Tags |
|
|
Links |
|
|
Digg it UP - Great Customer Service: Do You Use This Essential Tool?
One of the fastest growing careers in the medical field is a medical billing career. This is a career that is well suited for someone who is detail oriented, able to work in a fast paced environment, and is able to get people the information they need quickly. Those who work in this field will have to go to school and earn an associates degree or certificate in order to be able to apply for most jobs. But once a person has their degree, they will be able to go to any hospital, clinic, or doctor's office and find a job.There are a few tasks that people who work in the department
Although great customer service should be the norm, an excellent mystery shop report could result in an immediate small bonus—a couple of theater tickets along with some recognition at your next staff meeting, for example. Behavior that is rewarded gets repeated.
On the other hand, an unsatisfactory mystery shop report must always result in strong corrective ac
What is a customer worth to your business? No matter what figure you come up with, the actual answer is that they are invaluable. Any customer or clients that you have, you should provide the best service to them so that they keep coming back - bringing their friends with them.You can maintain a customer base by providing them the services they need and expect. You can grow an ever expanding customer base by providing just a little bit more than your clients expect.Here are eight ways to provide exceptional customer service: SAY, "THANK YOU"
Please understand that your customers do NOT deal with your business because it is just the same as other businesses in your industry. People, who deal with your business repeatedly, do so because your business is different in ways important to them. How your employees treat customers is one of the most important differentiators.
If your cashier, the last person a customer usually sees, is unfriendly, inattentive, slow, or poorly groomed, guess what impression your customers take away when they leave?
If your salespeople are pushy, unhelpful, incompetent or fail to treat prospects to a good experience in any other way, how many of those valuable potential customers will just ‘vote with their feet’ and go elsewhere to purchase?
If your service, delivery, or installation people are poorly dressed, ill mannered, messy, tardy, or incompetent, will people deal with you again no matter how great your other employees are?
If the employee who answers your telephone is unfriendly, unaccommodating, sounds bored, or gives the impression that the caller is an unwelcome interruption, will that person be likely to call again when they can clearly see your competitors’ ads in the Yellow Pages?
Most employees will perform in a satisfactory manner when the boss is observing them but how do they perform when they think no one is watching?
Here is a bit of business wisdom. You have to INSPECT that which you EXPECT!
The best way to apply this wisdom to customer service issues is to hire someone to ‘mystery shop’ your business. Also, you should let your employees know that mystery-shopping reports impact pay raises, bonuses, and even the continuation of employment.
Although great customer service should be the norm, an excellent mystery shop report could result in an immediate small bonus—a couple of theater tickets along with some recognition at your next staff meeting, for example. Behavior that is rewarded gets repeated.
On the other hand, an unsatisfactory mystery shop report must always result in strong corrective act
If you’re still dreaming about raising outside capital for your business before you have any paying customers, I’ve got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren’t interested in your business idea unless you can demonstrate that you’ve got customers who are actually willing to buy. Before you try raising outside capital, you should focus on building your Customer Capital.Customer capital is the value you create for your company and your idea by getting real customers to buy your product or service. Let’s take a look at why
If your cashier, the last person a customer usually sees, is unfriendly, inattentive, slow, or poorly groomed, guess what impression your customers take away when they leave?
If your salespeople are pushy, unhelpful, incompetent or fail to treat prospects to a good experience in any other way, how many of those valuable potential customers will just ‘vote with their feet’ and go elsewhere to purchase?
If your service, delivery, or installation people are poorly dressed, ill mannered, messy, tardy, or incompetent, will people deal with you again no matter how great your other employees are?
If the employee who answers your telephone is unfriendly, unaccommodating, sounds bored, or gives the impression that the caller is an unwelcome interruption, will that person be likely to call again when they can clearly see your competitors’ ads in the Yellow Pages?
Most employees will perform in a satisfactory manner when the boss is observing them but how do they perform when they think no one is watching?
Here is a bit of business wisdom. You have to INSPECT that which you EXPECT!
The best way to apply this wisdom to customer service issues is to hire someone to ‘mystery shop’ your business. Also, you should let your employees know that mystery-shopping reports impact pay raises, bonuses, and even the continuation of employment.
Although great customer service should be the norm, an excellent mystery shop report could result in an immediate small bonus—a couple of theater tickets along with some recognition at your next staff meeting, for example. Behavior that is rewarded gets repeated.
On the other hand, an unsatisfactory mystery shop report must always result in strong corrective ac
I've learned important lessons over my 15 year career as a cleaning and restoration business owner and one of the more important lessons is that trying to learn every little detail about every business function will DRIVE YOU CRAZY! Having said that it's still important to understand key concepts of your business and options, but trying to learn all the details of taxes, the legal system, business structure, etc. will most likely stunt your business growth or add many unnecessary years to becoming extremely successful.Your Advisory StaffAs stated above, there are
If your service, delivery, or installation people are poorly dressed, ill mannered, messy, tardy, or incompetent, will people deal with you again no matter how great your other employees are?
