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Digg it UP - The Power of the Network: How to Develop Competitive Advantage in Business
Get Results Through Leading Instead of Managing als from clients and associates whom I have served. It helps potential prospects who have found me to have a better feel for me, to understand me more and not to feel nervous about putting their business (and hands) in "some guy on the internet" (that may or may not be legitimate).Business leaders today at all levels in organisations are facing more stresses and tasks than at any time in the past. Even though we have more tools at our disposal to manage these tasks we are also bombarded with more information and data to process than ever before. In this environment it is all too easy for leaders to make mistakes and in most instances staff are patient and forgiving of these honest slips.However, there is one area where staff are not willing to compromise. This is the area of management versus leadership. Under stress we may forget that there are times to lead and times to manage, and slip into management mode when dealing with our teams.If you or your team are experiencing "people issues" look for this rule of thumb: Manage the processes and the procedures - but - Lead, guide & teach the people.If there are problems, check if your leadership team is confusing managing with leading.It really is that simple - not that easy - but certainly that simple.A truly effective leader has a genuine concern for the success of those he leads, treating all staff members as individuals, giving credit, and ensuri Developing a sense of reliability, of comfortable association is extremely important. It helps people take the next step. This is even more essential when running a business "long distance" or through the network such as Intrmarket Solutions. We provide assistance to companies that want to do business with Japan through advisory positions, sales assistance, data mining information gathering and a whole lot of other services that ordinary businesses and especially consulting firms do not want to do or cannot do. This is the competitive advantage that we need in order to succeed. And providing the "links" to the real world through testimonials from real companies (with real names, addresses and phone numbers for confirmation) is how we do this. The UPS employee did a Google search for my associate's name. Because our website was listed in Google, and thanks to the existence of these testimonials which had my associate's name was also listed, the UPS person found my Intrmarket Solutions website, and called me for help! Do you think my associate ever thought that by giving me a testimonial it would, in the future, help someone somewhere in the w Why Techies Get Laid Off and How to Avoid It An amazing thing happened today that exemplifies the power of the "global network".I was a freshly graduated Accounting degree holder when I saw Monty Python's great comedy skit:Man to career counselor: "I'm an accountant, but I want to change jobs."Career counselor: "Why?"Man: "Accountancy is boring, boring, BORing, BORING!, boring, bor . . . ING!"Career counselor to the man: "But, sir, our tests show you're a very boring person."You're not a boring person, so you don't need to know anything about accounting. It's just for bean counters. Nothing to do with you, right?Wrong. To understand how to prevent yourself from being laid off during the next business slowdown, you must learn what a young bookkeeper in 1886 named Claude Hopkins figured out. Because of it, he changed careers and soon became wealthy.Here's what important -- that financial document known as the "Income Statement."Gross income (sales) minus Expenses equals Net Income (profit)If businesspeople want to increase profits, they must either make the Gross income figure larger or the Expenses figure smaller. Or both.Simple algebra, right?Now, as a techie, which category does your salary fall into?Yes, you're an expense. That's I received a call from UPS Japan. They have to deliver a parcel from America to my Italian associate that lives in Tokyo. The address on the waybill was incorrect and there was no telephone number on the waybill. UPS wanted to deliver this parcel so they did a search on google inputting my associate's name. What they came up with was my Intrmarket Solutions web site at http://www.intrmarketsolutions.com. They searched through my contact information which was very easily accessible in an extremely simple way and called me. I provided the telephone number of my associate and told them that if they cannot get through (he may be away on business) to call me back and I would provide the most recent mailing address for them to deliver the parcel. I contacted my associate to confirm that UPS did get through so his parcel is on the way to his office. This is a real-life example of how the internet was used to help someone succeed in their ventures. This brings up a few very interesting points to consider: 1) COMPETITIVE ADVANTAGE: ACCESSIBILITY All companies need to be accessible in order for clients to find them. This is an obvious fact. Without visibility no company would ever have contact and no transactions would occur. Traditional means have been to have a physical presence with a sign above the door so that people walking by will note your presence. When advertising advanced, we moved to utilizing the media (newspapers, trade magazines, phone books, TV etc.). Companies go to trade shows for exposure, they put up ads on automobiles and billboards, and more. These days, research on how people are advertising shows that things are dramatically changing; more and more companies are putting ads on the internet through the search engines. Google and Yahoo have become so