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  • Digg it UP - Measuring The Impact Of Initiatives - Even When You Don't Have Complete Control

    What Can an Employee Handbook Do For Your Small or Mid-Sized Business?
    It is likely that your company already has many rules and regulations that are in effect for its employees. Whether or not it's acceptable to smoke in the building, where and when employees are allowed to eat lunch, and even as simple as what time the employee should report to work each day, there are many rules that most of the employees already know.There may also be many other rules and regulations your company has that perhaps the employees are not as fam
    e organisations alike, time and resources are limited and must be invested where they get the highest return!

    My initiatives include Google Ads that appear when someone searches for "kpi" or "balanced scorecard", improving my website design to list higher in internet search engines, and publishing free articles on the web. For 10 weeks I tested Google Ads, in isolation of any other initiative. The effect was that subscriptions li

    Getting Started As A Real Estate Investor
    For most of us, the issue is getting started. How do I start? Where do I start? And so forth.I know from my own personal experience years ago, just how intimidating it is to embark on a career change. I first became interested in real estate way back in the mid 1980's. I knew I wanted to increase my earning potential, and have a business where I did not have to worry about punching a clock. I wanted my hours to be my own.I love being out doors on pr
    One of my business goals is to increase subscribers to the mezhermnt Handy Hints ezine, so I can get lots of useful information out to lots of people, and also help people get to know me and the PuMP approach to performance measurement.

    Obviously I can't control whether someone joins the ezine list - it is unethical to simply add people to the list without their permission (do you recall the confirmation you had to give in order to be added to the mezhermnt Handy Hints list?). But I can influence a few things that increase the number of people that find out about it, and even the proportion of those people that go to the next step and sign up.

    So whether your improvement initiatives are small like mine, or much larger and more complex, there are a few good tips to consider when you measure the impact your improvement initiatives have on the intended results.

    tip #1: start with some baseline data

    The performance measure for building my list is the number of new subscribers. Before starting any list building initiatives, subscriptions were averaging about 10 per week. That's my measure's baseline.

    What's your performance measure's baseline? Did you measure it before you began your improvement initiatives? Can you establish the baseline from historic data, or estimate where it was at that time? Can you use correlated data to calculate roughly where it was?

    tip #2: pilot test each initiative separately

    I don't just implement all the possible improvement initiatives for list building at once (it is tempting, but not sensible). Why? Because I want to first know how effective each strategy is for my situation, and then only invest in the strategies that work best. For solo professionals and large organisations alike, time and resources are limited and must be invested where they get the highest return!

    My initiatives include Google Ads that appear when someone searches for "kpi" or "balanced scorecard", improving my website design to list higher in internet search engines, and publishing free articles on the web. For 10 weeks I tested Google Ads, in isolation of any other initiative. The effect was that subscriptions lif

    Customer Service Metrics - Tracking What Your Customers Are Saying
    Your business is booming! You are making money hand over fist and your bank is sending you love letters. Your investors are crawling over each other to tell give you more money. Everything is going great then, seemingly out of the blue, you are blindsided. A faulty product, a bad employee, an overeager salesman; any one of these is enough to suddenly turn feast into famine. However, chances are you have an Early Warning System in place that could have helped you ave
    to be added to the mezhermnt Handy Hints list?). But I can influence a few things that increase the number of people that find out about it, and even the proportion of those people that go to the next step and sign up.

    So whether your improvement initiatives are small like mine, or much larger and more complex, there are a few good tips to consider when you measure the impact your improvement initiatives have on the intended results.

    tip #1: start with some baseline data

    The performance measure for building my list is the number of new subscribers. Before starting any list building initiatives, subscriptions were averaging about 10 per week. That's my measure's baseline.

    What's your performance measure's baseline? Did you measure it before you began your improvement initiatives? Can you establish the baseline from historic data, or estimate where it was at that time? Can you use correlated data to calculate roughly where it was?

    tip #2: pilot test each initiative separately

    I don't just implement all the possible improvement initiatives for list building at once (it is tempting, but not sensible). Why? Because I want to first know how effective each strategy is for my situation, and then only invest in the strategies that work best. For solo professionals and large organisations alike, time and resources are limited and must be invested where they get the highest return!

