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    Russ Dalbey - Eight Tips for Building a Successful Cash Flow Business
    The note business is truly an amazing market.As with any business, there is a learning curve involved with consistently making the largest profits possible with the smallest amount of effort. So, to ensure that you close the most deals possible, follow these eight simple guidelines:Tip #1: Build relationships, not one-time deals.Regardless of whether you are a full-time note broker or just working with notes part-time, conduct business to ensure that every transaction ends on a positive note. While it is true that there are billions of dollars in cash flow notes in North America, the actual network of finders, brokers and investors who work in the secondary finance market is fairly well-connected and t
    Enron or not, and I believe that he did, his company screwed over a ton of people, and as the head of the corporation the blame must fall on his shoulders. His rise from very poor beginnings in my home state, graduating from my alma mater, and eventually becoming the head of a major energy company are certainly commendable and impressive. The downfall of that fraudulent and crooked company, however, was criminal, and Lay deserved everything that he got. It’s a damn shame that he’s dead, because seeing him led away to prison might have given those that were burned by his sham of a company some peace.”

    Comment #2, obviously written by someone

    What Are Your Marketing Decisions Based On?
    We all like to think we base our decisions on hard facts, but that’s not always the case. Business leaders will talk about doing their due diligence prior to making a decision; but in reality, when it comes down to it, what really pushes us to select one thing over another is our feelings.While instinct and intuition do play a role in business (stories abound of business people who refused to pay attention to the facts and created a success out of what should have been a disaster), 9 times out of 10, cold hard facts and reality cannot and should not be ignored.This new mini-series of BrandReturn™ (our newsletter’s new name) will introduce the basic concepts of business and market research, share some methods
    There has been much written about the life and death of Ken Lay since he passed away earlier this week. I have long made it a point not to sit in judgment of others as it is very difficult to properly connect the dots from afar. It is my belief that there are indeed at least two sides to every story and that what often times appears in the media as hard news can actually be editorial commentary that may or may not portray the reality of a given situation. Furthermore, just knowing someone who knows someone will rarely even provide you with accurate information relating to the actual events of a situation especially one veiled in controversy.

    Regardless of how you feel about Mr. Lay I was truly disheartened at many of the things that I read relating to the death. He was after all more than a businessman…he was a human being who was a husband, father, grandfather, church member and was active in his community. I always find it tragic when people’s lives are reduced to gossip and innuendo. Humans are imperfect creatures and I have yet to come across any business leader who can’t rattle off several decisions that they wish they hadn’t made. It just so happens that some mistakes are more public than others and for most people it is much easier to point the finger at those who have been in the spotlight rather than to deal with their own private indiscretions.

    OK, I’ll step down from my soap box now and provide you with the perspective of others. I’ve read several different pieces written about Mr. Lay over the past few days, but I believe the following three individuals cover the topic at hand from every angle. While the comments below specifically address the life of Ken Lay, I would encourage you to take a step back and read the following commentary with the bigger picture in mind…As you read the following comments think about your perspective on people as well as about how you choose to view life in general:

    Comment #1, obviously written by a critic of Mr. Lay:

    “Lay had recently been convicted of a plethora of felonies, and was staring at the realization that he would most likely be spending the rest of his life in jail. Obviously, this news makes that scenario moot, and I’m sure that there are numerous lawyers, jurors, and reporters who feel like they just wasted a good chunk of their lives during the recent trials. The mainstream media seems to be flirting with turning Kenny-Boy into a martyr, almost portraying him as the victim of a stressful trial and prosecution. I believe this to be total crap. Whether Lay knew about every single corrupt practice at Enron or not, and I believe that he did, his company screwed over a ton of people, and as the head of the corporation the blame must fall on his shoulders. His rise from very poor beginnings in my home state, graduating from my alma mater, and eventually becoming the head of a major energy company are certainly commendable and impressive. The downfall of that fraudulent and crooked company, however, was criminal, and Lay deserved everything that he got. It’s a damn shame that he’s dead, because seeing him led away to prison might have given those that were burned by his sham of a company some peace.”