successful (and wealthy) not because they offer all that free stuff, but because so many millions of people access them, find ads, click on the ads and go to businesses that are there. This makes revenue for these companies. To have an ad on the internet usually means to have a website or presence on the internet. A website that is visible, "google-able" (accessible through search engines), simple, professional and well-laid out (with easy access to contact information) is a major asset in this day and age when nearly everyone looks to the net to find people and places. In the past, even when it was not necessary, "web-heads" often said, "you have to be on the net." I didn't necessarily completely agree in the past, but now I feel differently. Managers in their 50s and 60s (those that are running "older, established" companies) have finally embraced the necessity of IT to develop competitive advantage in their company so they too look to the internet for information on people, businesses and novel ideas. They also use it to see what the competition is doing and to stay one step ahead of the pack. Of course the younger generation managing businesses are heavily invested in the internet. I am still trying very hard to get better access to my website; it is an ongoing process, an upward spiral. One always must be constantly innovating, looking for new things to add, new values, new advantages otherwise the competition will level the playing field, or worse, get one up on you. I regularly look at the number of "hits" or accesses to my website through statistics my host offers, tweak the keywords, make more submissions to other important search engines and the like. There are companies that will do this for you. If you choose to go that route you need to do your due diligence as you would in any business venture before hiring someone to do something for you. There are companies that will do it for free, some that will charge a huge amount, others that will meet your needs and those that will scam you and try to rip you off. If you have the finances to go this way, I highly recommend it for small and medium businesses alike. You wouldn't ask a first-year medical student to perform open-heart surgery, would you? Likewise, would you ask a newspaper delivery person to write your "million dollar" marketing campaign? Use the resources that best suit your needs and the most talented people in the field. Look to the "total running costs", the costs over the entire project, and not just the numbers that follow the dollar sign. Quite simply, you need to be visible and more importantly, findable. And you need to be found before the prospect finds your rivals. This gives you a competitive advantage, and the only way you can succeed in business is to have a competitive advantage over your rivals. In the ISO 14001 (environment) world, you continually need to be spiraling up. This means you need to innovate and provide new and unique ways of "helping the environment". Of course decreasing your negative impact is one way (use less gasoline, decrease electricity, eliminate waste, etc.) but another excellent way is to add to the positive impact of the environment (produce environmentally friendly goods, use environmentally friendly associates, etc.). Decreasing costs and providing goods cheaper than the competition is one way to be competitive, but think outside the box and try to provide added value, more for your customer, things that the rivals are not willing to do and you have an even more powerful competitive advantage. 2) CLUSTERS: UTILIZING THE NETWORK How did a Japanese employee of a global transport company find my association to the person he needs to make a delivery to you may be asking. This is the power of the network. On my website I have testimonials from clients and associates whom I have served. It helps potential prospects who have found me to have a better feel for me, to understand me more and not to feel nervous about putting their business (and hands) in "some guy on the internet" (that may or may not be legitimate). Developing a sense of reliability, of comfortable association is extremely important. It helps people take the next step. This is even more essential when running a business "long distance" or through the network such as Intrmarket Solutions. We provide assistance to companies that want to do business with Japan through advisory positions, sales assistance, data mining information gathering and a whole lot of other services that ordinary businesses and especially consulting firms do not want to do or cannot do. This is the competitive advantage that we need in order to succeed. And providing the "links" to the real world through testimonials from real companies (with real names, addresses and phone numbers for confirmation) is how we do this. The UPS employee did a Google search for my associate's name. Because our website was listed in Google, and thanks to the existence of these testimonials which had my associate's name was also listed, the UPS person found my Intrmarket Solutions website, and called me for help! Do you think my associate ever thought that by giving me a testimonial it would, in the future, help someone somewhere in the wo Is Your Website Portable? oor so that people walking by will note your presence. When advertising advanced, we moved to utilizing the media (newspapers, trade magazines, phone books, TV etc.). Companies go to trade shows for exposure, they put up ads on automobiles and billboards, and more.Engage your customers no matter where they are on the web.Internet marketers are finding that having a great web page is only great for as long as their customers remain focused on their site. Web developers will tell you that they can make your site more compelling, but, no