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  • Digg it UP - Chaos Theory: The Uncontrollable Factor in the Development of Management Systems

    Employee Enrollment For Benefits
    As millions of people across the country prepare to make enrollment decisions for their health care and retirement coverage, many are finding they have more benefit choices than ever before. While enrollment season can sometimes be a confusing and overwhelming time, there are common-sense guidelines that can assist employees in their decision making process.With time it is been observed by industry houses the importance of competitive salary and benefits package. The objective now is how to attract and keep high profile employees. The industry is becoming so competitive that to think of costs will in turn effects the rising pressure from employees for increased benefits.Offering payroll deduction to the workforce is turning out to be an excellent supplement to the existing benefits program. Recent surveys indicate that over the past 10 years, employee interest in buying insurance through payroll deductions has doubled.Employees concerned about their future will see the value of a voluntary payroll deduction insurance program. It is a win-win situation for everyone.E
    tool for personality mapping, can find order in chaos by identifying underlying patterns in an organization. The map allows project managers to predict certain outcomes, which results in more reliable management systems. The Enneagram provides a structured view with which to see the order in between chaos (Fowlke & Fowlke, 1997). Example of an Enneagram

    CONCLUSION

    A good project manager is one who can adapt to a changing environment as well as allow individuals to manage their own areas of expertise. This business trend is seen in forward thinking companies in the 21st century, and is also known as “managing by objectives” or “empowering knowledge workers”. Unfortunately, in most companies this value paradigm is missed because management is focused on the financials rather than on renewing and developing knowledge (Stuart, 1995).

    The project manager’s main function is to recognize employees’ strengths and to empower his group to work individually, both in a team and as individuals. The new project manager needs to be forward thinking and to have the ability to be flexible, creative, and able to respond to events quickly (Yolk 2003). Organizations need to embrace disorder and look to the edge of chaos (Stuart, 1995). Perhaps this empowerment of both individuals and teams as a whole, in conjunction with managements’ ability to stay nimble in the face of a dramatically changing environment, will allow organizations to better manage the challenge of chaos in the 21st century.

    REFERENCES

    Bertlesen, Sven; Koskela, Lauri. "Avoiding and Managing Chaos in Projects." .

    Blockley, David. "Managing Proneness to Failure." Journal of Contingencies & Cr

    I Can Always Work At Walmart And Other Lies From The Creative Entrepreneur
    I sometimes wonder why there isn’t a 12-step program out there to help ease the frustrations and heal the heart of the “creative entrepreneur.” If I were to stand up at a meeting of fellow sufferers, my story might go like this: Hello, my name is Mary, and I’ve been a creative entrepreneur all of my adult life. In my efforts to chase the dream and figure my role in this world, I have changed careers more than ten times in 25 years, started and restarted self-employment about 3 times and spawned financial stress significant enough that I’m pretty sure sent my husband to the hospital with chest pains. It would be almost laughable, if it weren’t so debilitating.The sanity of a creative entrepreneur or “CE” is tested regularly, as we drown ourselves in each fantastic new idea only to emerge half eaten by piranhas. We do it over and over again, because we believe we will eventually birth something amazing for the world to enjoy, utilize and maybe even pay us for. It actually does happen for some of us, but not until we learn from our own history book, which exposes the misjudgments, guilt-dri
    Failures in project management systems can be superficially explained by anything from a lack of project detail to managerial conflicts. However, this failure often has deeper roots. Until we begin to recognize this uncontrollable factor it will be difficult to master the implementation of any management system. This factor is known as the “Chaos Theory” or simply “chaos”. Chaos Theory could be considered a core management theory for the 21st century. According to Wheatley (1992) when management tries to control chaos by “shoehorning” it into a specific structure, an organization is bound to fail. Controlling chaos this rigidly is actually limiting information gathering (Stuart, 1995) and creating the illusion of management. According to McNamara (1999), Chaos Theory recognizes that events are rarely controlled. As systems such as those in management grow in complexity, the more they become volatile or susceptible to cataclysmic events.

