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    Inside Sales, an Unrecognized Industry
    I often see people attempt to find CRM tools that service both inside and outside sales organizations. I am a partner in a Hosted CRM Application provider that had focused on creating a CRM for these types of companies.The inside sales space is a space that has been largely ignored by most providers in the market. However, it’s a space larger than most people realize. To get an understanding of the size of this industry, google the term ‘inside sales’. You might be surprised to find anywhere from 5,000 to 15,000 job listing. However, you will notice very few vendors providing services or product to companies with these types of sales organizations.I believe that there is a lack of understanding of what inside sales is. Many people incorrectly assume ‘inside sales’ is telemarketing preformed by seven dollar/hour students. More accurately, inside sales is preformed by seasoned experienced sales reps, primarily over the phone. The reason that inside sales has come about is not because of any new technology rela
    l lose you money. A trucking company is only as strong as its terminals. Effective Management Systems helps you see and understand what’s happening at the terminal level—we have the software and technology to diagnose problems based on accurate information and to help you develop strategies to maximize profit.

    Here’s how.

    --Accurately measuring and understanding productive output. As a m

    Travel Incentives: They Are Hot - Use Them In Your Business
    The bandwagon is moving towards incentive programs, particularly travel incentives as they promote successful outcomes. I highly recommend that as an executive, manager, entrepreneur or business owner you join this bandwagon.A recent comparative study on incentives showed a stronger preference for travel incentives. According to incentive experts, if you want average or below average performers to get in the game, then introduce a good incentive program in your organization. It is no secret that keeping clients happy and keeping your employees motivated is an on ongoing challenge for mangers, executives and entrepreneurs today.A number of your competitors are already using travel incentives to attract customers and motivate employees. They have discovered that keeping clients and motivating employees is easier with travel incentives. It is considered the most important tool in businesses today. You too can use them to: Boost morale Build customer loyalty Build dealer traffic
    The trucking industry is no longer as simple as it once was. Because of deregulation and changes in the marketplace, companies now experience tremendous operating pressure. Revenue may be growing rapidly without a corresponding increase in profitability. Senior management wonders, “What is wrong and what can I do about it?”

    All companies reach a point where they can either move forward to profitability or wallow in stagnation. If a company’s performance is stagnant, it’s because problems have become too complex for senior management to see and understand—what I call the Barrier of Complexity. As a result, symptoms are treated and the real problems go unresolved.

    In the trucking industry, you know all too well what those problems are:

    --Increased operating costs due to competitive pressures and customer demands.
    --Rising capital investment and reinvestment costs.
    --An acute driver shortage.
    --Rising insurance costs.
    --Rising wages and benefits for your employees.
    --Rising fuel costs (enough said).

    LTL companies often react to these problems instead of managing them because they’re measuring productivity in outmoded ways.

    For example, most companies still use Operating Ratio to measure shipment profitability and make pricing decisions. But is a 105 operating ratio on a shipment a “true” 105? That shipment could generate $5 or $75 of profit. You know which one I’d pick. But do you always know how much the contribution each shipment will generate?

    If you don’t, you’re operating blind. And operating blind in today’s environment will lose you money. A trucking company is only as strong as its terminals. Effective Management Systems helps you see and understand what’s happening at the terminal level—we have the software and technology to diagnose problems based on accurate information and to help you develop strategies to maximize profit.

    Here’s how.

    --Accurately measuring and understanding productive output. As a ma

    The 6 Stages of Modern Career Development
    Career experts say that people will change careers (not jobs) 5-7 times in a lifetime. This being true, career management is an important life skill to develop and cultivate. There are six stages of modern career development: Assessment, Investigation, Preparation, Commitment, Retention, and Transition. Learning the characteristics of each stage will empower you to navigate through each stage easily and with more confidence.In the Assessment Stage, you are getting ready for your life’s work. This stage is characterized by unawareness, in that you are not sure what your values, strengths, and weaknesses are. You start to feel like you want to know more about yourself and make a conscious effort to get in touch with who you really are.Key characteristics:Taking assessment instrumentsWorking with a career counselor or career coachIn the Investigation Stage, you are researching what work exists in the world. This stage is characterized by feelings of confusion,
    tability or wallow in stagnation. If a company’s performance is stagnant, it’s because problems have become too complex for senior management to see and understand—what I call the Barrier of Complexity. As a result, symptoms are treated and the real problems go unresolved.

    In the trucking industry, you know all too well what those problems are:

    --Increased operating costs due to competitive pressures and customer demands.
    --Rising capital investment and reinvestment costs.
    --An acute driver shortage.
    --Rising insurance costs.
    --Rising wages and benefits for your employees.
    --Rising fuel costs (enough said).

    LTL companies often react to these problems instead of managing them because they’re measuring productivity in outmoded ways.

    For example, most companies still use Operating Ratio to measure shipment profitability and make pricing decisions. But is a 105 operating ratio on a shipment a “true” 105? That shipment could generate $5 or $75 of profit. You know which one I’d pick. But do you always know how much the contribution each shipment will generate?

    If you don’t, you’re operating blind. And operating blind in today’s environment will lose you money. A trucking company is only as strong as its terminals. Effective Management Systems helps you see and understand what’s happening at the terminal level—we have the software and technology to diagnose problems based on accurate information and to help you develop strategies to maximize profit.

    Here’s how.

