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Butterfly Management
Life, and change management, and people’s behaviors, are not linear. Excuse my language – I’m assuming the reader’s understanding of mathematics is similar to mine, which is that I just about get it, and I’m ready to go back to the textbooks if necessary. So don’t panic, bear with me. There is something about our education that assumes linear connections and the proportionality of cause and effect. After all, ideas such as ‘the punishment must fit the crime’ are deeply embedded in our culture. We praise measured responses and balanced reactions. ‘Proportional response’, for example, is a military term indicating the degree of force to use when attacked. The language of cause and effect is well-embedded into our education, too, so it’s no surprise that the idea of output being proportional to input seems eminently logical. ‘So much of this, will produce so much of that.’ ‘You increase this, you get more of that.’ There is a predominant, learned mental model within us. In mathematics

Take Charge of Your Personal Life for Professional Success
Have you ever tried to detach your professional life from your personal life? Then you know how difficult it is to accomplish. Despite your best attempts to keep the two separate, the quality and stability of your personal life often have a direct impact on the quality and success of your professional life. In fact, it is said that for many people, their professional lives tend to reflect their personal lives.It’s quite all right for your professional life to mirror your personal life if that life is secure and fulfilling. You should have a productive and rewarding professional life because you will be able to bring the positive characteristics present in your personal life to your work life as you direct your energy and attention to your job responsibilities. However, if you have a lot of negativity n your personal life, your career will suffer.If you are unable to keep the problems in your personal life from spilling over into your professional life, you may be p

Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated.

Yet, what you hear from your employees is, “Stupid customers! They just don’t understand how to use the product”?

As the owner, or manager, what has been your response? Has it been to back up your employees, or do you go find out what the customer is really saying?

WARNING: you’ve been given an indicator of what is going on in the organization. The customers aren’t getting what they thought they paid for, and the employees are actually blocking access to what the customer wants.

Let’s look at it from the customer’s view: You’ve just bought a new XYZ that is critical to your business operation. You get it back to the office, and can’t make it work as advertised. You call customer support, with hope that it is just something that can be quickly fixed. After waiting on the phone for 30-40 minutes you finally get a live person who immediately says, “Oh sure. Everyone makes that mistake. All you have to do is ……[stand on your left foot while pushing the button with the right index finger]. No problem. Thanks for calling…click.”

You didn’t even have the chance to tell him that you aren’t one of those everyday customers. You are actually quite knowledgeable and already tried that, but it didn’t work. So, since he didn’t listen, you’ve got to make that call again. Another 30-40 minutes waiting and finally get someone else whose immediate response is….[exactly the same as the last time] but you are trying to get him to listen before he cuts you off like the last guy. You f

Criminal Defense Attorney Average Salary - Does It Pay Well?
The profession of law is an age-old vocation that is considered to be among the noblest of occupations along with medicine and education. A lot of people aspire to be lawyers as they are seen to be upholders of the law, but also because it is also deemed as a very lucrative job. This is especially true particularly in a subspecialty of the profession which is criminal defense. Because of the emotional, psychological, and moral risks that a criminal defense attorney faces, they are believed to receive a higher than average salary.Criminal DefenseCriminal defense is basically a branch of law that deals with crimes, and it is the job of the criminal defense attorney to represent parties who are accused of crimes to prevent their conviction and avoid dreaded the dreaded punishments that are imposed by law on criminal acts. The job of the criminal defense attorney is a difficult one because in his hand the responsibility of handling sensitive matters. Defe

yees, or do you go find out what the customer is really saying?

5 Steps to Preventing Workplace Violence
According to the Bureau of Labor Statistics 95% of the 7.1 million U.S. employers reported at least one act of some type of workplace violence in 2006. These acts may include anything from assault, armed robbery to even homicide. With the recent bloodbath at Virginia Tech, where two professors died, and another homicide at Delphi in Michigan many managers and business owners wonder what they can do to reduce the chance of violence in their workplace.The reasons why a business owner or manager may desire to change their business strategy to protect their employees is many. These reasons range from the obvious to such as protecting human life to the not so obvious such as protecting your business assets. One fatal death that could have been prevented by an employer could bankrupt your company. Prevention is the biggest deterrent.1.) Take as much cash out of the process as possible: Robbery is one type of workplace violence. By regularly removing cash and depositing it in

er’s view: You’ve just bought a new XYZ that is critical to your business operation. You get it back to the office, and can’t make it work as advertised. You call customer support, with hope that it is just something that can be quickly fixed. After waiting on the phone for 30-40 minutes you finally get a live person who immediately says, “Oh sure. Everyone makes that mistake. All you have to do is ……[stand on your left foot while pushing the button with the right index finger]. No problem. Thanks for calling…click.”

