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Digg it UP - Don't Worry, Bad Service Isn't Going Out of Style
They say wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don't get marked as missing in action. In the las
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies a
Interviews die because a mistake occurred. Sometimes, you've made a mistake; sometimes they die because someone who screened a resume did.1. Interviews often occur because someone has reviewed a resume and interprets
Suddenly, every company in the world gets the message and they all start monitoring, measuring and managing their customer service efforts. Even the most hard-bitten street vendors and ballpark peanut hurlers become gentle lambs, nuzzling and comforting us as they never did before.
Then, happily, you’re jolted back to reality, as I was today, entering a taxi at the Las Vegas airport. I thought this ride was going to be, at worst, routine. I gave the address to the driver, which is Wynn Road. I assumed it is well known; named after Steve Wynn, whose hotels, past, present and future are sprinkled everywhere in this desert oasis.
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies ar
Having a great resume is the first critical step in a successful job search. Unfortunately, most people don’t know the best ways to get that resume noticed. In today’s job market, where you are competing with hundreds of o
Then, happily, you’re jolted back to reality, as I was today, entering a taxi at the Las Vegas airport. I thought this ride was going to be, at worst, routine. I gave the address to the driver, which is Wynn Road. I assumed it is well known; named after Steve Wynn, whose hotels, past, present and future are sprinkled everywhere in this desert oasis.
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies a
There are many things to consider when creating a software interface for an electronic kiosk. One of the areas that needs a particularly vested interest is the interaction design of the kiosk software. Three important aspe
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies a
People constantly come into your office and you are always sending out mail to new, potential clients. Did you know that most people will throw away an envelope that looks as if it’s direct mail but will open an envelope or
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies a
Etiquette. What does etiquette have to do with my success?Etiquette is an often overlooked but critical factor in our professional and financial success. It extends beyond table manners and permeates our daily socia
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-service and claim it is the real thing. They implore us to visit their web sites, to use telephone automation, too, so they don’t have to supply real human assistance.
But are cabbies taking a page out of the goliaths’ playbooks?
It can only give you hope if your career consists of reforming customer-insensitive behavior. As long as nature continues to produce oafs like this one, my living is secure!
Dr. Gary S. Goodman © 2006
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