matter how engaging a web page is, it will only be on the screen for a small fraction of the 4 to 6 hours the average user is surfing the internet on a given day. Optimizing your site for search engine hits will bring your customers to the mountain, but what if you could put the mountain in their hands to take along with them?Companies are putting a lot of energy and expense into their website. Experts say that an effective website must be searchable, should keep the viewer on the page as long as possible, and provide content and interactivity to encourage repeat visits. The most successful websites maintain fresh content, provide ways of interacting with visitors, allow visitors to interact with each other, and allow for online transactions. Still, after all of the effort to create a look and feel to hold visitors, statistics show that users visit a website for an average of sixty seconds before mov These days, research on how people are advertising shows that things are dramatically changing; more and more companies are putting ads on the internet through the search engines. Google and Yahoo have become so successful (and wealthy) not because they offer all that free stuff, but because so many millions of people access them, find ads, click on the ads and go to businesses that are there. This makes revenue for these companies. To have an ad on the internet usually means to have a website or presence on the internet. A website that is visible, "google-able" (accessible through search engines), simple, professional and well-laid out (with easy access to contact information) is a major asset in this day and age when nearly everyone looks to the net to find people and places. In the past, even when it was not necessary, "web-heads" often said, "you have to be on the net." I didn't necessarily completely agree in the past, but now I feel differently. Managers in their 50s and 60s (those that are running "older, established" companies) have finally embraced the necessity of IT to develop competitive advantage in their company so they too look to the internet for information on people, businesses and novel ideas. They also use it to see what the competition is doing and to stay one step ahead of the pack. Of course the younger generation managing businesses are heavily invested in the internet. I am still trying very hard to get better access to my website; it is an ongoing process, an upward spiral. One always must be constantly innovating, looking for new things to add, new values, new advantages otherwise the competition will level the playing field, or worse, get one up on you. I regularly look at the number of "hits" or accesses to my website through statistics my host offers, tweak the keywords, make more submissions to other important search engines and the like. There are companies that will do this for you. If you choose to go that route you need to do your due diligence as you would in any business venture before hiring someone to do something for you. There are companies that will do it for free, some that will charge a huge amount, others that will meet your needs and those that will scam you and try to rip you off. If you have the finances to go this way, I highly recommend it for small and medium businesses alike. You wouldn't ask a first-year medical student to perform open-heart surgery, would you? Likewise, would you ask a newspaper delivery person to write your "million dollar" marketing campaign? Use the resources that best suit your needs and the most talented people in the field. Look to the "total running costs", the costs over the entire project, and not just the numbers that follow the dollar sign. Quite simply, you need to be visible and more importantly, findable. And you need to be found before the prospect finds your rivals. This gives you a competitive advantage, and the only way you can succeed in business is to have a competitive advantage over your rivals. In the ISO 14001 (environment) world, you continually need to be spiraling up. This means you need to innovate and provide new and unique ways of "helping the environment". Of course decreasing your negative impact is one way (use less gasoline, decrease electricity, eliminate waste, etc.) but another excellent way is to add to the positive impact of the environment (produce environmentally friendly goods, use environmentally friendly associates, etc.). Decreasing costs and providing goods cheaper than the competition is one way to be competitive, but think outside the box and try to provide added value, more for your customer, things that the rivals are not willing to do and you have an even more powerful competitive advantage. 2) CLUSTERS: UTILIZING THE NETWORK How did a Japanese employee of a global transport company find my association to the person he needs to make a delivery to you may be asking. This is the power of the network. On my website I have testimonials from clients and associates whom I have served. It helps potential prospects who have found me to have a better feel for me, to understand me more and not to feel nervous about putting their business (and hands) in "some guy on the internet" (that may or may not be legitimate). Developing a sense of reliability, of comfortable association is extremely important. It helps people take the next step. This is even more essential when running a business "long distance" or through the network such as Intrmarket Solutions. We provide assistance to companies that want to do business with Japan through advisory positions, sales assistance, data mining information gathering and a whole lot of other services that ordinary businesses and especially consulting firms do not want to do or cannot do. This is the competitive advantage that we need in order to succeed. And