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Digg it UP - Cisco TAC: An Introduction To The Cisco Technical Assistance Center
[Disclosure: I went into EzineArticles.com very innocently. I knew that I had 10 free submissions, and my personal time was very limited. Therefore, my goal was to submit as many articles as possible at one time. When I had nine
Document changes made before the issue arose.
Document changes made to configs AFTER the trouble occurred.
Document ping and traceroute results.
Make sure the log is large enough to keep errors and console messages that are resulting from the issue.
Depending on the technology, test everything you can before calling tech support. For Frame Relay, for instance, check everything between y
The final part of pretty much every strategic planning process is to identify and prioritize a set of goals that will move the organization forward in a specific timeframe to a desired future. While it is easy to define financial, sales and marketing goals, it is a bit harder to define non
If you're used to "tech support" where calls are prioritized by the order in which they come in, the TAC will open your eyes! Cisco's TAC uses four priority levels to determine which cases should be handled first:
Priority 1: The network is down, no workaround available, and business processes are at a critical stage.
Priority 2: The network is badly degraded, business processes are impacted, and no workaround is possible.
Priority 3: Network is degraded, but business processes are working for the most part.
Priority 4: Basic support call for installation or configuration, or information on Cisco products.
Once you open a case with the TAC, you can check the status of your cases online with the Cisco TAC Case Query tool. This is an interactive tool which allows you to update the status of the case from your end without placing additional phone calls to TAC. It's also a faster way to let your TAC engineer know how your cases are proceeding.
Gather all the information you can BEFORE you call tech support. Don't just pick up the phone without investigating the issue.
This goes double for opening TAC calls. Some good practices to follow before calling TAC:
Document changes made before the issue arose.
Document changes made to configs AFTER the trouble occurred.
Document ping and traceroute results.
Make sure the log is large enough to keep errors and console messages that are resulting from the issue.
Depending on the technology, test everything you can before calling tech support. For Frame Relay, for instance, check everything between yo
Unwanted interest has come from sources including industry regulator, the Competition Commission (CC), following an Office of Fair Trading (OFT) investigation which was in turn sparked by a super-complaint lodged by the National Consumer Council (NCC).Doorstep loans offer small shor
If you're used to "tech support" where calls are prioritized by the order in which they come in, the TAC will open your eyes! Cisco's TAC uses four priority levels to determine which cases should be handled first:
Priority 1: The network is down, no workaround available, and business processes are at a critical stage.
Priority 2: The network is badly degraded, business processes are impacted, and no workaround is possible.
Priority 3: Network is degraded, but business processes are working for the most part.
Priority 4: Basic support call for installation or configuration, or information on Cisco products.
Once you open a case with the TAC, you can check the status of your cases online with the Cisco TAC Case Query tool. This is an interactive tool which allows you to update the status of the case from your end without placing additional phone calls to TAC. It's also a faster way to let your TAC engineer know how your cases are proceeding.
Gather all the information you can BEFORE you call tech support. Don't just pick up the phone without investigating the issue.
This goes double for opening TAC calls. Some good practices to follow before calling TAC:
Document changes made before the issue arose.
Document changes made to configs AFTER the trouble occurred.
Document ping and traceroute results.
Make sure the log is large enough to keep errors and console messages that are resulting from the issue.
Depending on the technology, test everything you can before calling tech support. For Frame Relay, for instance, check everything between y
The past 10 or 15 years have seen talk radio explode across the dial. Most talk radio programs have a particular political bent, but others are focused on real estate, money management, family law, and - the most entertaining - dental advice. But all of them have one thing in common. One t
Priority 3: Network is degraded, but business processes are working for the most part.
Priority 4: Basic support call for installation or configuration, or information on Cisco products.
Once you open a case with the TAC, you can check the status of your cases online with the Cisco TAC Case Query tool. This is an interactive tool which allows you to update the status of the case from your end without placing additional phone calls to TAC. It's also a faster way to let your TAC engineer know how your cases are proceeding.
Gather all the information you can BEFORE you call tech support. Don't just pick up the phone without investigating the issue.
This goes double for opening TAC calls. Some good practices to follow before calling TAC:
Document changes made before the issue arose.
Document changes made to configs AFTER the trouble occurred.
Document ping and traceroute results.
Make sure the log is large enough to keep errors and console messages that are resulting from the issue.
Depending on the technology, test everything you can before calling tech support. For Frame Relay, for instance, check everything between y
Having formed your Commercial Cleaning Services Company one of the most difficult aspects of running it that you will encounter immediately is in getting your quotes correct. Correct from the point of view of the cleaning company in covering all its costs in doing the clean and making a re
Gather all the information you can BEFORE you call tech support. Don't just pick up the phone without investigating the issue.
This goes double for opening TAC calls. Some good practices to follow before calling TAC:
Document changes made before the issue arose.
Document changes made to configs AFTER the trouble occurred.
Document ping and traceroute results.
Make sure the log is large enough to keep errors and console messages that are resulting from the issue.
Depending on the technology, test everything you can before calling tech support. For Frame Relay, for instance, check everything between y
In previous articles, we’ve discussed buying preforeclosures, which means buying the property after the foreclosure process has begun but before it’s completed. If you are unable to prevent the foreclosure, the property will go to auction, which is another buying opportunity. If you are un
Document changes made before the issue arose.
Document changes made to configs AFTER the trouble occurred.
Document ping and traceroute results.
Make sure the log is large enough to keep errors and console messages that are resulting from the issue.
Depending on the technology, test everything you can before calling tech support. For Frame Relay, for instance, check everything between your site and the DCE closest to the site. (Trust me, that's the first thing they're going to ask you to do.) For ISDN, check the configurations carefully, and again check everything between your site and the provider.
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<a href="http://www.diggitup.net/article/170981/diggitup-Cisco-TAC-An-Introduction-To-The-Cisco-Technical-Assistance-Center.html">Cisco TAC: An Introduction To The Cisco Technical Assistance Center</a>
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[url=http://www.diggitup.net/article/170981/diggitup-Cisco-TAC-An-Introduction-To-The-Cisco-Technical-Assistance-Center.html]Cisco TAC: An Introduction To The Cisco Technical Assistance Center[/url]
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