    Comment #2, obviously written by someone w

    Change Management and Decreases in Innovative Spirit
    Any time there is a change in management at the corporate level it can cause a conflict with productivity, efficiency and innovation. For those companies that rely on innovative spirit to propel their profits such decreases can spell disaster for the department or division. Consider if you will a project manager who is rapidly reassigned to another division or another important project.The project team may not gel as well with the new brand new manager and that means the efficiency in productivity in the project flies out the window. Worse off, often we see a decrease in the innovative spirit and that can cause a disaster and even cause the project to fail. All too often we find that project managers in large corp
    Regardless of how you feel about Mr. Lay I was truly disheartened at many of the things that I read relating to the death. He was after all more than a businessman…he was a human being who was a husband, father, grandfather, church member and was active in his community. I always find it tragic when people’s lives are reduced to gossip and innuendo. Humans are imperfect creatures and I have yet to come across any business leader who can’t rattle off several decisions that they wish they hadn’t made. It just so happens that some mistakes are more public than others and for most people it is much easier to point the finger at those who have been in the spotlight rather than to deal with their own private indiscretions.

    OK, I’ll step down from my soap box now and provide you with the perspective of others. I’ve read several different pieces written about Mr. Lay over the past few days, but I believe the following three individuals cover the topic at hand from every angle. While the comments below specifically address the life of Ken Lay, I would encourage you to take a step back and read the following commentary with the bigger picture in mind…As you read the following comments think about your perspective on people as well as about how you choose to view life in general:

    Comment #1, obviously written by a critic of Mr. Lay:

    “Lay had recently been convicted of a plethora of felonies, and was staring at the realization that he would most likely be spending the rest of his life in jail. Obviously, this news makes that scenario moot, and I’m sure that there are numerous lawyers, jurors, and reporters who feel like they just wasted a good chunk of their lives during the recent trials. The mainstream media seems to be flirting with turning Kenny-Boy into a martyr, almost portraying him as the victim of a stressful trial and prosecution. I believe this to be total crap. Whether Lay knew about every single corrupt practice at Enron or not, and I believe that he did, his company screwed over a ton of people, and as the head of the corporation the blame must fall on his shoulders. His rise from very poor beginnings in my home state, graduating from my alma mater, and eventually becoming the head of a major energy company are certainly commendable and impressive. The downfall of that fraudulent and crooked company, however, was criminal, and Lay deserved everything that he got. It’s a damn shame that he’s dead, because seeing him led away to prison might have given those that were burned by his sham of a company some peace.”

    Comment #2, obviously written by someone

    The Bottom Line: Credit Card Processing Capability Depends on Credit
    When you apply for credit card processing capability for your website, there are a multitude of factors that underwriters take into consideration when deciding whether or not to accept your application. These factors include:* The type of business you own * How long you have owned your business * Trends in your business earnings * Trends in your industry * Your collateral: machinery, equipment, property * Your personal credit reportWhen a merchant's credit card processing application is evaluated, their personal credit rating is assessed and significantly affects the outcome of the decision. A poor credit rating may preclude an application from being accepted. But what does your
    he spotlight rather than to deal with their own private indiscretions.

    OK, I’ll step down from my soap box now and provide you with the perspective of others. I’ve read several different pieces written about Mr. Lay over the past few days, but I believe the following three individuals cover the topic at hand from every angle. While the comments below specifically address the life of Ken Lay, I would encourage you to take a step back and read the following commentary with the bigger picture in mind…As you read the following comments think about your perspective on people as well as about how you choose to view life in general:

    Comment #1, obviously written by a critic of Mr. Lay:

    “Lay had recently been convicted of a plethora of felonies, and was staring at the realization that he would most likely be spending the rest of his life in jail. Obviously, this news makes that scenario moot, and I’m sure that there are numerous lawyers, jurors, and reporters who feel like they just wasted a good chunk of their lives during the recent trials. The mainstream media seems to be flirting with turning Kenny-Boy into a martyr, almost portraying him as the victim of a stressful trial and prosecution. I believe this to be total crap. Whether Lay knew about every single corrupt practice at Enron or not, and I believe that he did, his company screwed over a ton of people, and as the head of the corporation the blame must fall on his shoulders. His rise from very poor beginnings in my home state, graduating from my alma mater, and eventually becoming the head of a major energy company are certainly commendable and impressive. The downfall of that fraudulent and crooked company, however, was criminal, and Lay deserved everything that he got. It’s a damn shame that he’s dead, because seeing him led away to prison might have given those that were burned by his sham of a company some peace.”