    --Accurately measuring and understanding productive output. As a m

    Tips to Jump Start New Real Estate Agents
    The first year in real estate can be rewarding for those that can set objectives, gather information to support and find resources to meet them. When a new agent that I coach doesn’t have objectives, information or resources it’s a red flag. Being a fresh face in a new career and office overwhelms the majority of we call the future of real estate.With the growing ranks of new agents, the competition is getting tough. Do your new agents have the support from you, a mentor or your company to find real estate sales rewarding? Here are some tips to jump start new agents.Set objectives through a business plan. ·Be realistic.-Set attainable goals to motivate and reward yourself. ·Develop three-month, six-month and twelve-month goals.-Look short-term the first year to minimize stress. ·Focus on closed transactions, either buyers or sellers.-Remember buyer’s turn into sellers in time. ·Create a marketing plan to develop yourself as a brand.-Diversify your marketing to include
    e pressures and customer demands.
    --Rising capital investment and reinvestment costs.
    --An acute driver shortage.
    --Rising insurance costs.
    --Rising wages and benefits for your employees.
    --Rising fuel costs (enough said).

    LTL companies often react to these problems instead of managing them because they’re measuring productivity in outmoded ways.

    For example, most companies still use Operating Ratio to measure shipment profitability and make pricing decisions. But is a 105 operating ratio on a shipment a “true” 105? That shipment could generate $5 or $75 of profit. You know which one I’d pick. But do you always know how much the contribution each shipment will generate?

    If you don’t, you’re operating blind. And operating blind in today’s environment will lose you money. A trucking company is only as strong as its terminals. Effective Management Systems helps you see and understand what’s happening at the terminal level—we have the software and technology to diagnose problems based on accurate information and to help you develop strategies to maximize profit.

    Here’s how.

    --Accurately measuring and understanding productive output. As a m

    Reality of Industry Associations
    In the United States price collusion and predatory pricing are illegal. Yet if you look out to industry associations you often see groups of businesses beginning together and discussing pricing, sales strategies and method of operations. One could say this is price-fixing. Worse off agencies like the Federal Trade Commission often side with businesses in industry associations to work with them in self policing policies. One would suppose that this helps the Federal Trade Commission watch over an industry without spending much time or costs in enforcement.Unfortunately, for the consumer these industry associations often attack their own; that is to say the industry association and its members will go after the newcomer entrepreneur who comes into the industry gangbusters with low prices. Such a competitive upstart company will make waves in the industry and thus be a target of the association. The association working along with the government agency such as the Federal Trade Commission simply has to have its lawyers wh
    ompanies still use Operating Ratio to measure shipment profitability and make pricing decisions. But is a 105 operating ratio on a shipment a “true” 105? That shipment could generate $5 or $75 of profit. You know which one I’d pick. But do you always know how much the contribution each shipment will generate?

    If you don’t, you’re operating blind. And operating blind in today’s environment will lose you money. A trucking company is only as strong as its terminals. Effective Management Systems helps you see and understand what’s happening at the terminal level—we have the software and technology to diagnose problems based on accurate information and to help you develop strategies to maximize profit.

    Here’s how.

    --Accurately measuring and understanding productive output. As a m

    Is Your Child Running A Better Business Then You? Getting Back To The Basics Of Business
    We've all done it, if you grew up in a neighborhood summer time was the right time for making a little money on the side. You had a great location, no rent, utilities, and very little overhead, and you felt everyone needed what you had. Lemonade anyone? For some of us it was our first entrepreneurial voyage, with dollar signs in our eyes we set up our stand in the front lawn waiting for the whole world to beat a path to the delicious and refreshing product we were providing. The price was right, who wouldn't pay a quarter for an ice cold drink? We have our angel investors all lined up with the capital to infuse into our little operation, good old mom and dad. Oh the simple days of commerce.Where have those days gone? Everything has gotten more complicated. Marketing analysis, cost structure, price competition, trends, overhead, employees, regulations, compliance, recordkeeping, strategic planning, and that’s just the tip of the iceberg. It isn’t so simple now is it? With all of the complexity of business today, how could I
    l lose you money. A trucking company is only as strong as its terminals. Effective Management Systems helps you see and understand what’s happening at the terminal level—we have the software and technology to diagnose problems based on accurate information and to help you develop strategies to maximize profit.

    Here’s how.

    --Accurately measuring and understanding productive output. As a manager, you don’t just want to pay by the hour—you want to pay for the productive output during that hour.

    Many companies base their accounting systems on actual cost. But almost every company EMS has worked with has been at least 30% inefficient (or carrying 30% excess capacity). When you use actual costs, you’re passing your inefficiencies on to the customer with price increases, and in a free market environment that becomes harder and harder to do.

    --Using capacity efficiently. With inefficiencies built in to your accounting system, your company doesn’t know the true quality of the revenue because the inefficiencies are masking that. As a result, many trucking companies don’t know their true capacity, turn away business, and as a result growth is stunted. Much more market share is available to most companies than they realize.

    --Utilizing a productivity/capacity management system with engineered standards. Such a system allows you to manage capacity and productivity at the terminal level on a daily basis.

    All companies have three containers—fixed cost, variable cost, and revenue. The key to running a profitable company is managing the relationship of variable cost to revenue. But if variable cost is not separated out from fixed cost—if you cannot see it—then you have no way of managing productivity and capacity in an effective, profitable way. And most traditional, full-costing accounting methods keep variable costs hidden.

    Fixed cost remains relatively the same whether any business is handled or not. Take depreciation as an example—the bank doesn’t care if

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