    One way to plan for such chaos is through “contingency management”. Contingency management is having an alternative plan to fall back on when chaos strikes, allowing for critical internal processes to continue and meet the desired outcome. Most managers do not see contingency management as a necessary step, because it takes time. In a world where efficiency and timeliness is key, this step is often the first to be overlooked. Until management recognizes the importance of contingency management and allows it to be fully implemented, chaos will continue to hinder the progress and efficiency of management systems.

    DEFINING AND ESTIMATING CHAOS

    The more general name for the field is complexity theory, where chaos is a particular mode of behavior (Rosenhead, 1998). Chaos theory explains that the behavior in turbulent systems quickly becomes disordered (Wikipedia, 2005). Chaos theory acknowledges that management systems break down. It recognizes that decisions need to be made even in the absence of all intended information (Herz, 2001). Complete order, while the ideal, will always be the one unaccounted for variable—part of our human nature. Similar to accidents, chaos is like a release of energy in an uncontrolled way (Blockley, 1998).

    Project management systems are considered dynamic systems, similar to those in nature, which means they change over time and are hard to predict. Even though they are changing, there is usually an underlying predictability that can be identified. This is where chaotic behavior comes into play. Behavior in systems can be placed into two zones, one, the stable zone, where the system, if disturbed, returns to its initial state and two, the zone of instability where some small activity leads to further divergence (Rosenhead, 1998).

    CALCULATING CHAOS

    Chaos is immeasurable because of its level of randomness and unpredictability. Gabriel (1996) states that looking for sufficient equations to enable one to ‘manage’ such chaos is part of a futile and wish-fulfilling quest. However there are some researchers that believe calculating chaos is possible. While chaos in the business world mimics that in nature, unlike chaos in nature, there are measurable ways for project managers to try and calculate the degree to which chaos will affect their project. The following formula can help to calculate project constraints:

    Dynamics = D + a*P + b*R + c*D*P + d*P*R + e*R*D + f*D*P*R

    Where D=directives, P=prerequisites, R=resources and a & f are constraints.

    However Bertelsen and Koskela (2003) postulate that aside from estimating the size of the chaos (small to extra large), a system is too complicated to predict its function and response to a given problem.

    WHY IS BUSINESS SO CHAOTIC?

    The pace of today’s businesses and technological innovations have quickened to an impossible pace. Sometimes project timelines need to be written before all tasks and resources have been completely identified, which puts a project behind schedule before it has begun. This increasingly fast-paced system is “a breeding ground” for a chaotic management system (Yoke, 2003).

    This breeding ground is creating a complexity explosion, which is affecting the way project managers need to manage. Undertaking a management system project is more than a weeklong project—many last for years or longer. As conditions are constantly changing, goals and objectives need to also be flexible to change. Goals and objectives are necessary, however, flexibility is key in order to ensure positive long-term results of a project.

    HOW TO MANAGE CHAOS

    The first line of defense in order to manage chaos is a good management team and an even better project manager. According to Bertelsen & Koskela (2003) an organization can manage its chaos by seeking out the factors that are easiest to change. An organization should then handle a projects dynamics and stress in the face of uncertainties. Finally, a manager should both always have a contingency plan and be able to keep track of critical factors and issue warnings. By turning an organization into a “learning organization” successful management of chaos is more likely (Bertelsen & Koskela, 2003).

    Systems are so dynamically complex and highly sensitive to conditions that any link between cause and effect can set off a ripple effect rendering its future deliverable unpredictable. Technologies, timelines, scope, costs, personnel, are constantly changing within an organization and management must be adaptable. The same holds true for project managers. If they are not given the flexibility to adapt to chaos then management systems will fail. Project managers need to be seen as venture capitalists: always searching for new ideas.

