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What is It Like Today to Get a Customer Service Person to Answer a Simple Question?
In general most of us have extremely fast paced lives with no time to waste. Therefore if a service or product we rely on has a problem, we need that particular company to provide us with excellent fast customer service.Is this the type of service we are receiving?With some of the companies we deal with absolutely, I would have to say businesses with the personal touches are becoming more old school thinking. With technology advancing at such a rapid pace, businesses are trying new ideas how they can save money, and still provide clients with customer service.Has situations like this happened to you?All of sudden you are having trouble receiving and sending e-mail. The problem has gone on for over an hour; you happen to be waiting for an important message to come threw. So you decided to give a quick call to the customer service. All you want to know is how long until service is resumed?You pick up the phone, dial the number and are immediately greeted

logs to serve as commercials for their talent. The employee has in effect, converted himself into a consultancy for hire.

Private Practice Building: Freedom from Having a Job
"The more you want to do something the less it seems like work" - Hugh PratherThis is a quote from poet Hugh Prather that I am blessed to be able to live out every day.I have my dream job, and cannot imagine doing anything else.What's your dream job?One of my passions is a desire for others in the helping professions to feel the same joy and excitement I do each day. Part of my dream job is as President of BuildingYourIdealPractice.com where we teach private practitioners how to create their ideal practice and fill it with their best clients.So what is your dream job? What would you most like to do? If you could create your perfect work day, what would it be like? Now, what if you could create a week, a month, a year, a lifetime, of those perfect days?Part of my motivation for building by dream job is what I watched my father, and thus our family, go through when I was a kid. My dad worked for the federal governmen

By 2012, recruiters will be as irrelevant as the Milkman, Blacksmith, and Phone Operators of yesteryear. Why? Simply put, the innovation of the age would have quietly and efficiently processed humanity out of the doldrums of administrivia and research; thereby eradicating an industry made up of recruiters, career job boards, career coaches, resume writers and internet researchers. An explanation of their extinction is seen in the day-to day work process of the average hiring manager.

Sally Newyear is a Project Manager operating in a Fortune 500 company that produces widgets. She was assigned to control the production of 1,000,000 widgets by the end of the quarter; not a problem with sufficient help. Sally logs into her PC and clicks the “Recruiting” icon. A holographic window displays the status of a request made three days prior. Five candidates are scheduled for phone conversations with her on Friday. The top candidate meets 98% of her requirements (technical acumen, compatible career path, likelihood of success and references from inside her organization.) with the fifth best candidate meeting 86% of Sally’s necessities for the position.

Pardon the pun, but Sally was a “happy” Newyear. A mere five years ago, such a recruiting feat would have been unlikely for the same position. It was then that the status quo would have been to expect a nine month turnaround; even using the resources of a dedicated recruiter, it was unlikely that so many candidates would have been identified and qualified to the degree that they are now. Sally sits back, smiles and thinks to herself, “Where was this technology 10 years ago? This looks like the fourth (so-called) difficult job this month that is going to be filled in less than 2 weeks!”

In the post-bubble era that we operate in now, Recruiters deflect such possibilities as the by-product of organizations that deem staffing with the indifference so many job seekers share. Recruiters are a necessary evil; a Godsend for the unemployed, underemployed or unhappily employed, but an annoyance otherwise. The technological building blocks to change these perceptions are in place and promises to evolve beyond the beta phase of today. What keeps it from coming into fruition sooner than the 2012 scenario is the rapidly changing job market and the evolving job seeker.

The day of passive and active candidates has gone. Candidates now work under market conditions which are project driven. They move from position to position, project to project (both internally and externally within a company) based on skills, areas of interests and company requirements. Additionally, permanent employees become a rare breed for any company as the general mindset of the future worker is that “I work for me” on “Your property or time.” Benefits such as Healthcare, Stock Options and so on have become the growing turf of Benefit Providers. Furthermore, the more savvy employees have taken to hosting videos on their blogs to serve as commercials for their talent. The employee has in effect, converted himself into a consultancy for hire.

Globalizing a Brand Requires Different Thinking
Grab OpportunityMany well established national and regional brands see global expansion as the golden egg. The promise of new emerging consumer markets in many of the world’s burgeoning economic regions is a great lure for these brands. China and India, for example, have emerging middle class consumer markets that look to provide many consumer brands (US and European) with the opportunity to grow market share.To navigate these fertile markets and increase your market share it is important that you understand brand dynamics. Sadly, many manufactures do not. They will plow these new waters with the same reckless brand management that has led them to believe that their domestic success is a result of something other than heavy advertising spending. Understanding how a brand’s permission sets the stage for future success in the market is essential, and the lessons are even more telling when you move the brand into a different culture.Global Brand

the “Recruiting” icon. A holographic window displays the status of a request made three days prior. Five candidates are scheduled for phone conversations with her on Friday. The top candidate meets 98% of her requirements (technical acumen, compatible career path, likelihood of success and references from inside her organization.) with the fifth best candidate meeting 86% of Sally’s necessities for the position.

Reaping the Benefits of Value Stream Mapping
Value Stream Mapping (VSM) is a proven tool. Well suited for a broad range of industries and processes, VSM is ideal for creating positive organizational changes, developing efficient future states, and producing system-wide benefits in cost, quality, and flexibility. In short, it helps eliminate waste.But like any tool, VSM must be applied properly. That means avoiding the common errors that invalidate the mapping process. Below are tips on developing an accurate VSM. These tips will not only improve the accuracy of your map and facilitate the mapping process, they’ll also help you reap its system-wide benefits.But first, let’s define a value stream. It includes all the activities required in bringing a product from “raw materials” into the customer’s hands or in providing service to a target audience. Michael Porter, author of Competitive Advantage: Creating and Sustaining Superior Performance, was among the first to talk about value chains and value streams. In his defin

ve been identified and qualified to the degree that they are now. Sally sits back, smiles and thinks to herself, “Where was this technology 10 years ago? This looks like the fourth (so-called) difficult job this month that is going to be filled in less than 2 weeks!”

