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  • Digg it UP - Ten Tips for Coping with People Who Go Silent

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    dly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed yo

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    1. Prevent silence by developing a safe environment:
    Silence can occur when a person does not feel it is safe to speak out. Create an environment that invites participation and in which people feel comfortable to talk. An environment where people can talk, be listened to and understood - free of judgement, accusation, blame, belittling, derision or sarcasm. This may reduce the times they need to go silent.

    2. Prevent silence by LISTENING and not jumping in:
    Pause before responding and then respond by feeding back what you have understood. Listen rather than offering advice, solving the problem for them, intellectualising, ridiculing, disagreeing, pacifying, relating similar stories ... and so on. Simply be there with them. This will make it feel safer so silence is not necessary.

    3. When you are getting along talk about what happens:
    When you are getting along talk about the silences that occur. Work out two strategies. Firstly, what you can do to help to stop silence from happening and secondly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed you

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    k, be listened to and understood - free of judgement, accusation, blame, belittling, derision or sarcasm. This may reduce the times they need to go silent.

    2. Prevent silence by LISTENING and not jumping in:
    Pause before responding and then respond by feeding back what you have understood. Listen rather than offering advice, solving the problem for them, intellectualising, ridiculing, disagreeing, pacifying, relating similar stories ... and so on. Simply be there with them. This will make it feel safer so silence is not necessary.

    3. When you are getting along talk about what happens:
    When you are getting along talk about the silences that occur. Work out two strategies. Firstly, what you can do to help to stop silence from happening and secondly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed yo

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    pond by feeding back what you have understood. Listen rather than offering advice, solving the problem for them, intellectualising, ridiculing, disagreeing, pacifying, relating similar stories ... and so on. Simply be there with them. This will make it feel safer so silence is not necessary.

    3. When you are getting along talk about what happens:
    When you are getting along talk about the silences that occur. Work out two strategies. Firstly, what you can do to help to stop silence from happening and secondly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed yo

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    o silence is not necessary.

    3. When you are getting along talk about what happens:
    When you are getting along talk about the silences that occur. Work out two strategies. Firstly, what you can do to help to stop silence from happening and secondly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed yo

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    dly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed you are quiet at the moment, how are you feeling?" rather than a challenging question, "So what's wrong with you?"

    5. Ask: "how can I help", or "what do you need?"
    Don't assume you know what silent people need, ask them. Ask the person how you can help or what he or she needs. For example, don't automatically assume they want an arm around their shoulders, or a cup of tea or to talk about it. Don't give advice or solve their problems unless you know that is what they want.

    6. Provide options of 3 possibilities:
    Provide different options of help. "Would you like me to leave you in peace, bring you a cup of tea or give you a hug?" This is different from saying, "Here have a cup of tea". Don't trap them into accepting something. Gentle suggestions can help them to respond.

    7. If the person says something, ACCEPT it:
    Accept what the person says. Don't judge. Don't tell them what to do. Don't tell them to stop feeling like that. Don't tell them they need to change. Don't fire questions a

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