    Most management systems set forth a detailed plan and than proceed to follow it. According to McNamara the best way to do this is to work backwards through the system of an organization. This will help to show which processes will produce the right output and what inputs are required to conduct those processes (McNamara, 1999). A good project manager is one who realizes that plans often need to change in order to accommodate a changing situation. By following contingency plans, good managers can avoid such mishaps as scope creep and cost overruns. There are different tools that project managers can use to help manage the chaos and successfully manage complicated systems. According to the Numbers Group some such tools are:

    1. Work Breakdown Structure (WBS) – breaks the product to be developed or produced by hardware, software, support, or service element and relates the scope to each. Example of WBS

    2. Program Evaluation and Review (PERT) – a model, which helps the project manager define the critical path using, randomized tasks Example of Pert Chart

    3. Implementation Schedule (GANTT) – graphical representation of the duration of tasks against the progression of time.

    Example of Gantt Chart

    4. Enneagram - originally a tool for personality mapping, can find order in chaos by identifying underlying patterns in an organization. The map allows project managers to predict certain outcomes, which results in more reliable management systems. The Enneagram provides a structured view with which to see the order in between chaos (Fowlke & Fowlke, 1997). Example of an Enneagram

    CONCLUSION

    A good project manager is one who can adapt to a changing environment as well as allow individuals to manage their own areas of expertise. This business trend is seen in forward thinking companies in the 21st century, and is also known as “managing by objectives” or “empowering knowledge workers”. Unfortunately, in most companies this value paradigm is missed because management is focused on the financials rather than on renewing and developing knowledge (Stuart, 1995).

    The project manager’s main function is to recognize employees’ strengths and to empower his group to work individually, both in a team and as individuals. The new project manager needs to be forward thinking and to have the ability to be flexible, creative, and able to respond to events quickly (Yolk 2003). Organizations need to embrace disorder and look to the edge of chaos (Stuart, 1995). Perhaps this empowerment of both individuals and teams as a whole, in conjunction with managements’ ability to stay nimble in the face of a dramatically changing environment, will allow organizations to better manage the challenge of chaos in the 21st century.

    REFERENCES

    Bertlesen, Sven; Koskela, Lauri. "Avoiding and Managing Chaos in Projects." .

    Blockley, David. "Managing Proneness to Failure." Journal of Contingencies & Cr

    Make Your Customer Your Friend
    The simplest way to describe a ‘durian’ (pronounced doo-ree-ann) is to say it’s a yellowish-green fruit about the size of an mid-sized watermelon. It has a thick skin of spikes, and a rich bitterish-sweet fruit.Known as the King of Fruits, it emits an overpoweringly pungent smell that lingers on for days, hence it’s an item that’s banned in hotels and airplanes. To those unaccustomed to its strong smell, it’s something they wouldn’t touch with a six-foot pole. But in Asia, this is an all-time local favorite.As much as I enjoy the fruit, you’d never find me volunteering to go out and buy it from the many roadside shacks that spring up each ‘durian’ season. The reason is simple - carrying a trunkload of ‘durians’ home would mean that my car would end up stinking for days afterwards. And a leftover pungent smell trapped in an air-conditioned car can be the worst thing ever, let me tell you!!So last year, when I found out that there’s a guy who would actually deliver ‘durians’ fresh from his orchard to my doorstep, I was delighted. Now the ‘Durian Man’ has figured out there are
    lains that the behavior in turbulent systems quickly becomes disordered (Wikipedia, 2005). Chaos theory acknowledges that management systems break down. It recognizes that decisions need to be made even in the absence of all intended information (Herz, 2001). Complete order, while the ideal, will always be the one unaccounted for variable—part of our human nature. Similar to accidents, chaos is like a release of energy in an uncontrolled way (Blockley, 1998).

