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Digg it UP - Is It Just Me, or are People Getting Ruder?
Stationery Stores are those establishments and concerns which are primarily engaged in retailing stationery items for personal or commercial use. In a typical Stationery Store one would find all types of paper products, like writing pads, envelopes, diaries, calendars, planners, maps, charts, postcards, scrapbooks, notebooks, folders, cards and more. Besides this, they also stock other stationery items like pens, pencils, erasers, calculators, staples and staplers, crayons, colors and markers, adhesives, tapes, math sets, craft and office scissors, chalks, bookmarks, stamps and stamp pads, glue sticks, paper clips and more. With the advent of computers, the stationery shops also stock computer related accessories like printer cartridges, floppy disks, CDs,
5. Call when you’re going to be late
6. Return emails (unless it’s spam)
7. Welcome people into your home… do your best to make them feel comfortable and important
8. Clean up after yourself
9. Value other people’s privacy
10. Honor your parents
11. Respect elders
12. Chew gum quietly
13. Say “excuse me” when you burp
14. Open doors for others
15. Allow someone with only two items to move ahead of you in the grocery line
16. Respect other cultures, religions, ethnicities and the like.
17. Don’t push in front of someone… even if you’re in a car
18. Share your things
19. Don’t act like a pig… even if it’s at an All-You-Can-Eat buffet
20. Don’t brag
21. Never litter
Are these rules a thing of the past? Pass? in today’s fast-paced culture? Old fashioned? Silly? Or am I just imagining things?
But if I’m not… why? Are we overloaded, overbooked and over committed? Has it become too easy to make excuses? Have we been forced into a “every-man-for-himself” mindset? Did our parents and teachers fail us?
Or is it that we just don’t care because they’re not important
Customer Service is the big topic of discussion wherever you go!! It’s all about customer service and how you are treated in the business world.When you work in the customer service field for so many years you learn and you expect to be treated in a certain way and you expect to get superior service, which is not always the case. In your day to day duties you will deal with nice people and you will, unfortunately, deal with a lot of irate people as well. You must be a good listener and be very patient to be able to survive. You need to think that you would like to be treated in the same way you treat others.I currently work for an Insurance company and deal with irate clients on a daily basis. You can’t take it personally when they are upset ab
The question, however, continued to reside nervously on the tip of my tongue, eager to fly out (particularly just after leaving my apparently mute colleague a fourth voice mail message). But it wasn’t until I read Keith Ferrazzi’s masterful book, “Never Eat Alone” that I summoned the courage to thunderously and openly inquire, “Are people, particularly those in business, much ruder than they use to be?”
And… “Have we become so numb to it that we actually expect - and worst yet, accept it as normal and okay?”
I think yes. I hope I’m wrong.
Let me, however, step back a bit… Why did Ferrazzi’s book serve as my catalyst?
The short answer is that it’s just plain good. It is a brilliantly written book – simple without being simplistic – in the same league as Dale Carnegie’s classic “How to Win Friends and Influence People.” And in an age when everyone seems to be a marketing, internet or personal motivation coach it’s refreshing to read something so balanced and genuinely inspired. Most importantly, however, Ferrazzi reminds us that we’re not in this alone - people make business happen!
He reiterates what some of us already know. We’re all better off – emotionally, financially, and physically – when we take the time to build thoughtful, intimate (not in the “biblical” sense :>) and sincere relationships with others. Ferrazzi says that while our personal styles and levels of openness should be adjusted as appropriate, making strong human connections is essential to our well being. I couldn’t agree more! This is, after all, what it’s all about – and long overdue advice. Thanks, Keith!
But then it occurred to me. How can you develop relationships with people when they don’t call, email, or show up – even when they’ve promised to do so?!
And I’m not referring about those little, unintentional slip-ups that happen to all of us occasionally - like when you’ve forgotten your Aunt Hilda’s birthday; or waited until the last minute to send in your wedding RSVP; or failed to send a thank-you note.
No, what I’m talking about is far more baffling and egregious. I’m referring to the friends who call you one day before your big dinner party and reiterate how much they’re looking forward to seeing you - and then don’t show up – no explanation, no call, no nothing.
Or how about that real estate agent who promises to get back to you with a price no later than 2 pm, and you never hear from them again?
And what about that old friend or colleague who can’t wait to have lunch with you next Thursday and then doesn’t return your confirmation calls or emails?
Then there’s my favorite… you’ve killed yourself to help someone get something “urgent” done (usually a boss or co-worker) and even managed to save the day… You email “the document” before the deadline, sure that the recipient will be relieved and grateful. But you never find out. No “thank you”. No “way to go”. No nothing.