    Comment #2, obviously written by someone

    Sorry, No Customer Service After 4:00 P.M.
    A few months ago, I wrote about ingenious styles of customer service that every business should know about, mostly because their employees were inflicting them on their customers.For instance, I warned about "in your face customer service" and "run for cover customer service", two equally effective opposites...like pouring too much sugar on your Cheerios one day, and pouring too much cayenne pepper on them the next.I also warned about "do-it-yourself-extortion", "consistent filibuster customer service", "Invisible Man customer service", "present-at-attendance customer service", "customer service on steroids", and "satirical customer service".You will have to read about these clever anti-sales pitches a
    , obviously written by a critic of Mr. Lay:

    “Lay had recently been convicted of a plethora of felonies, and was staring at the realization that he would most likely be spending the rest of his life in jail. Obviously, this news makes that scenario moot, and I’m sure that there are numerous lawyers, jurors, and reporters who feel like they just wasted a good chunk of their lives during the recent trials. The mainstream media seems to be flirting with turning Kenny-Boy into a martyr, almost portraying him as the victim of a stressful trial and prosecution. I believe this to be total crap. Whether Lay knew about every single corrupt practice at Enron or not, and I believe that he did, his company screwed over a ton of people, and as the head of the corporation the blame must fall on his shoulders. His rise from very poor beginnings in my home state, graduating from my alma mater, and eventually becoming the head of a major energy company are certainly commendable and impressive. The downfall of that fraudulent and crooked company, however, was criminal, and Lay deserved everything that he got. It’s a damn shame that he’s dead, because seeing him led away to prison might have given those that were burned by his sham of a company some peace.”

    Comment #2, obviously written by someone

    The Customer Is the One Who Matters
    Excellent customer service exceeds customer needs (real or perceived) in a consistent and dependable manner.Note the phrase “real or perceived.” This is very important in understanding excellent customer service. It is not your perception of how good the service is that counts. It is the customer’s perception that matters!These perceptions include how customers react to your attitude, your concern for their problems, and the way you handle their questions or service requirements.When you provide service over the telephone, you may speak with the same customer many times. Even though you have never met this person face-to-face, you probably have an idea of what he or she is like. You may
    Enron or not, and I believe that he did, his company screwed over a ton of people, and as the head of the corporation the blame must fall on his shoulders. His rise from very poor beginnings in my home state, graduating from my alma mater, and eventually becoming the head of a major energy company are certainly commendable and impressive. The downfall of that fraudulent and crooked company, however, was criminal, and Lay deserved everything that he got. It’s a damn shame that he’s dead, because seeing him led away to prison might have given those that were burned by his sham of a company some peace.”

    Comment #2, obviously written by someone who knew and respected Mr. Lay that provides the flip side of opinion #1 above:

    “Ken Lay was a deacon at FMC Houston. There he chose to serve the homeless communion each Sunday. There he befriended the poor. There he gave money for food, clothing, and shelter. His gifts were with his heart. People who knew this gentle man would not recognize him by the media’s descriptions. Ken returned to Enron to save the company from problems. He did not know Andy Fastow, the CFO was lying to investors with creative accounting. Why would he come back to a company he founded…and take up and put on the mantle of a conspiracy that outdated him? Ken had a margin call….an order from the bank to sell his Enron stock, because of declining capital value. That is why he sold the stock. Ken believed in the company, believed what Fastow was telling him.

    Please go to Ken Lay info.com and read the court transcripts, and view the meetings in which he is accused of touting Enron stock to investors. In those meetings he is straightforward, honest, and tells the accounting dept. “Vanilla is just fine…”…meaning…as I come back to lead, we need no creative accounting. Please don’t take your view of Ken from newspaper reports and a jury that did not understand finance.”

    Comment #3, this opinion taken from the New York Times and falls somewhere between comments 1 & 2 above:

    “Mr. Lay was fairly convicted of his crimes, but he was also a father and grandfather, whose family mourns his passing. He was headed for the penitentiary, but that did not have to be the end for him. He would have had an opportunity to use his personal skills to help other prisoners. And at 64 years, he might have had another shot at that third act after all. Michael Milken has devoted much of his resources to medical research since serving his sentence. What Ken Lay might have done we will never know. Chances are it would have been interesting.”

    Wrongdoing is certainly wrongdoing and good intentions don’t justify deviant behavior. That being said, experience tells me that there is probably some truth in all of the above statements, but the bigger issue is not how we feel about Mr. Lay, but how we treat other individuals in general…during both the best of times and in worst of times. Don’t allow yourself to be a fair weather friend or a gossip…Rather understand that most of us are not privy to the inner thoughts of others and their motivations. We need to keep in mind that all people make mistakes and that mistakes don’t necessarily make you evil they just make you human.

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