    Project management systems are considered dynamic systems, similar to those in nature, which means they change over time and are hard to predict. Even though they are changing, there is usually an underlying predictability that can be identified. This is where chaotic behavior comes into play. Behavior in systems can be placed into two zones, one, the stable zone, where the system, if disturbed, returns to its initial state and two, the zone of instability where some small activity leads to further divergence (Rosenhead, 1998).

    CALCULATING CHAOS

    Chaos is immeasurable because of its level of randomness and unpredictability. Gabriel (1996) states that looking for sufficient equations to enable one to ‘manage’ such chaos is part of a futile and wish-fulfilling quest. However there are some researchers that believe calculating chaos is possible. While chaos in the business world mimics that in nature, unlike chaos in nature, there are measurable ways for project managers to try and calculate the degree to which chaos will affect their project. The following formula can help to calculate project constraints:

    Dynamics = D + a*P + b*R + c*D*P + d*P*R + e*R*D + f*D*P*R

    Where D=directives, P=prerequisites, R=resources and a & f are constraints.

    However Bertelsen and Koskela (2003) postulate that aside from estimating the size of the chaos (small to extra large), a system is too complicated to predict its function and response to a given problem.

    WHY IS BUSINESS SO CHAOTIC?

    The pace of today’s businesses and technological innovations have quickened to an impossible pace. Sometimes project timelines need to be written before all tasks and resources have been completely identified, which puts a project behind schedule before it has begun. This increasingly fast-paced system is “a breeding ground” for a chaotic management system (Yoke, 2003).

    This breeding ground is creating a complexity explosion, which is affecting the way project managers need to manage. Undertaking a management system project is more than a weeklong project—many last for years or longer. As conditions are constantly changing, goals and objectives need to also be flexible to change. Goals and objectives are necessary, however, flexibility is key in order to ensure positive long-term results of a project.

    HOW TO MANAGE CHAOS

    The first line of defense in order to manage chaos is a good management team and an even better project manager. According to Bertelsen & Koskela (2003) an organization can manage its chaos by seeking out the factors that are easiest to change. An organization should then handle a projects dynamics and stress in the face of uncertainties. Finally, a manager should both always have a contingency plan and be able to keep track of critical factors and issue warnings. By turning an organization into a “learning organization” successful management of chaos is more likely (Bertelsen & Koskela, 2003).

    Systems are so dynamically complex and highly sensitive to conditions that any link between cause and effect can set off a ripple effect rendering its future deliverable unpredictable. Technologies, timelines, scope, costs, personnel, are constantly changing within an organization and management must be adaptable. The same holds true for project managers. If they are not given the flexibility to adapt to chaos then management systems will fail. Project managers need to be seen as venture capitalists: always searching for new ideas.

    Most management systems set forth a detailed plan and than proceed to follow it. According to McNamara the best way to do this is to work backwards through the system of an organization. This will help to show which processes will produce the right output and what inputs are required to conduct those processes (McNamara, 1999). A good project manager is one who realizes that plans often need to change in order to accommodate a changing situation. By following contingency plans, good managers can avoid such mishaps as scope creep and cost overruns. There are different tools that project managers can use to help manage the chaos and successfully manage complicated systems. According to the Numbers Group some such tools are:

    1. Work Breakdown Structure (WBS) – breaks the product to be developed or produced by hardware, software, support, or service element and relates the scope to each. Example of WBS

    2. Program Evaluation and Review (PERT) – a model, which helps the project manager define the critical path using, randomized tasks Example of Pert Chart

    3. Implementation Schedule (GANTT) – graphical representation of the duration of tasks against the progression of time.

    Example of Gantt Chart

    4. Enneagram - originally a tool for personality mapping, can find order in chaos by identifying underlying patterns in an organization. The map allows project managers to predict certain outcomes, which results in more reliable management systems. The Enneagram provides a structured view with which to see the order in between chaos (Fowlke & Fowlke, 1997). Example of an Enneagram

    CONCLUSION

    A good project manager is one who can adapt to a changing environment as well as allow individuals to manage their own areas of expertise. This business trend is seen in forward thinking companies in the 21st century, and is also known as “managing by objectives” or “empowering knowledge workers”. Unfortunately, in most companies this value paradigm is missed because management is focused on the financials rather than on renewing and developing knowledge (Stuart, 1995).

