your business, your products, your sales and return policies, your shipping and delivery policies, etc., to avoid any confusion, questions, or misunderstandings right from the start.
5. Treat customers the way that you would like to be treated. Everyone deserves to be treated with kindness, fairness, honesty, and respect.
6. Provide a warm, friendly, and inviting atmosphere. For Online businesses, since they cannot see your friendly face, convey your personality by creating an inviting web site or auction listing, and cheerfully welcome your guests to your site.
7. Address your customers questions and concerns as quickly as possible.
8. Always tell your customer what you CAN do for them, don't start the conversation by telling them what you CAN'T do
Procrastination happens to the best of us. And we rationalise our action (or lack of action in this case) in so many ways.The harsh reality is that procrastination is just a nice way of saying avoidance. Why do we avoid things? Simple - because we don’t enjoy them, or because they take us out of our comfort zone.So instead of succumbing to the dreaded beast – try these tips for getting over the procrastination hurdle:1. Be honest about why you are avoiding the activity. Is it fear, is it that you don’t get on with someone, is it because you have to deliver bad news and you’re not sure how to go about it?2. Commit to doing it at a certain time. I usually do the t
If you've experienced any of these unfortunate situations, then you know the frustration that poor customer service creates for a customer.
Unfortunately, good old-fashion customer service is slowly becoming extinct in our day to day lives, and customers long for the days when they were appreciated for their business.
So, what can a small business owner do?
Whether you have a brick-n-mortar store, online business, or eBay auction business...providing Superior Customer Service is the single most cost effective way to make your business stand apart from the competition.
Good customer service is the lifeblood of any business, and turning customers into repeat customers is the ultimate business goal. As many of us are aware, it costs 5 times as much to bring in a new customer, than to keep an existing one.
So, what is the big secret to turning customers into repeat customers?
There is no real secret to getting customers to come back. All you need to do is provide customer service that exceeds your customers expectations and outperforms your competitors service.
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that you offer, and determine what makes you special and different. Use that unique edge or knowledge to inform and educate your customers about your products.
3. Study your competition. Take a close look at their services and find ways to make yours better.
4. Stop Customer complaints before they start. Provide as much information about your business, your products, your sales and return policies, your shipping and delivery policies, etc., to avoid any confusion, questions, or misunderstandings right from the start.
5. Treat customers the way that you would like to be treated. Everyone deserves to be treated with kindness, fairness, honesty, and respect.
6. Provide a warm, friendly, and inviting atmosphere. For Online businesses, since they cannot see your friendly face, convey your personality by creating an inviting web site or auction listing, and cheerfully welcome your guests to your site.
7. Address your customers questions and concerns as quickly as possible.
8. Always tell your customer what you CAN do for them, don't start the conversation by telling them what you CAN'T d
One of the highly demanding yet less competitive of jobs which places emphasis on the physical strengths as well as military and weapons training is that of a bodyguard’s. Although this job category has not been projected anywhere what it deserved, of late it has come to be regarded as a highly paying position because of the virtue of its importance. Come to think of it; the less glamour it attracts has not reduced the alertness required to execute the job with. The margin for error is nil as you are required to execute your duty at the best or not at all.You Want To Become A Bodyguard?This job is unlike other security watchman’s jobs. The important person, whose life you are
So, what is the big secret to turning customers into repeat customers?
There is no real secret to getting customers to come back. All you need to do is provide customer service that exceeds your customers expectations and outperforms your competitors service.
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that you offer, and determine what makes you special and different. Use that unique edge or knowledge to inform and educate your customers about your products.
3. Study your competition. Take a close look at their services and find ways to make yours better.
4. Stop Customer complaints before they start. Provide as much information about your business, your products, your sales and return policies, your shipping and delivery policies, etc., to avoid any confusion, questions, or misunderstandings right from the start.
5. Treat customers the way that you would like to be treated. Everyone deserves to be treated with kindness, fairness, honesty, and respect.
6. Provide a warm, friendly, and inviting atmosphere. For Online businesses, since they cannot see your friendly face, convey your personality by creating an inviting web site or auction listing, and cheerfully welcome your guests to your site.
