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    Greet to Great - 3 Ways to Master the Welcome
    Are you a Master of the Welcome?Hope so.Because the first words out of your mouth frame the entire customer experience.Consider these two facts:1. According to The Wall Street Journal from February 17th, 2006, you have less than five seconds to make a first impression.2. According to a 2007 report on Hotel Executi
    myself to send an email to corporate headquarters of Jack In The Box. I did, and received a standard reply thanking me for my comments, which they promised to pass along to the restaurant. I never heard any more. I’ve gone to other Jack In The Box restaurants, an
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    Basically speaking, a business loan is a bank credit granted for the functions of a business to be paid with interest on or before fixed date.Business loan is a financial grant awarded to a business for improvement, additional capital, additional resources or other purposes. The business or enterprise applies for a financial grant in exchang
    I was out for a quick afternoon snack and stopped by a local Jack In The Box. I looked over the items and pulled up to the microphone to place my order. I was greeted, “Welcome to the world’s best Jack In The Box. How may I help you?”

    I laughed at the greeting. Had I somehow stumbled on what was indeed the best Jack In The Box restaurant in the world? Or had I stopped in at a fast-food restaurant, which thought of itself as the embodiment of the world’s best Jack In The Box? Or, had I (which was most likely) simply chanced upon a very sarcastic employee? Over the microphone and speaker communications system, you would think that sarcasm would be easy to detect, and yet I was coming up with zero indicators. I would have to wait for a face-to-face meeting to decide on the intent of the greeting.

    I pulled up to the service window. A friendly face took my money, gave out my order, and wished me a good day. There was no sarcasm. There was only efficiency and a genuine friendliness. He name was Carmen.

    As I drove away I promised myself to send an email to corporate headquarters of Jack In The Box. I did, and received a standard reply thanking me for my comments, which they promised to pass along to the restaurant. I never heard any more. I’ve gone to other Jack In The Box restaurants, an

    Small Business Call Center Solutions
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    ng. Had I somehow stumbled on what was indeed the best Jack In The Box restaurant in the world? Or had I stopped in at a fast-food restaurant, which thought of itself as the embodiment of the world’s best Jack In The Box? Or, had I (which was most likely) simply chanced upon a very sarcastic employee? Over the microphone and speaker communications system, you would think that sarcasm would be easy to detect, and yet I was coming up with zero indicators. I would have to wait for a face-to-face meeting to decide on the intent of the greeting.

    I pulled up to the service window. A friendly face took my money, gave out my order, and wished me a good day. There was no sarcasm. There was only efficiency and a genuine friendliness. He name was Carmen.

    As I drove away I promised myself to send an email to corporate headquarters of Jack In The Box. I did, and received a standard reply thanking me for my comments, which they promised to pass along to the restaurant. I never heard any more. I’ve gone to other Jack In The Box restaurants, an

    To Tag Or Not To Tag?
    A tagline is a succinct phrase that communicates some of the basics of your brand. Ideally, your tagline is also memorable and helps your target audience relate to your business.If used correctly, a tagline can be a powerful part of your marketing strategy. Creating a phrase of a few words to uniquely identify you (or your business) in all o
    hanced upon a very sarcastic employee? Over the microphone and speaker communications system, you would think that sarcasm would be easy to detect, and yet I was coming up with zero indicators. I would have to wait for a face-to-face meeting to decide on the intent of the greeting.

    I pulled up to the service window. A friendly face took my money, gave out my order, and wished me a good day. There was no sarcasm. There was only efficiency and a genuine friendliness. He name was Carmen.

    As I drove away I promised myself to send an email to corporate headquarters of Jack In The Box. I did, and received a standard reply thanking me for my comments, which they promised to pass along to the restaurant. I never heard any more. I’ve gone to other Jack In The Box restaurants, an

    Changing the Way You Advertise
    One of the clients I work with has only had a website for a couple of years now. When we first set his website up, he was just about to place ads in all the local phone books. Knowing this, the first thing we did was get him a domain, so he could go ahead and put it in the ads. Of course, the site was done in plenty of time for the actual release o
    t of the greeting.

    I pulled up to the service window. A friendly face took my money, gave out my order, and wished me a good day. There was no sarcasm. There was only efficiency and a genuine friendliness. He name was Carmen.

    As I drove away I promised myself to send an email to corporate headquarters of Jack In The Box. I did, and received a standard reply thanking me for my comments, which they promised to pass along to the restaurant. I never heard any more. I’ve gone to other Jack In The Box restaurants, an

    Questionable Collection Ethics Back In The News!
    There's been a lot of bad press lately pertaining to the ethics of debt collectors. As the owner of a collection agency, I'd like to take this opportunity to respond to such allegations. As a general rule, businesses contract with collection agencies in an effort to resolve recovery issues due to extended lines of credit that have failed to be hono
    myself to send an email to corporate headquarters of Jack In The Box. I did, and received a standard reply thanking me for my comments, which they promised to pass along to the restaurant. I never heard any more. I’ve gone to other Jack In The Box restaurants, and they’ve presented no claim of being the best in the world, so I’m left with the feeling that perhaps this was the best in the world.

    It’s not often that I visit this particular restaurant, but I have several times since the initial incident. One time I got the same clerk and was charmed again by her delivery. At other times I was greeted by friendly people, but without the belief that this was indeed the World’s Best Jack In The Box. I stopped by recently and was charmed by another clerk. He didn’t use the same phrasing, but from his voice there was an element of belief.

    I think what I experienced was a moment in time when this was indeed the World’s Best Jack In The Box . . . and perhaps it still is each time Carmen is present. I don’t know that my accolades were ever passed along, but in a world of customer service complaints I hope that she received my complimentary comments. Encouragement is sometimes everything for front-line service workers.

    There is a glimmer of hope that Carmen had a hand in training and passed a

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