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Digg it UP - The 3 R's of Customer Service
The big news on Wall Street last year was the initial public offering of Internet search engine Google. If you were a visitor from another planet, you might be asking yourself, What big, sophisticated, high-technology company is behind the success of Google? Could it be IBM, Microsoft, Intel, Apple, Oracle, SAP, Hewlett-Packard, Cisco, Dell, Xerox, Sun Microsystems, Philips or Siemens? Of course not. The brains behind Google are two Stanford students, Larry Page and Sergey Brin, who launched the Web site in 1998. Some six years later, the two founders are wort
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of
The following article is an excerpt from the free online course "Using Finance & Accounting in Your Small Business".When you learn something new like accounting concepts and terms, it helps to create links between what you know and what you are trying to learn. In some ways, it is like learning a second language and decoding the new word is part of the learning process. For example, trying to translate the Spanish word necesario you might brainstorm with necessary - and you would be right. How about blanco? Blanco is like blank which is like white.
Respect the customer! Just about as plain as the nose on your face Right? Wrong!
How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. No amount of advertising or even freebies, can make up for this faux pas. Remember it takes a customer 10 times of seeing your advertisement for it to become real to them. One customer has the power to tell 50 people how awful you are. That is a lot of damage control. That means that 50 people need to see your ad 10 times- that is 500 times each x 50 – are you reeling yet??? That translates into a lot of dough!!! Wouldn’t it be easier to be pay attention and be nice the first time around???
Customers- they are your business- You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand- develop trust – and it won’t matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of b
Telephone interviews don’t just happen; they are the result of action you have taken. For example, when you are networking and the company representative becomes interested in your skills; when a company representative calls you in response to a r?sum? you have sent; or when you have previously set up the telephone meeting. Your goal is to achieve a face-to-face meeting at the end of the call.1. BE PREPARED! Keep your r?sum?, files, paper, and pen within easy reach of the telephone.2. SMILE WHEN YOU ANSWER THE TELEPHONE and thank the person for c
How many times have you been greeted in a less than courteous manner or worse yet- not at all!! Never lose the opportunity to make a great first impression- very rarely do you have a second chance to undo the damage done by that first encounter. No amount of advertising or even freebies, can make up for this faux pas. Remember it takes a customer 10 times of seeing your advertisement for it to become real to them. One customer has the power to tell 50 people how awful you are. That is a lot of damage control. That means that 50 people need to see your ad 10 times- that is 500 times each x 50 – are you reeling yet??? That translates into a lot of dough!!! Wouldn’t it be easier to be pay attention and be nice the first time around???
Customers- they are your business- You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand- develop trust – and it won’t matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of
Every job seeker wants to gain as much exposure to job openings as possible, so by “snail mail” or email, off go r?sum?s to recruiters, job ads, company web pages, or the companies themselves in the hope that someone will review them.Ah, but unfortunately, in terms of initial screening, that “someone” has been increasingly replaced by an “it”: the Applicant Tracking System (ATS).You see, thanks mostly to the Internet, companies and recruiters today are being increasingly inundated by r?sum?s sent to them literally at the touch of a button.
Customers- they are your business- You need them- they don’t need you. They are your most valuable commodity and it doesn’t take a lot for them to be disloyal- on the other hand- develop trust – and it won’t matter how much your product costs- they will still purchase Kraft over a no name. Why? Because they have been valued as a customer. Treat customers as you would like to be treated.
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of
With the advent of new technology especially the internet, we thought that it would be the dooms day for books. But it’s not. In fact more and more people are motivated to read more. And through the internet, making books and selling them has fueled offline readership.You see books play a vital role in fueling literacy in the society. Books are the source of information of people. Because of this there’s a growing demand for more books to be published. And this results in the need for more practical solutions on how to publish books that stimulates read
7 unhealthy attitudes of Disrespect
•Unprofessional greetings
•Staff who do not know company mission statement
•Staff who do not know the product
•Staff who do not understand that the customer is the only reason they are getting a paycheck this week
•Management who don’t listen to staff on how to “fix” customer service
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of
How much really can you say about working from home. I mean, the home based business model has been around for decades and has created more self made millionaires in the last decade than any other single industry. What is there to know about those who work from home and why they do it and what their mentality is? Those who work at home really enjoy a lifestyle that maybe 3% of most people enjoy. There is a huge gap between the conventional way of earning a living and the work from home way of creating a life.The industry of Network Marketing is huge and
•Giving the front line staff the authority to “fix “ a customer problem on the spot
•Respect a customers time
Responsibility
•Company should be responsible for their product- all the parts and pieces should be there, and the product does what it says it does
•When you take responsibility for something you take back your power. If something is wrong with your service- admit it to the customer instead of blaming others
•The customer is always right. Don’t challenge them, remember what it took to bring them in the door- and how much it will cost you in reputation if they leave unhappy.
•Make sure your staff are creative and have the ability to make decisions on behalf of your organization so they have the power to make the customer happy. This may be as simple as being able to throw in a pen or better yet, take off the tax…
Refund-
•Nothing is worse than purchasing something that is not working and finding out that you have to have a credit note.
•IF this is your policy- make sure the customer KNOWS this before buying.
•Personally, I believe that a refund is more respectful to your client. You may not have another product that they WANT or NEED. To make them buy something they DON’T want just because you have their money- leaves a bad taste in their mouth and they will think twice before shopping at your establishment again.
•Be cheerful when you take returns…A consumer that can shop and safely know that you guarantee what you sell will be a return customer. They know that they can shop with confidence- if they make a mistake – you will help fix it by taking back the merchandise- this is very powerful and it is why people shop at large department stores - because they KNOW if it is not right it can be returned.
•Have your staff offer to help them find something that is more suitable. People don’t always know what you have to offer .Knowledgeable staff are your greatest asset and if they are able to match your products or services to the customer needs, you have created a customer for life!
These are customer service solutions that will affect your bottom line. Implement these ideas and you will see a shift begin. Your staff will have pride because they will be more knowledgeable as well as have the ability to HELP The customer will be happy knowing that you ar
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