7. Address your customers questions and concerns as quickly as possible.
8. Always tell your customer what you CAN do for them, don't start the conversation by telling them what you CAN'T d
We have all been involved with horrible service and seen things we nearly could not believe while out purchasing products or services. I can tell you this that so many of the most unbelievable things I have seen resulted in Calamities in customer service for the company.About four years ago I watch a Hispanic man who worked as a gardener for a landscape company. They had been working on the neighbors property all day and then he walked over a low brick wall and entered the other neighbors side area, where they put their trash cans. He then proceeded to take a leak. The lady in the house happened to come out at that moment to throw away some trash. Needless to say it did not go well.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that you offer, and determine what makes you special and different. Use that unique edge or knowledge to inform and educate your customers about your products.
3. Study your competition. Take a close look at their services and find ways to make yours better.
4. Stop Customer complaints before they start. Provide as much information about your business, your products, your sales and return policies, your shipping and delivery policies, etc., to avoid any confusion, questions, or misunderstandings right from the start.
5. Treat customers the way that you would like to be treated. Everyone deserves to be treated with kindness, fairness, honesty, and respect.
6. Provide a warm, friendly, and inviting atmosphere. For Online businesses, since they cannot see your friendly face, convey your personality by creating an inviting web site or auction listing, and cheerfully welcome your guests to your site.
7. Address your customers questions and concerns as quickly as possible.
8. Always tell your customer what you CAN do for them, don't start the conversation by telling them what you CAN'T d
The world we live in today is governed by technology- this fact cannot be argued. And the greatest discovery of recent times is the Internet. Billions of people all over the world access web sites on the Internet every day. The information that can be found on the Internet is not only endless but also very reliable. That’s why the number of people who choose this particular way of staying informed or of finding what they need is growing rapidly. Under these circumstances, if you have or represent a company and you want to advertise your products or services, a website on the Internet is a must. To make sure that your website offers the appropriate information, which is representative of yo
5. Treat customers the way that you would like to be treated. Everyone deserves to be treated with kindness, fairness, honesty, and respect.
6. Provide a warm, friendly, and inviting atmosphere. For Online businesses, since they cannot see your friendly face, convey your personality by creating an inviting web site or auction listing, and cheerfully welcome your guests to your site.
7. Address your customers questions and concerns as quickly as possible.
8. Always tell your customer what you CAN do for them, don't start the conversation by telling them what you CAN'T do.
9. Listen attentively to your customers. Pay attention to what they have to say, and respect their opinions. Consider doing a survey by asking them relevant questions to help improve your business.
10. Ship or deliver your products as quickly as possible. Customers love instant gratification.
11. Keep your customers informed of any unusual problems or troubles as soon as possible. Each situation is different, so use your best judgement.
12. Use correct grammar, and avoid slang words or abbreviations when emailing a customer. Use spell check or a dictionary for help.
13. Allow irate customers to vent, stay calm, offer an apology, and an acceptable solution to a problem. Avoid using nasty, derogatory, obscene, or false statements, this conduct can insight potential law suits against you.
14. Don't make promises unless you can keep them.
15. Make sure that your customers can easily contact you by providing them with a business card, business magnet, etc. with your telephone number, or email address conveniently included.
16. Under-sell and Over-Deliver. Everyone likes a surprise. Include a little something, such as a small gift, a discount coupon, free shipping or delivery, free report, etc. to put a smile on their face.
17. Remember your customer's name, and follow up on every transactions. Contact them to make sure that everything has been handled in a satisfactory manner, and they are pleased with the outcome.
18. Always show your appreciation for their business by sincerely thanking them, sending a thank you card, or personal note.
19. Build an opt-in list with your customer's names and email addresses, and periodically send an email or newsletter to notify them of current products, or specials available. (Due to Spam (unsolicited email) regulations you must follow the federal spam rules and regulations, and make sure that your customers allow you permission to send them future emails).
20. Invite your customers, their friends, and family to visit again.
Dealing with customers can be an interesting experience. Each customer has their own personality and style of doing business. But, simple acts of kindness, fairness, honesty, and respect towards people can build long-term business relationships, and loyalty for years to come.
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