    The project manager’s main function is to recognize employees’ strengths and to empower his group to work individually, both in a team and as individuals. The new project manager needs to be forward thinking and to have the ability to be flexible, creative, and able to respond to events quickly (Yolk 2003). Organizations need to embrace disorder and look to the edge of chaos (Stuart, 1995). Perhaps this empowerment of both individuals and teams as a whole, in conjunction with managements’ ability to stay nimble in the face of a dramatically changing environment, will allow organizations to better manage the challenge of chaos in the 21st century.

    REFERENCES

    Bertlesen, Sven; Koskela, Lauri. "Avoiding and Managing Chaos in Projects." .

    Blockley, David. "Managing Proneness to Failure." Journal of Contingencies & Cr

    CRM Web Based Solutions
    CRM web based solution is an easy and cost effective way to maintain a healthy relationship with your customer on the Internet. It is the latest trend in modern business organizations. With the wide use of the Internet, business organizations have become more reliant on web based CRM services.Customer relationship management, abbreviated CRM, is a comprehensive business strategy planned to maximize profitability, revenue, retention, and customer satisfaction. However, CRM business strategies mainly focus on customer satisfaction only. With the coming of CRM web based solutions, the entrepreneurs are able to offer support to the customer through the Internet, 24 hours a day, seven days a week.Depending on the needs, CRM web based solutions can be availed by any type of businesses. For example, specialized CRM web based solutions are available for client profiles, frequently ordered items, automatic replenishment systems, one-click ordering, and market basket analysis. Mostly, CRM web based solutions are built after systematically understanding the needs and demands.In a CRM
    wever Bertelsen and Koskela (2003) postulate that aside from estimating the size of the chaos (small to extra large), a system is too complicated to predict its function and response to a given problem.

    WHY IS BUSINESS SO CHAOTIC?

    The pace of today’s businesses and technological innovations have quickened to an impossible pace. Sometimes project timelines need to be written before all tasks and resources have been completely identified, which puts a project behind schedule before it has begun. This increasingly fast-paced system is “a breeding ground” for a chaotic management system (Yoke, 2003).

    This breeding ground is creating a complexity explosion, which is affecting the way project managers need to manage. Undertaking a management system project is more than a weeklong project—many last for years or longer. As conditions are constantly changing, goals and objectives need to also be flexible to change. Goals and objectives are necessary, however, flexibility is key in order to ensure positive long-term results of a project.

    HOW TO MANAGE CHAOS

    The first line of defense in order to manage chaos is a good management team and an even better project manager. According to Bertelsen & Koskela (2003) an organization can manage its chaos by seeking out the factors that are easiest to change. An organization should then handle a projects dynamics and stress in the face of uncertainties. Finally, a manager should both always have a contingency plan and be able to keep track of critical factors and issue warnings. By turning an organization into a “learning organization” successful management of chaos is more likely (Bertelsen & Koskela, 2003).

    Systems are so dynamically complex and highly sensitive to conditions that any link between cause and effect can set off a ripple effect rendering its future deliverable unpredictable. Technologies, timelines, scope, costs, personnel, are constantly changing within an organization and management must be adaptable. The same holds true for project managers. If they are not given the flexibility to adapt to chaos then management systems will fail. Project managers need to be seen as venture capitalists: always searching for new ideas.

