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  • Digg it UP - Costly Worker Memory Fade Could Cost You $500,000 A Year

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    Underlying Factors

    We all forget from time-to-time but when it comes to work, forgetting can be a costly and damaging proposition. Unless properly addressed, it will occur most of the time. Given that most workers follow a routine,

    • Memory of work details performed on a Monday is overlaid by events on Tuesday
    • Memory of events just one week old can fade to the extent that recall is impossible.
    Memory is substantially heightened when recollection is facilitated with a "multiple-choice crutch" as opposed to "filling-in-the-blanks" wherein recall is solely dependent on memory. Workers may also view the importance of business information as secondary to their actual work assignment. Reporting solutions that are difficult to navigate and utilize further add to the potential for delays and inaccuracies
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    ddressed, it will occur most of the time. Given that most workers follow a routine,

    • Memory of work details performed on a Monday is overlaid by events on Tuesday
    • Memory of events just one week old can fade to the extent that recall is impossible.
    Memory is substantially heightened when recollection is facilitated with a "multiple-choice crutch" as opposed to "filling-in-the-blanks" wherein recall is solely dependent on memory. Workers may also view the importance of business information as secondary to their actual work assignment. Reporting solutions that are difficult to navigate and utilize further add to the potential for delays and inaccuracie
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    day
  • Memory of events just one week old can fade to the extent that recall is impossible.
  • Memory is substantially heightened when recollection is facilitated with a "multiple-choice crutch" as opposed to "filling-in-the-blanks" wherein recall is solely dependent on memory. Workers may also view the importance of business information as secondary to their actual work assignment. Reporting solutions that are difficult to navigate and utilize further add to the potential for delays and inaccuracie
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    d with a "multiple-choice crutch" as opposed to "filling-in-the-blanks" wherein recall is solely dependent on memory. Workers may also view the importance of business information as secondary to their actual work assignment. Reporting solutions that are difficult to navigate and utilize further add to the potential for delays and inaccuracie
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    mation as secondary to their actual work assignment. Reporting solutions that are difficult to navigate and utilize further add to the potential for delays and inaccuracies.Business Damage Faulty reporting results in the need for follow-up and reconciliation processes, thus adding to delays in dependent reporting. Consider a staff of 500 who report five incidents per workday, or about 50,000 incidents a month.

    • If just five percent (5%) of these incidents required reconciling, 2,500 incidents would be in the queue
    • One "reconciliation" every fifteen minutes would require four full-time reviewers, possibly costing $100,000 a year
    • Over time, the reconciliation backlog could grow exponentially. If ten percent (10%) or 250 incidents were not reconciled within the month, they would be carried over
    • Gi

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