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Digg it UP - Five Secrets to Showing Your Customers You Really Care
Change is one of the only certainties in life – it is constant.How we adapt to change will be one of the most determining factor in evaluating our successes or our failures.• where we end up.• who we end up with.• and what we’ve got.Change is never more apparent than in our personal development- physical- physiological- mental.• w
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show
Knowing your NICHE MARKET and where to find your NICHE is more important than the product you sell.Most Netpreneurs take a narrow view of NICHE MARKETING as a limitation on their business, when in fact it is the POWER that provides longevity to their business.The biggest mistake most new netpreneurs make online is that they have no idea where, or what, there NICHE MARKET is and
What upsets you the most when receiving poor customer service?
Eighty percent of the poll participants said the “I don’t care attitude” of the person serving them upsets them the most.
Businesses lose billions of dollars of revenue each year because customers feel the organizations don’t care about their business enough to make an effort to keep them. It takes five times more effort to win over a new customer than to keep an existing customer.
Then why does this happen? No training or poor training has a lot to do with it.
Here are five secrets to showing your customers you really do care about their situations when interacting with them:
1. Listen!
Take the time to listen to the “pain” the customer is trying to share with you. There is a reason why we have two ears and one mouth. Listen for the content and not the method of communication the customer is using. Use active listen skills such as
* Nodding your head
* Leaning forward to show interest
* Saying “I hear what you saying,” “I see what you mean,” or “tell me more”
* Stop doing something else and devoted all your attention to listening.
* Look at the customer
* Be patience and not interrupt the customer before adding your thoughts
You might be the first person that day that took time to listen to that person. Make the most of it.
2. Respond
Respond to the customer in the following ways:
* Use inflection in your voice (avoid sounding monotone)
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show
The wrong entertainment can ruin an event and, worse yet, project the wrong image about your organization. The right entertainment creates a positive buzz among participants and a favorable impression about your company or non-profit.How do you tell right from wrong when booking entertainment? The more you know – both about your event and the talent available – the better off you will
Then why does this happen? No training or poor training has a lot to do with it.
Here are five secrets to showing your customers you really do care about their situations when interacting with them:
1. Listen!
Take the time to listen to the “pain” the customer is trying to share with you. There is a reason why we have two ears and one mouth. Listen for the content and not the method of communication the customer is using. Use active listen skills such as
* Nodding your head
* Leaning forward to show interest
* Saying “I hear what you saying,” “I see what you mean,” or “tell me more”
* Stop doing something else and devoted all your attention to listening.
* Look at the customer
* Be patience and not interrupt the customer before adding your thoughts
You might be the first person that day that took time to listen to that person. Make the most of it.
2. Respond
Respond to the customer in the following ways:
* Use inflection in your voice (avoid sounding monotone)
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show
Rubber compounding companies have been using batch inclusion plastic bags for years to increase productivity and assure batch to batch uniformity. However, these particular packaging bags, also known as low melt bags, can also be counted on to reduce product loss, decrease solid waste disposal costs and most importantly minimize worker exposure to hazardous materials. As the cost of plastic
* Nodding your head
* Leaning forward to show interest
* Saying “I hear what you saying,” “I see what you mean,” or “tell me more”
* Stop doing something else and devoted all your attention to listening.
* Look at the customer
* Be patience and not interrupt the customer before adding your thoughts
You might be the first person that day that took time to listen to that person. Make the most of it.
2. Respond
Respond to the customer in the following ways:
* Use inflection in your voice (avoid sounding monotone)
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show
Digital printing has been the latest thing in the printing world. It has resulted in so many changes in the way people create their documents and marketing materials. But for those who aren’t quite familiar with digital printing, you might want to ask what digital printing is all about. Usually when we hear the term “digital printing” we immediately associate it with something that is printed
* Be patience and not interrupt the customer before adding your thoughts
You might be the first person that day that took time to listen to that person. Make the most of it.
2. Respond
Respond to the customer in the following ways:
* Use inflection in your voice (avoid sounding monotone)
* Don’t use “whatever,” “yeah, right,” “if you say so”
3. Check your body language
Make sure your body language is saying to the customer, “I want to help you.” Make sure you are doing the following:
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show
When the proper analysis has been made, advertising possesses qualities which are entirely different from those in the scope of personal selling, and those qualities so amplify and round out the selling plan as to add materially to its efficiency without regard to the commercial factors. Not the least of these qualities is the advantage of the written over the spoken word. The intonation, inf
* Smile
* Stand erect
* Hands at your side, but never on your hips
* Avoid leaning against the counter or slouching in the chair (especially while speaking on the telephone as the customer can hear your disinterest)
* Look and act alive
4. Show Empathy (Understand the Pain)
Show the customers that you understand their “pain.” Make comments such as
“I can understand why you would feel that way.”
“If I were in your shoes I would feel the same way”
“I would be disappointed, too, if that happened to me.”
Most customers just want to be listened to and understood. Show them that you understand their “pain” and solution come much earlier.
5. Commit to Action
Let the customer know that action will be taken; and then act. One without the other is just a broken promise. Share with the customer your clear plan of action such as the following:
“I am personally going to take care of this for you. What we are going to do is…”
“I need to get additional information before I take care of this for you. I am going to talk with my manager. Would you mind waiting?”
These are just some of the tools you can use to keep your customers happy and increase revenues. Apply them today to show that you care about your customers.
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