Career as a Franchise Consultant
Does it make sense to become franchise consultant these days? Would this make a good career choice? Well franchising is a very rewarding field and good franchise business consultants are needed, as the failure rates for Franchising Companies is 75%.The franchisee failure rate is very low and especially low consider the start-from-scratch small business failure rates. Any time a consultant can reduce business failures in an Industry Sector that indeed is a wonderful thing, thus a career as a franchise consultant can be quite rewarding and worth of interest.There are some drawbacks to being a franchise consultant, as the industry is so highly and over regulated. Although this also means that franchising companies need some help in complying with all the rules. Nevertheless, many of the rules involve legal disclosures required by law and therefore the lawyers have a lock down on much of it.Unfortunately, most of the franchising lawyers do not understand franchising

mediately says, “Oh sure. Everyone makes that mistake. All you have to do is ……[stand on your left foot while pushing the button with the right index finger]. No problem. Thanks for calling…click.”

The Secrets to Interview Success
Many well qualified and extremely able candidates fail at job interviews simply because they are unaware of the conventions of the job interview and the expectations of the interviewer.Successful candidates, on the other hand, manage to impress prospective employers precisely because they know how to present themselves.Thus, they study the job advertisement; they analyse what is required in the way of skills qualifications and experience; they assess their own suitability for the job; and finally, they present themselves in a thoughtful and carefully prepared manner.Their written applications are comprehensive and business-like, containing all the relevant information presented neatly and concisely.They prepare themselves carefully for interview, anticipating likely questions and rehearsing their responses. They study the structure of the interview and devise a strategy to satisfy the interviewer's requirements. In short, they prepare themselves to succeed.<

dgeable and already tried that, but it didn’t work. So, since he didn’t listen, you’ve got to make that call again. Another 30-40 minutes waiting and finally get someone else whose immediate response is….[exactly the same as the last time] but you are trying to get him to listen before he cuts you off like the last guy. You finally get him to stop and listen, but his response is, “You’re using it wrong. It wasn’t meant to do that, at least that way. When you are using it THAT way you have to stand on the right foot while pushing the button with the left index finger. Geeeeee!!! …..click.”

And after you try it on the left foot it starts working, at least it does until the next day when it goes down again. In the meantime you and your business were off line for how long at how much cost?

What did it cost you to buy that product that was supposed to save you money?

And chances are that there will be another 20-30 calls for other similar issues. In the meantime it’s costing you tons of time and money while you are trying to fix THEIR product, and, in some cases, because your business is dependent upon having the product working, the entire business is down at enormous cost.

So, what’s the answer to this?

Although many customer service reps, managers, and business owners think this is a technical problem that can be fixed by fixing the technical issue, please listen carefully IT IS NOT just a technical issue. It is a management problem. It is up to management to fix the fact that the person directly in contact with the customer is more concerned in proving that the product really

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Association -- It connotes people working together to achieve a common goal. That goal could be anything from improving your education, finding a new job, getting more business, increasing your visibility or simply expanding your network of support resources.

The famous salesman and sales trainer Zig Ziglar used to point out to rookies that “It is not what you have got; it is what you use that makes a difference.” To achieve steps throughout your career - your first job, a promotion, a job or a career change – you must sell the primary product - YOU. Just as a successful sales person must know their product, you must know your qualifications and be able to communicate them clearly to employers in a resume, in a cover letter, and in interviews.

Successful companies know change is a necessity. The challenge is continually encouraging, creating, and implementing worthwhile changes to make a difference for the business. Helping your team learn to accept and even embrace change is similar to learning to ride a bicycle.

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