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  • Digg it UP - Human Resource Focus - Baldrige Assessment Case Study for Category 5 to Measure TQM Success

    POS Systems
    Point of sale (POS) systems have become part and parcel of every business venture: restaurants, retail outlets, supermarkets, bars, online shopping, mobile payments, or even touch-screen information systems. Businesses still using manual cash registers and account books will be far behind in the race for profits. Electronic management of inventory and sales has become essential for survival in the modern computerized world. Budgets and profits have to be recorded error free and be easily accessible for proper business planning. Getting a POS system is indeed
    deal with the bold categories listed below:

    Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Huma

    7 Tips for Managers in Customer Service for 2007
    There is an area of providing Customer Service we often overlook. It’s the people we depend on to provide that service.It’s our co-workers, employees, brothers in arms, men, women all engaged in the game of life and the business of well, business. We are so focused on the Customer needs, wants and expectations, we forget to ask what the people we engage to provide that service need, want and expect.Here are 7 things that you might want to review in the coming year.Do you have complete job descriptions, or are you just plugging in whomeve
    In my previous article entitled: Information and Analysis - Baldrige Assessment Case Studies for Category 4, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Human Resource Focus of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

    There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

    Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human

    The Process Of Using Industrial Strapping Tools and Strapping Machines
    Industrial strapping tools have long been used to help improve speeds and insure uniform strap placement, as well as the integrity of products. They are used to make the process of strapping many materials easier, and have served to decrease production time, while increasing the overall quality of the product. These machines have also taken on a number of uses.There are various lines of power strapping equipment frequently used in the metal industry, as well as many others. The numerous tools that make up these lines are designed to perform multiple
    everal companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Human Resource Focus of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

    There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

    Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Huma

    Selling Equity in Your Corporation
    If you are smart, you will form a business entity for your business start up. The question, however, is how do you find investors and what do you sell them in exchange for critically needed money.For the purposes of this article, let’s assume you formed a corporation to start your business. Let’s also assume you have friends and families interested in investing. If you don’t, there are a lot of questions about selling securities to the general public, so let’s avoid that situation. Regardless, how are you going to raise money so you can carry out your
    e Focus of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

    There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

    Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Huma

    Mailroom Solutions For The 21st Century
    Does this scenario sound familiar? Your print shop went two days beyond the promised delivery date of your promotional materials. Your freight forwarder did not deliver before the weekend but showed up on the following Monday. Your assistant and the mail room person both called in sick for the next few days. You are now 5 days behind on a crucial 6,000-piece mailing to your distributors. The mailing included an invitation to your company’s special events at the upcoming trade show that is costing your company thousands of dollars. With our manual mail process
    , assessment findings in terms of Strengths and Area for Improvements.

    There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

    Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Huma

    Leadership and Vision - What's Your Cathedral?
    Can leadership exist where there is no vision? For perspective, let us review the Story of the Three Stonemasons.Three stonemasons were busy at work when a passerby asked them, “What are you doing?”The first stonemason responded, “Laying bricks, sir.”The second mason answered, “Earning a living.”But, when asked by the passerby what he was doing, the third stonemason said, “I’m building a cathedral.”The third craftsperson had a vision and saw the greater purpose of their labor. It was the third that recognized they would lea
    deal with the bold categories listed below:

    Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

    Criteria Summary Category 5 - Human Resource Focus

    The Human Resource Focus Category examines how your organization motivates and enables employees to develop and utilize their full potential in alignment with your organization’s overall objectives and action plans. Also examined are your organization’s efforts to build and maintain a work environment and an employee support climate conducive to performance excellence and to personal and organizational growth.

    5.1) Work Systems Describe how your organization’s work

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