Or is it just me? Maybe so…
I was raised in a home where we were taught to treat everyone with the same amount of respect and kindness. Period. Behavior that didn’t measure up to this standard was not tolerated. We learned that the true measure of someone’s character rested in their commitment to do the right thing - even when they didn’t have to.
For example, whenever I leave a hotel room, I wipe off the counters; gather my towels together in one convenient spot; turn off the television, lights and air conditioning; return the iron to the closet; and make sure that all my scraps of paper are where they belong – in the trash can.
Why? Because it’s just the right thing to do (and my mother would probably rise up out of her grave and kick my butt if I didn’t :>). Yes, hotels employ a cleaning staff who “are paid” to clean up after me, but why should they? It’s my mess. I was responsible for making it, so I am responsible for cleaning it up – even if I don’t have to.
I have adopted my parents’ code and although I sometimes fail, I continually strive to measure up to those standards.
But what does this look like in the “real world”? It means you…
1. Return calls… even if it’s only to say “no”
2. Honor your commitments… if you tell someone you’re going to do something, you do it. If you absolutely cannot, you let them know beforehand.
3. When you’re asked to RSVP, you do so
4. Say “thank you” and “please”… to strangers, friends, family members, waiters and waitresses, taxi drivers, colleagues, children, teenagers… everyone.
5. Call when you’re going to be late
6. Return emails (unless it’s spam)
7. Welcome people into your home… do your best to make them feel comfortable and important
8. Clean up after yourself
9. Value other people’s privacy
10. Honor your parents
11. Respect elders
12. Chew gum quietly
13. Say “excuse me” when you burp
14. Open doors for others
15. Allow someone with only two items to move ahead of you in the grocery line
16. Respect other cultures, religions, ethnicities and the like.
17. Don’t push in front of someone… even if you’re in a car
18. Share your things
19. Don’t act like a pig… even if it’s at an All-You-Can-Eat buffet
20. Don’t brag
21. Never litter
Are these rules a thing of the past? Pass? in today’s fast-paced culture? Old fashioned? Silly? Or am I just imagining things?
But if I’m not… why? Are we overloaded, overbooked and over committed? Has it become too easy to make excuses? Have we been forced into a “every-man-for-himself” mindset? Did our parents and teachers fail us?
Or is it that we just don’t care because they’re not important.
Recent surveys suggest that, given the chance, about four out of 10 people would change career tomorrow and a further two might. The most popular reason given would be to earn more. But others want a new challenge, to do something more fulfilling, or to have a better quality of life. If you are one of these who might, what’s stopping you?Simply stated there are only two things stopping you from making the successful career change you dream of - belief and action. Or in my terms: PMA + SMA = Career Change SuccessBut everyone goes on about PMA - Positive Mental Attitude, don’t they? What does it mean?To some extent we all have some influence over the things that happen to us. I don’t mean to say that we can make everything
He reiterates what some of us already know. We’re all better off – emotionally, financially, and physically – when we take the time to build thoughtful, intimate (not in the “biblical” sense :>) and sincere relationships with others. Ferrazzi says that while our personal styles and levels of openness should be adjusted as appropriate, making strong human connections is essential to our well being. I couldn’t agree more! This is, after all, what it’s all about – and long overdue advice. Thanks, Keith!
But then it occurred to me. How can you develop relationships with people when they don’t call, email, or show up – even when they’ve promised to do so?!
And I’m not referring about those little, unintentional slip-ups that happen to all of us occasionally - like when you’ve forgotten your Aunt Hilda’s birthday; or waited until the last minute to send in your wedding RSVP; or failed to send a thank-you note.
No, what I’m talking about is far more baffling and egregious. I’m referring to the friends who call you one day before your big dinner party and reiterate how much they’re looking forward to seeing you - and then don’t show up – no explanation, no call, no nothing.
Or how about that real estate agent who promises to get back to you with a price no later than 2 pm, and you never hear from them again?
And what about that old friend or colleague who can’t wait to have lunch with you next Thursday and then doesn’t return your confirmation calls or emails?
Then there’s my favorite… you’ve killed yourself to help someone get something “urgent” done (usually a boss or co-worker) and even managed to save the day… You email “the document” before the deadline, sure that the recipient will be relieved and grateful. But you never find out. No “thank you”. No “way to go”. No nothing.
Or is it just me? Maybe so…
I was raised in a home where we were taught to treat everyone with the same amount of respect and kindness. Period. Behavior that didn’t measure up to this standard was not tolerated. We learned that the true measure of someone’s character rested in their commitment to do the right thing - even when they didn’t have to.
For example, whenever I leave a hotel room, I wipe off the counters; gather my towels together in one convenient spot; turn off the television, lights and air conditioning; return the iron to the closet; and make sure that all my scraps of paper are where they belong – in the trash can.
