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  • Digg it UP - Tips on Dealing with an Upset Customer

    You Have a Future in Sales
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    tomer is attacking you, remember – ‘it's not personal.’ The situation is what is a
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    From time-to-time you will come face-to-face with a customer that isn't happy with your service.

    At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an "upset" customer.

    1. It's not personal.

    Though it may seem that the customer is attacking you, remember – ‘it's not personal.’ The situation is what is at

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    At this point, resolution and customer happiness should become your approach to diffuse the situation. Here are a few tips when dealing with an "upset" customer.

    1. It's not personal.

    Though it may seem that the customer is attacking you, remember – ‘it's not personal.’ The situation is what is a

    Your Career and Your Health
    The successful career is more important for health and longevity than diet and absence of bad habits. Along with proper diet, high quality medical services, and absence of bad habits, it appears that success in life is playing the major rol
    your approach to diffuse the situation. Here are a few tips when dealing with an "upset" customer.

    1. It's not personal.

    Though it may seem that the customer is attacking you, remember – ‘it's not personal.’ The situation is what is a

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    "upset" customer.

    1. It's not personal.

    Though it may seem that the customer is attacking you, remember – ‘it's not personal.’ The situation is what is a

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    tomer is attacking you, remember – ‘it's not personal.’ The situation is what is at issue. If you take the customers complaint personally, matters are sure to get worse before they get better.

    2. It's your responsibility.

    We are all team players and share in the triumphs and failures of customer service. Do not assign blame or pass the customer off to another team member.

    3. Listen and design

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