If the employee who answers your telephone is unfriendly, unaccommodating, sounds bored, or gives the impression that the caller is an unwelcome interruption, will that person be likely to call again when they can clearly see your competitors’ ads in the Yellow Pages?
Most employees will perform in a satisfactory manner when the boss is observing them but how do they perform when they think no one is watching?
Here is a bit of business wisdom. You have to INSPECT that which you EXPECT!
The best way to apply this wisdom to customer service issues is to hire someone to ‘mystery shop’ your business. Also, you should let your employees know that mystery-shopping reports impact pay raises, bonuses, and even the continuation of employment.
Although great customer service should be the norm, an excellent mystery shop report could result in an immediate small bonus—a couple of theater tickets along with some recognition at your next staff meeting, for example. Behavior that is rewarded gets repeated.
On the other hand, an unsatisfactory mystery shop report must always result in strong corrective ac
The Louisiana State Agency that oversees the collection and reporting of State income taxes deducted from payroll checks is:Dept. of Revenue P.O. Box 201 Baton Rouge, LA 70821-0201 (225) 219-0102 www.rev.state.la.us/Louisiana requires that you use Louisiana form "L-4 (R-1300), Employee's Withholding Exemption Certificate" instead of a Federal W-4 Form for Louisiana State Income Tax Withholding.Not all states allow salary reductions made under Section 125 cafeteria plans or 401(k) to be treated in the same manner as the IRS code allo
Most employees will perform in a satisfactory manner when the boss is observing them but how do they perform when they think no one is watching?
Here is a bit of business wisdom. You have to INSPECT that which you EXPECT!
The best way to apply this wisdom to customer service issues is to hire someone to ‘mystery shop’ your business. Also, you should let your employees know that mystery-shopping reports impact pay raises, bonuses, and even the continuation of employment.
Although great customer service should be the norm, an excellent mystery shop report could result in an immediate small bonus—a couple of theater tickets along with some recognition at your next staff meeting, for example. Behavior that is rewarded gets repeated.
On the other hand, an unsatisfactory mystery shop report must always result in strong corrective ac
For those who are looking for a career as a proofreader, it is important to have the right qualifications. It is important to remember that this is a proper job. It is not just an easy way to make some money from home. For those who are serious, it will require a lot of diligent work to get into the field. And, when they do, it will take time to build your freelance business to the stage where it is profitable. Nevertheless, here are some of the basic qualifications that you will need:1. You may find it more than valuable to have a proofreading training certification. Thi
Although great customer service should be the norm, an excellent mystery shop report could result in an immediate small bonus—a couple of theater tickets along with some recognition at your next staff meeting, for example. Behavior that is rewarded gets repeated.
On the other hand, an unsatisfactory mystery shop report must always result in strong corrective action: training, coaching, a formal reprimand, or if appropriate, even dismissal.
Your mystery shop questions must be tailored to your specific situation but following are some sample questions to get you started.
1. Was this employee appropriately dressed and well groomed?
2. Were you greeted within 30 seconds of your arrival?
3. Did this employee make eye contact and smile?
4. Did this employee ask about your needs and listen attentively when you were speaking?
5. Was this employee knowledgeable about the company’s products and services?
6. Was this employee helpful and accommodating?
7. Was this employee polite and respectful?
8. Did this employee thank you for (shopping, buying, etc)?
9. (If work is performed in the customer’s home or a delivery made) Did this employee show up on time? Did this employee leave things tidy and clean? Were you comfortable having this person in your home?
10. Overall, was your experience positive enough that you would enjoy coming back again?
11. Overall, was your experience positive enough that you would confidently recommend us to your family and friends?
12. What was it about the interaction with this employee that you liked most?
13. What was it about the interaction with this employee that you liked least?
14. What frustrations did you experience? (On hold for a long time, confusing voice mail, lack of parking, other facility deficiencies, employee chewed gum, too long a wait for an employee to help, etc)
15. Other than identified above, what suggestions do you, the mystery shopper, have to make us a better business with which to deal?
After each mystery shop, have a meeting to discuss the results. Get everyone involved creating ideas ab
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.diggitup.net/article/15684/diggitup-Great-Customer-Service-Do-You-Use-This-Essential-Tool.html">Great Customer Service: Do You Use This Essential Tool?</a>
BB link (for phorums):
[url=http://www.diggitup.net/article/15684/diggitup-Great-Customer-Service-Do-You-Use-This-Essential-Tool.html]Great Customer Service: Do You Use This Essential Tool?[/url]
Related Articles:
Web Marketing and Traditional Advertising are more Effective with Proper Branding
Bookmark it:
|