Why? Because it’s just the right thing to do (and my mother would probably rise up out of her grave and kick my butt if I didn’t :>). Yes, hotels employ a cleaning staff who “are paid” to clean up after me, but why should they? It’s my mess. I was responsible for making it, so I am responsible for cleaning it up – even if I don’t have to.
I have adopted my parents’ code and although I sometimes fail, I continually strive to measure up to those standards.
But what does this look like in the “real world”? It means you…
1. Return calls… even if it’s only to say “no”
2. Honor your commitments… if you tell someone you’re going to do something, you do it. If you absolutely cannot, you let them know beforehand.
3. When you’re asked to RSVP, you do so
4. Say “thank you” and “please”… to strangers, friends, family members, waiters and waitresses, taxi drivers, colleagues, children, teenagers… everyone.
5. Call when you’re going to be late
6. Return emails (unless it’s spam)
7. Welcome people into your home… do your best to make them feel comfortable and important
8. Clean up after yourself
9. Value other people’s privacy
10. Honor your parents
11. Respect elders
12. Chew gum quietly
13. Say “excuse me” when you burp
14. Open doors for others
15. Allow someone with only two items to move ahead of you in the grocery line
16. Respect other cultures, religions, ethnicities and the like.
17. Don’t push in front of someone… even if you’re in a car
18. Share your things
19. Don’t act like a pig… even if it’s at an All-You-Can-Eat buffet
20. Don’t brag
21. Never litter
Are these rules a thing of the past? Pass? in today’s fast-paced culture? Old fashioned? Silly? Or am I just imagining things?
But if I’m not… why? Are we overloaded, overbooked and over committed? Has it become too easy to make excuses? Have we been forced into a “every-man-for-himself” mindset? Did our parents and teachers fail us?
Or is it that we just don’t care because they’re not important
Bookkeepers are those working and qualified professionals that are quite proficient in managing accounting and financial records. Well, the concept of bookkeeping is concerned with checking financial documents that tends to affect the process of business. These financial documents would generally include bank reconciliation statements, invoices generated, billing records, ledger records, trail balance, balance sheet, profit and loss account, payment records and many others. Whether it is New Jersey or any other place, you will surely get to have the services of experienced bookkeepers. Bookkeepers needs to have the required qualifications to manage the task with care, as little mistake can cause problems.Managing and paying attention to bookkeeping wo
Or how about that real estate agent who promises to get back to you with a price no later than 2 pm, and you never hear from them again?
And what about that old friend or colleague who can’t wait to have lunch with you next Thursday and then doesn’t return your confirmation calls or emails?
Then there’s my favorite… you’ve killed yourself to help someone get something “urgent” done (usually a boss or co-worker) and even managed to save the day… You email “the document” before the deadline, sure that the recipient will be relieved and grateful. But you never find out. No “thank you”. No “way to go”. No nothing.
Or is it just me? Maybe so…
I was raised in a home where we were taught to treat everyone with the same amount of respect and kindness. Period. Behavior that didn’t measure up to this standard was not tolerated. We learned that the true measure of someone’s character rested in their commitment to do the right thing - even when they didn’t have to.
For example, whenever I leave a hotel room, I wipe off the counters; gather my towels together in one convenient spot; turn off the television, lights and air conditioning; return the iron to the closet; and make sure that all my scraps of paper are where they belong – in the trash can.
Why? Because it’s just the right thing to do (and my mother would probably rise up out of her grave and kick my butt if I didn’t :>). Yes, hotels employ a cleaning staff who “are paid” to clean up after me, but why should they? It’s my mess. I was responsible for making it, so I am responsible for cleaning it up – even if I don’t have to.
I have adopted my parents’ code and although I sometimes fail, I continually strive to measure up to those standards.
But what does this look like in the “real world”? It means you…
1. Return calls… even if it’s only to say “no”
2. Honor your commitments… if you tell someone you’re going to do something, you do it. If you absolutely cannot, you let them know beforehand.
3. When you’re asked to RSVP, you do so
4. Say “thank you” and “please”… to strangers, friends, family members, waiters and waitresses, taxi drivers, colleagues, children, teenagers… everyone.
5. Call when you’re going to be late
6. Return emails (unless it’s spam)
7. Welcome people into your home… do your best to make them feel comfortable and important
8. Clean up after yourself
9. Value other people’s privacy
10. Honor your parents
11. Respect elders
12. Chew gum quietly
13. Say “excuse me” when you burp
14. Open doors for others
15. Allow someone with only two items to move ahead of you in the grocery line
16. Respect other cultures, religions, ethnicities and the like.
17. Don’t push in front of someone… even if you’re in a car
18. Share your things
19. Don’t act like a pig… even if it’s at an All-You-Can-Eat buffet
20. Don’t brag
21. Never litter
Are these rules a thing of the past? Pass? in today’s fast-paced culture? Old fashioned? Silly? Or am I just imagining things?