    My initiatives include Google Ads that appear when someone searches for "kpi" or "balanced scorecard", improving my website design to list higher in internet search engines, and publishing free articles on the web. For 10 weeks I tested Google Ads, in isolation of any other initiative. The effect was that subscriptions li

    Office Furniture Rentals
    When you want to decorate your new living or office quarters, there are many different alternatives available. Whether for home or for business, a furniture rental company can satisfy all equipment needs, from home furniture, to office furniture, to electrical appliances.Renting furniture for your home or business lets you preserve capital for other endeavors. The above reason is why 80 per cent of the Fortune 500 companies to rent their furniture.The
    ts.

    tip #1: start with some baseline data

    The performance measure for building my list is the number of new subscribers. Before starting any list building initiatives, subscriptions were averaging about 10 per week. That's my measure's baseline.

    What's your performance measure's baseline? Did you measure it before you began your improvement initiatives? Can you establish the baseline from historic data, or estimate where it was at that time? Can you use correlated data to calculate roughly where it was?

    tip #2: pilot test each initiative separately

    I don't just implement all the possible improvement initiatives for list building at once (it is tempting, but not sensible). Why? Because I want to first know how effective each strategy is for my situation, and then only invest in the strategies that work best. For solo professionals and large organisations alike, time and resources are limited and must be invested where they get the highest return!

    My initiatives include Google Ads that appear when someone searches for "kpi" or "balanced scorecard", improving my website design to list higher in internet search engines, and publishing free articles on the web. For 10 weeks I tested Google Ads, in isolation of any other initiative. The effect was that subscriptions li

    Envelope Printing
    Practical mailing solutions for home and business are a must for just about all of us. Very few of us enjoy to hand write envelopes when it comes to bill paying time. Even fewer when we are business owners. Worrying if addresses are written legibly and correctly can waste precious time better spent on other things. However with a simple computer and a printer with ink, the process can become much more simplified and accurate. A practical and economical application f
    re it was at that time? Can you use correlated data to calculate roughly where it was?

    tip #2: pilot test each initiative separately

    I don't just implement all the possible improvement initiatives for list building at once (it is tempting, but not sensible). Why? Because I want to first know how effective each strategy is for my situation, and then only invest in the strategies that work best. For solo professionals and large organisations alike, time and resources are limited and must be invested where they get the highest return!

    My initiatives include Google Ads that appear when someone searches for "kpi" or "balanced scorecard", improving my website design to list higher in internet search engines, and publishing free articles on the web. For 10 weeks I tested Google Ads, in isolation of any other initiative. The effect was that subscriptions li

    Differences in Carwash Types in the US Market
    There appears to be quite a discrepancy of data about the number of carwashes in the United States. Then there are different types of carwashes; Fixed and mobile. Amongst the fixed site carwashes there are coin-op self serve washes, Flex Service Robotic, Conveyor Conventional, Gas Station Rollover and the Touchless automatic.You can pick up a carwash survey from any of the four major industry magazines or the co-marketed service industry magazines like; C-Sto
    e organisations alike, time and resources are limited and must be invested where they get the highest return!

    My initiatives include Google Ads that appear when someone searches for "kpi" or "balanced scorecard", improving my website design to list higher in internet search engines, and publishing free articles on the web. For 10 weeks I tested Google Ads, in isolation of any other initiative. The effect was that subscriptions lifted to an average of 105 per week, an impact of 95 subscribers per week (not too shabby a result).

    Are you in the habit of jumping into several solutions and actions before really testing the size of impact of each? Yes testing is slower, but you'll just waste time and money on initiatives that don't really work, when you have no way of knowing either way.

    tip #3: use diagnostic indicators too

    There are a few other indicators that are also useful to give more information about the ezine sign-up process. One is the click through rate of people that become aware of my ezine, who then sign up. By adjusting the wording of the Google Ad, I can finetune its relevance to people who search for information on KPIs. Of the 3 Google Ads I tested, one achieved a click through rate of 0.3%, and the other two were equal at 2.9%.

    To decide which of the two better ads to go with, I needed more information. Another diagnostic measure is the position that Google ranks my ad along with other ads for the same search keywords. One ad averaged around position 5, and the other around position 4. Now I know which ad performs the best, and what size of impact it is capable of having on my performance measure of subscriptions.

    Do you know which of your initiatives are most successful, and by how much? Have you tested variations of your initiatives to pinpoint what makes them more successful? Diagnostic indicators can be designed before you test your initiatives, but often you discover helpful diagnostic indicators during your testing too.

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