providing the "links" to the real world through testimonials from real companies (with real names, addresses and phone numbers for confirmation) is how we do this. The UPS employee did a Google search for my associate's name. Because our website was listed in Google, and thanks to the existence of these testimonials which had my associate's name was also listed, the UPS person found my Intrmarket Solutions website, and called me for help! Do you think my associate ever thought that by giving me a testimonial it would, in the future, help someone somewhere in the w How to Drive the Right Customer Management System ernet for information on people, businesses and novel ideas. They also use it to see what the competition is doing and to stay one step ahead of the pack. Of course the younger generation managing businesses are heavily invested in the internet.As companies battle to win new customers and keep current ones where customer loyalty is fleeting at best, the demand for Customer Relationship Management (CRM) solutions is at an all-time high. With all of the available solutions, companies wanting to leverage their sales and marketing strategies, strengthen their workforce, and utilize the best tools available are forced to make a CRM software choice. The problem is: Which choice is the right one?The right CRM solution can raise an organization’s visibility and place them far out in front of their competitors. The wrong choice can set them back thousands of dollars and cause them to lose the ground that they fought so hard to win.As strange as it may seem, a successful CRM implementation is based more on the “right company” than it is on the “right software”. In fact, a successful implementation and a healthy ROI (Return on Investment) depends 80% upon the company evaluating and using the system and 20% on the software itself.Let’s use the analogy of a car and a driver to illustrate my point. Driving any car from point “A” to point “B” is more dependent upon your driving skills than anything else. However, choosing I am still trying very hard to get better access to my website; it is an ongoing process, an upward spiral. One always must be constantly innovating, looking for new things to add, new values, new advantages otherwise the competition will level the playing field, or worse, get one up on you. I regularly look at the number of "hits" or accesses to my website through statistics my host offers, tweak the keywords, make more submissions to other important search engines and the like. There are companies that will do this for you. If you choose to go that route you need to do your due diligence as you would in any business venture before hiring someone to do something for you. There are companies that will do it for free, some that will charge a huge amount, others that will meet your needs and those that will scam you and try to rip you off. If you have the finances to go this way, I highly recommend it for small and medium businesses alike. You wouldn't ask a first-year medical student to perform open-heart surgery, would you? Likewise, would you ask a newspaper delivery person to write your "million dollar" marketing campaign? Use the resources that best suit your needs and the most talented people in the field. Look to the "total running costs", the costs over the entire project, and not just the numbers that follow the dollar sign. Quite simply, you need to be visible and more importantly, findable. And you need to be found before the prospect finds your rivals. This gives you a competitive advantage, and the only way you can succeed in business is to have a competitive advantage over your rivals. In the ISO 14001 (environment) world, you continually need to be spiraling up. This means you need to innovate and provide new and unique ways of "helping the environment". Of course decreasing your negative impact is one way (use less gasoline, decrease electricity, eliminate waste, etc.) but another excellent way is to add to the positive impact of the environment (produce environmentally friendly goods, use environmentally friendly associates, etc.). Decreasing costs and providing goods cheaper than the competition is one way to be competitive, but think outside the box and try to provide added value, more for your customer, things that the rivals are not willing to do and you have an even more powerful competitive advantage. 2) CLUSTERS: UTILIZING THE NETWORK How did a Japanese employee of a global transport company find my association to the person he needs to make a delivery to you may be asking. This is the power of the network. On my website I have testimonials from clients and associates whom I have served. It helps potential prospects who have found me to have a better feel for me, to understand me more and not to feel nervous about putting their business (and hands) in "some guy on the internet" (that may or may not be legitimate). Developing a sense of reliability, of comfortable association is extremely important. It helps people take the next step. This is even more essential when running a business "long distance" or through the network such as Intrmarket Solutions. We provide assistance to companies that want to do business with Japan through advisory positions, sales assistance, data mining information gathering and a whole lot of other services that ordinary businesses and especially consulting firms do not want to do or cannot do. This is the competitive advantage that we need in order to succeed. And providing the "links" to the real world through testimonials from real companies (with real names, addresses and phone numbers for confirmation) is how we do this. The UPS employee did a Google search for my associate's name. Because our website was listed in Google, and thanks