    Most management systems set forth a detailed plan and than proceed to follow it. According to McNamara the best way to do this is to work backwards through the system of an organization. This will help to show which processes will produce the right output and what inputs are required to conduct those processes (McNamara, 1999). A good project manager is one who realizes that plans often need to change in order to accommodate a changing situation. By following contingency plans, good managers can avoid such mishaps as scope creep and cost overruns. There are different tools that project managers can use to help manage the chaos and successfully manage complicated systems. According to the Numbers Group some such tools are:

    1. Work Breakdown Structure (WBS) – breaks the product to be developed or produced by hardware, software, support, or service element and relates the scope to each. Example of WBS

    2. Program Evaluation and Review (PERT) – a model, which helps the project manager define the critical path using, randomized tasks Example of Pert Chart

    3. Implementation Schedule (GANTT) – graphical representation of the duration of tasks against the progression of time.

    Example of Gantt Chart

    4. Enneagram - originally a tool for personality mapping, can find order in chaos by identifying underlying patterns in an organization. The map allows project managers to predict certain outcomes, which results in more reliable management systems. The Enneagram provides a structured view with which to see the order in between chaos (Fowlke & Fowlke, 1997). Example of an Enneagram

    CONCLUSION

    A good project manager is one who can adapt to a changing environment as well as allow individuals to manage their own areas of expertise. This business trend is seen in forward thinking companies in the 21st century, and is also known as “managing by objectives” or “empowering knowledge workers”. Unfortunately, in most companies this value paradigm is missed because management is focused on the financials rather than on renewing and developing knowledge (Stuart, 1995).

    The project manager’s main function is to recognize employees’ strengths and to empower his group to work individually, both in a team and as individuals. The new project manager needs to be forward thinking and to have the ability to be flexible, creative, and able to respond to events quickly (Yolk 2003). Organizations need to embrace disorder and look to the edge of chaos (Stuart, 1995). Perhaps this empowerment of both individuals and teams as a whole, in conjunction with managements’ ability to stay nimble in the face of a dramatically changing environment, will allow organizations to better manage the challenge of chaos in the 21st century.

    REFERENCES

    Bertlesen, Sven; Koskela, Lauri. "Avoiding and Managing Chaos in Projects." .

    Blockley, David. "Managing Proneness to Failure." Journal of Contingencies & Cr

    Translation Companies: First Chance To Make a Lasting Impression
    You are taking the plunge or have been using translation services for some time now. What was your criteria? Do you simply hire native speakers for instance and assume they will woo over your overseas market with sleight of pen?Let me put it this way. If I were to hire an native English speaker right off the street, and asked him if he's a native English speaker- to which he responds yes, do I hire him on the spot?Hopefully that clarifies one thing, not all people can write, even if they are a native speaker. So taking this example further, would you hire someone based on their native speaking skills to write a full fledged salesletter to target your foreign market? Sure, if you like to take foolish risks.The bottom line is, being a native speaker doesn't cut it anymore. Don't just hire someone based on that. This holds true the bigger the project is that you are looking at.Why am I saying all this, well the bottomline is you only get once chance to make a lasting impression. The extent to which that impression is a favorable one in the eyes of your market largely at
    to conditions that any link between cause and effect can set off a ripple effect rendering its future deliverable unpredictable. Technologies, timelines, scope, costs, personnel, are constantly changing within an organization and management must be adaptable. The same holds true for project managers. If they are not given the flexibility to adapt to chaos then management systems will fail. Project managers need to be seen as venture capitalists: always searching for new ideas.

    Most management systems set forth a detailed plan and than proceed to follow it. According to McNamara the best way to do this is to work backwards through the system of an organization. This will help to show which processes will produce the right output and what inputs are required to conduct those processes (McNamara, 1999). A good project manager is one who realizes that plans often need to change in order to accommodate a changing situation. By following contingency plans, good managers can avoid such mishaps as scope creep and cost overruns. There are different tools that project managers can use to help manage the chaos and successfully manage complicated systems. According to the Numbers Group some such tools are:

    1. Work Breakdown Structure (WBS) – breaks the product to be developed or produced by hardware, software, support, or service element and relates the scope to each. Example of WBS