But if I’m not… why? Are we overloaded, overbooked and over committed? Has it become too easy to make excuses? Have we been forced into a “every-man-for-himself” mindset? Did our parents and teachers fail us?
Or is it that we just don’t care because they’re not important
It works:Because the Advertising Agencies tell you it works without producing one iota of evidence to substantiate their claims as to the exclusive increase in sales that one advertising campaign has produced!It works because we live in an over informed society, and the agencies are working very hard to increase the quantity (but not quality) of clutterIt works because the customer has become immune to advertising, so Advertising Agencies are attempting to cut through the clutter with brilliant creative work.Advertising works – especially now that it is moving onto the Internet!Advertising works because advertising agencies pay scant attention (if any) to the actual process of communication, and concentrate heavily on creat
For example, whenever I leave a hotel room, I wipe off the counters; gather my towels together in one convenient spot; turn off the television, lights and air conditioning; return the iron to the closet; and make sure that all my scraps of paper are where they belong – in the trash can.
Why? Because it’s just the right thing to do (and my mother would probably rise up out of her grave and kick my butt if I didn’t :>). Yes, hotels employ a cleaning staff who “are paid” to clean up after me, but why should they? It’s my mess. I was responsible for making it, so I am responsible for cleaning it up – even if I don’t have to.
I have adopted my parents’ code and although I sometimes fail, I continually strive to measure up to those standards.
But what does this look like in the “real world”? It means you…
1. Return calls… even if it’s only to say “no”
2. Honor your commitments… if you tell someone you’re going to do something, you do it. If you absolutely cannot, you let them know beforehand.
3. When you’re asked to RSVP, you do so
4. Say “thank you” and “please”… to strangers, friends, family members, waiters and waitresses, taxi drivers, colleagues, children, teenagers… everyone.
5. Call when you’re going to be late
6. Return emails (unless it’s spam)
7. Welcome people into your home… do your best to make them feel comfortable and important
8. Clean up after yourself
9. Value other people’s privacy
10. Honor your parents
11. Respect elders
12. Chew gum quietly
13. Say “excuse me” when you burp
14. Open doors for others
15. Allow someone with only two items to move ahead of you in the grocery line
16. Respect other cultures, religions, ethnicities and the like.
17. Don’t push in front of someone… even if you’re in a car
18. Share your things
19. Don’t act like a pig… even if it’s at an All-You-Can-Eat buffet
20. Don’t brag
21. Never litter
Are these rules a thing of the past? Pass? in today’s fast-paced culture? Old fashioned? Silly? Or am I just imagining things?
But if I’m not… why? Are we overloaded, overbooked and over committed? Has it become too easy to make excuses? Have we been forced into a “every-man-for-himself” mindset? Did our parents and teachers fail us?
Or is it that we just don’t care because they’re not important
Certainly, we’ve all observed the scene unfold: A salesperson behaving in a fashion that indicates he or she desperately wants to lose their customer. You know, that behavior that reminds you of a hungry bear stalking spawning salmon. Unfortunately, every one of us has experienced this wonderful feeling of disrespect. Having performed at many levels in the sales process, I have no idea why sales people act this way, but the fact is they do.Throughout the years, I have had the opportunity to deliver my “Selling Skills” workshops to thousands of sales people. Often, I ask half of the participants to brainstorm the attributes of “Good” sales people, and the other half to brainstorm the same for “Bad” salespeople. As you might guess, the majority of the d
5. Call when you’re going to be late
6. Return emails (unless it’s spam)
7. Welcome people into your home… do your best to make them feel comfortable and important
8. Clean up after yourself
9. Value other people’s privacy
10. Honor your parents
11. Respect elders
12. Chew gum quietly
13. Say “excuse me” when you burp
14. Open doors for others
15. Allow someone with only two items to move ahead of you in the grocery line
16. Respect other cultures, religions, ethnicities and the like.
17. Don’t push in front of someone… even if you’re in a car
18. Share your things
19. Don’t act like a pig… even if it’s at an All-You-Can-Eat buffet
20. Don’t brag
21. Never litter
Are these rules a thing of the past? Pass? in today’s fast-paced culture? Old fashioned? Silly? Or am I just imagining things?
But if I’m not… why? Are we overloaded, overbooked and over committed? Has it become too easy to make excuses? Have we been forced into a “every-man-for-himself” mindset? Did our parents and teachers fail us?
Or is it that we just don’t care because they’re not important. What do you think?
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