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Digg it UP - Dissatisfied or Rude Customers Can Be Satisfied Customers
A business plan is your most important tool when going after financing -- private and government -- says James Byrne, Director of the Small Business Consumer Centre.Byrne offers these tips to make your business plan stand out from the crowd.1. The process is as important as the plan itself. Do it yourself, and you'll come
Rubber compounding companies have been using batch inclusion plastic bags for years to increase productivity and assure batch to batch uniformity. However, these particular packaging bags, also known as low melt bags, can also be counted on to reduce product loss, decrease solid waste disposal costs and most importantly minimize worker
I saw that the customers who approached one ticket agent with a smile, sense of humor or other positive behaviors were walking away in a positive state. The agent looked and sounded kinder and more empathetic when helping those folks. The customers who approached another agent with a visibly sour attitude seemed to evoke a negative response from the agent, and they walked away looking angry.
Both sets of people had similar intentions - to get their problem resolved. But the people who approached the agent angrily got a much less satisfying response. Whatever their intention, the message they sent evoked a negative response. I decided to emulate the other group of people, the ones who approached the agent with a smile and a positive attitude. The result? I walked away with a newly scheduled flight and some upgrades as the airline's way of making amends.
This illustrates a principle of neurolinguistics -- The real meaning of a message is the response it triggers. Knowing this, you can control the experience your customers have when they come to you for service. They may choose to behave rudely, but don't let it trigger a negative response in you, the way it did with the ticket agent I observed. Remember that dissatisfied customers all have the same goal in communicating with you - to get their problem resolved. The ones who are trying to achieve that goal b
Promotional pens are advertising for your business and the best part about them is that they work for you for little cost. Promotional pens come in a wide variety of shapes, colors, types and sizes – there is certainly something to meet your needs and your budget. Promotional pens are an excellent addition to your advertising and promoti
I saw that the customers who approached one ticket agent with a smile, sense of humor or other positive behaviors were walking away in a positive state. The agent looked and sounded kinder and more empathetic when helping those folks. The customers who approached another agent with a visibly sour attitude seemed to evoke a negative response from the agent, and they walked away looking angry.
Both sets of people had similar intentions - to get their problem resolved. But the people who approached the agent angrily got a much less satisfying response. Whatever their intention, the message they sent evoked a negative response. I decided to emulate the other group of people, the ones who approached the agent with a smile and a positive attitude. The result? I walked away with a newly scheduled flight and some upgrades as the airline's way of making amends.
This illustrates a principle of neurolinguistics -- The real meaning of a message is the response it triggers. Knowing this, you can control the experience your customers have when they come to you for service. They may choose to behave rudely, but don't let it trigger a negative response in you, the way it did with the ticket agent I observed. Remember that dissatisfied customers all have the same goal in communicating with you - to get their problem resolved. The ones who are trying to achieve that goal b
In my opinion or what I think I have learned about what causes cattle to have horns, scurs, or to be polled? This opinion has been formed through much research and many years of cattle breeding.The polled or hornless condition is dominant over the horned condition in cattle. The scurred condition is the result of incomplete domina
Both sets of people had similar intentions - to get their problem resolved. But the people who approached the agent angrily got a much less satisfying response. Whatever their intention, the message they sent evoked a negative response. I decided to emulate the other group of people, the ones who approached the agent with a smile and a positive attitude. The result? I walked away with a newly scheduled flight and some upgrades as the airline's way of making amends.
This illustrates a principle of neurolinguistics -- The real meaning of a message is the response it triggers. Knowing this, you can control the experience your customers have when they come to you for service. They may choose to behave rudely, but don't let it trigger a negative response in you, the way it did with the ticket agent I observed. Remember that dissatisfied customers all have the same goal in communicating with you - to get their problem resolved. The ones who are trying to achieve that goal b
Are you prepared for your next job interview? Do you know the secrets of pulling off a flawless interview and getting the job of your dreams? Use these five easy steps to prepare yourself and leave the best impression possible with the hiring manager.1. Be Early - The worst thing you can do is show up to an interview late. What
This illustrates a principle of neurolinguistics -- The real meaning of a message is the response it triggers. Knowing this, you can control the experience your customers have when they come to you for service. They may choose to behave rudely, but don't let it trigger a negative response in you, the way it did with the ticket agent I observed. Remember that dissatisfied customers all have the same goal in communicating with you - to get their problem resolved. The ones who are trying to achieve that goal b
On Italy’s Ligurian Coast sit a string of five colorful small fishing villages: Riomaggiore, Manarola, Corniglia, Vernazza and Monterosso – wedged between the larger and better known coastal cities of Genoa and La Spezia. Accessible only to the outside world in 1890 by train and in the 1960’s by road, these villages have been in operatio
This is worth repeating: no matter how customers approach you about their need or problem they all want the same thing: to achieve customer satisfaction. Don't take their negative behavior personally, because they're not being rude for rudeness' sake. As a person who works with customers, your behavior should be guided by a belief that you can leave the customer in a better state than when they approached you. You can do that by using a positive, upbeat manner and language to evoke a positive response in your customers.
Copyright© Patricia Weber, http://www.prostrategies.com
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