    2. Program Evaluation and Review (PERT) – a model, which helps the project manager define the critical path using, randomized tasks Example of Pert Chart

    3. Implementation Schedule (GANTT) – graphical representation of the duration of tasks against the progression of time.

    Example of Gantt Chart

    4. Enneagram - originally a tool for personality mapping, can find order in chaos by identifying underlying patterns in an organization. The map allows project managers to predict certain outcomes, which results in more reliable management systems. The Enneagram provides a structured view with which to see the order in between chaos (Fowlke & Fowlke, 1997). Example of an Enneagram

    CONCLUSION

    A good project manager is one who can adapt to a changing environment as well as allow individuals to manage their own areas of expertise. This business trend is seen in forward thinking companies in the 21st century, and is also known as “managing by objectives” or “empowering knowledge workers”. Unfortunately, in most companies this value paradigm is missed because management is focused on the financials rather than on renewing and developing knowledge (Stuart, 1995).

    The project manager’s main function is to recognize employees’ strengths and to empower his group to work individually, both in a team and as individuals. The new project manager needs to be forward thinking and to have the ability to be flexible, creative, and able to respond to events quickly (Yolk 2003). Organizations need to embrace disorder and look to the edge of chaos (Stuart, 1995). Perhaps this empowerment of both individuals and teams as a whole, in conjunction with managements’ ability to stay nimble in the face of a dramatically changing environment, will allow organizations to better manage the challenge of chaos in the 21st century.

    REFERENCES

    Bertlesen, Sven; Koskela, Lauri. "Avoiding and Managing Chaos in Projects." .

    Blockley, David. "Managing Proneness to Failure." Journal of Contingencies & Cr

    The 8 Toughest Business Questions
    Do you ever wonder if you will really succeed with your small business? You may have a number of special traits, but how well developed are they? There are qualities of endeavor and achievement that are common to successful business owners. Ask yourself these questions to see if you have what it takes.1. How will the business affect your family? The first few years of business start­up can be hard on family life. The strain of an unsupportive spouse may be hard to balance against the demands of starting a business. There also may be financial difficulties until the business becomes profitable, which could take months or years. You may have to adjust to a lower standard of living or put family assets at risk.2. How will you support your family while building up your business? This question must be worked out according to each persons’ individual circumstances. Many people start out on a part-time basis. Then when their incomes reach a certain level they will switch over to full time. Granted, if you take this "safer and surer" approach, it may take you longer to rea
    tool for personality mapping, can find order in chaos by identifying underlying patterns in an organization. The map allows project managers to predict certain outcomes, which results in more reliable management systems. The Enneagram provides a structured view with which to see the order in between chaos (Fowlke & Fowlke, 1997). Example of an Enneagram

    CONCLUSION

    A good project manager is one who can adapt to a changing environment as well as allow individuals to manage their own areas of expertise. This business trend is seen in forward thinking companies in the 21st century, and is also known as “managing by objectives” or “empowering knowledge workers”. Unfortunately, in most companies this value paradigm is missed because management is focused on the financials rather than on renewing and developing knowledge (Stuart, 1995).

    The project manager’s main function is to recognize employees’ strengths and to empower his group to work individually, both in a team and as individuals. The new project manager needs to be forward thinking and to have the ability to be flexible, creative, and able to respond to events quickly (Yolk 2003). Organizations need to embrace disorder and look to the edge of chaos (Stuart, 1995). Perhaps this empowerment of both individuals and teams as a whole, in conjunction with managements’ ability to stay nimble in the face of a dramatically changing environment, will allow organizations to better manage the challenge of chaos in the 21st century.

    REFERENCES

    Bertlesen, Sven; Koskela, Lauri. "Avoiding and Managing Chaos in Projects." .

    Blockley, David. "Managing Proneness to Failure." Journal of Contingencies & Crisis Management June 1998: 147-176.

    Freedman, David. "Chaos Theory." Inc. October 1998: 50-60.

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