Keep Your Bookkeeper's Interest
The typical life cycle of a bookkeeper’s clientele is rather simple. A bookkeeper just setting up shop on their own will take any clients they can get in order to get started. At this stage, any income is good income. As time goes by and referrals grow, a bookkeeper who’s good at what he does will have more and more clients knocking on the door. There’s a limit to how much any one person can do, and most bookkeepers are one-person shops. As the workload increases, which it will for good bookkeepers, earlier clients may be discarded if they don’t meet the new standards, as the bookkeeper looks for clients who are 1) profitable, 2) easy or easier to work with, 3) able to pay within terms, and 4) reliably consistent.It’s simply how businesses operate, even your bookkeeper. How can you keep the interest of your bookkeeper if he or she is experiencing rapid growth and looking for greener pastures? At this juncture, you may not mind finding someone new. Perhaps you’ve been looking for a

to fruition sooner than the 2012 scenario is the rapidly changing job market and the evolving job seeker.

Career Job Satisfaction - Get Off the Treadmill - Exit Your Rat Race!
Get Off the Treadmill - Exit Your Rat Race!We can all get in a rut from time to time. Who hasn’t had a moment in their lives where you’ve asked yourself the question: “Why am I doing this?” Whether it's who you've become, the business you are in, your career, relationships, where you live or all of the above - sometimes you realise you're just not where you want to be – and you’re not sure how you got there! It sure feels like your own version of a rat race though.If where you want to be in your life is not where you are, then maybe it's time for you to drop out of your very own rat race. We are conditioned into believing that we must continue to strive, to take more on, and to do more, in order to be “successful”. But this is a limited and ultimately self-defeating definition. If we can only be more successful by what and how much we do, then we have created our own treadmills to run on.1. Redefine Success Redefining success for yourself can be the f

logs to serve as commercials for their talent. The employee has in effect, converted himself into a consultancy for hire.

So how does this hiring Utopia operate? Well from the job seeker side, candidates will no longer be sold on an opportunity or a company only (although that will play a part). Due to the labor shortage, job seekers can afford to be picky because they can literally work anywhere (thanks to the growing dominance of telecommuting). The job seeker of the future makes value-based employment decisions. To assist them with their considerations are customized “Bots” (online automated search robots searching the web 24x7) who never sleep. They gather, collect and analyze data from a variety of online sources and then present them to candidates who have elected to receive such data from their secured online job center administered by The Department of Labor. The data that these bots gather derives from such sources as: Video and Radio commentary on the company (made over public airwaves), Employee blogs, “Best Company To Work For” ratings, Lawsuits pending and resolved, Citations in Research Journals – if applicable, History Of Layoffs, Community Involvement, Standard of Living for the location of the company, Compensation Comparison to rival companies and quotes from News sources.

From the perspective of Sally Newyear, company bots are able to scout for talent based on the academic history and personality of a candidate (covering grades, interests and ambitions recorded from highschool through college or trade school, as college enrollees have diminished greatly), core talents of a candidate (as to ascertain what skills are transferable), work history, extra-curricular career related activities and a personal career path that is reviewed, updated annually and maintained by the Department of Labor. Armed with this data, companies are able to match the needs of their business months and (often) years in advance of the actual need. Imagine receiving an email from an enterprise that says, “Congratulations on your straight-A report card and getting accepted into the Young Engineers of America Association. Please keep up is mind when you enter college and begin to consider internships. By then, we would have figured out Quantum Physics and will need your help in developing “Star Trek” teleportation technology. Go Soaring Eagles!” (Of course, “Soaring Eagles” is the mascot of your high school.)

If you are thinking that this is just a cold Orwellian view of the future with no inkling of personal relationships, then you would be wrong. Relationships still flourish between candidates, companies, and hiring managers though the uses of personal networking tools. Add to that consistent permission based 1 x 1 marketing and you have a process that proactively builds relationships and pushes out useful content to all concerned. The future of technology is to act as a facilitator, the saver of time and the weeding out of the noise. This frees up both candidate and company to invest in what is really important…the relationship.

Like the Darwinian drawing depicting the theory of man’s evolution, the dawn, development and extinction of recruiting (as we know it) is in motion. From desk and phone (to) desk, phone and phonebook (to) desk, phone, phonebook and fax (to) desk, phone and internet (to) desk, phone, internet, ATS, (to) desk, phone, internet, ATS, converging technologies (to) desk, phone, internet, converged technologies, advancing technologies (to) Whatever happened to Recruiters?

Ladies and gentlemen, welcome to the age of Convergence.

*ATS systems becoming CRM solutions

*CRM solutions becoming ATS systems

*ATS/CTS solutions

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Even the best intentions in measuring customer satisfaction are subject to problems along the way. Temptations to avoid are: Complacency
Analysis paralysis
Doing nothing with the feedback
Failing to listen to your experts
De motivating employees

Machine shops are manufacturing units that produce specific machinery. They can be either small scale or big companies. A person or a company already involved in this field is sometimes interested in taking over another machine shop that is for sale. The shop on sale could be so because of its non-performance, lack of productivity, or labor problem. It could also be due to a personal problem of the owner.

Culture surveys have become commonplace for organisations today. But the basic premise of many of them is 'off base' and will not achieve the results they are looking to gain. And the reason for this is actually quite simple. This article attempts to outline the current state of play and begins to discuss some simple solutions.

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