to the existence of these testimonials which had my associate's name was also listed, the UPS person found my Intrmarket Solutions website, and called me for help! Do you think my associate ever thought that by giving me a testimonial it would, in the future, help someone somewhere in the w Mobile Oil Change Vans and Packages Available st talented people in the field. Look to the "total running costs", the costs over the entire project, and not just the numbers that follow the dollar sign.There are many people who wish to get into the mobile oil change business and there are many packages available on the Internet for this. Having been in the mobile auto services business for some 27-years it has always been of interest to me how to best put together the perfect rig or van set up in order to be the most efficient possible.This way you can best service the customer and of course make money too. After all if you are running a small business no matter how small one of your primary goals should be to make money right? Now then, recently I was asked by a gentleman to tell him how much it costs for a complete mobile oil change van and package.Well, we do not sell Mobile Oil Change Vans or products and I cannot imagine what gave him this idea or what led him to such false assumptions and erroneous thought process. We do not sell products or Offer anything to the public? Yet having been in the auto mobile service business he assumed we also sold stuff for others to start their businesses? Well, let me tell you the market is too good to share.Nevertheless I do have some thoughts on this pre-packaged Mobile Oil Change Business Opportunity Sector, since I know a Quite simply, you need to be visible and more importantly, findable. And you need to be found before the prospect finds your rivals. This gives you a competitive advantage, and the only way you can succeed in business is to have a competitive advantage over your rivals. In the ISO 14001 (environment) world, you continually need to be spiraling up. This means you need to innovate and provide new and unique ways of "helping the environment". Of course decreasing your negative impact is one way (use less gasoline, decrease electricity, eliminate waste, etc.) but another excellent way is to add to the positive impact of the environment (produce environmentally friendly goods, use environmentally friendly associates, etc.). Decreasing costs and providing goods cheaper than the competition is one way to be competitive, but think outside the box and try to provide added value, more for your customer, things that the rivals are not willing to do and you have an even more powerful competitive advantage. 2) CLUSTERS: UTILIZING THE NETWORK How did a Japanese employee of a global transport company find my association to the person he needs to make a delivery to you may be asking. This is the power of the network. On my website I have testimonials from clients and associates whom I have served. It helps potential prospects who have found me to have a better feel for me, to understand me more and not to feel nervous about putting their business (and hands) in "some guy on the internet" (that may or may not be legitimate). Developing a sense of reliability, of comfortable association is extremely important. It helps people take the next step. This is even more essential when running a business "long distance" or through the network such as Intrmarket Solutions. We provide assistance to companies that want to do business with Japan through advisory positions, sales assistance, data mining information gathering and a whole lot of other services that ordinary businesses and especially consulting firms do not want to do or cannot do. This is the competitive advantage that we need in order to succeed. And providing the "links" to the real world through testimonials from real companies (with real names, addresses and phone numbers for confirmation) is how we do this. The UPS employee did a Google search for my associate's name. Because our website was listed in Google, and thanks to the existence of these testimonials which had my associate's name was also listed, the UPS person found my Intrmarket Solutions website, and called me for help! Do you think my associate ever thought that by giving me a testimonial it would, in the future, help someone somewhere in the w Advertised Products Versus Perception from a South African Perspective als from clients and associates whom I have served. It helps potential prospects who have found me to have a better feel for me, to understand me more and not to feel nervous about putting their business (and hands) in "some guy on the internet" (that may or may not be legitimate).A South African publication revealed that South Africa's top 100 advertisers spent in excess of $930 million on building their brands in 2005. Some individual companies spent upwards of $28 million on advertising to drive their brands home.What's being advertised and what's being delivered are two totally opposite things. Customers have been left by the way side reeling at the fact they have just been coned in many instances."If the brand experience does not measure up to the advertised expectation, Mr Joe Public is guaranteed to walk away. This is one of the great tragedies of brand communication efforts."- Terry BehanWhy is there a major flaw in advertised products versus the delivery thereof, simple, the average business spends six times more to attract new customers than it does to keep old ones. Service quality in South Africa needs huge attention, this is not only our problem it is also a global problem. One of the single greatest keys to longterm success can be summed up in three simple words: quality customer service.Major brand suppliers have no idea about these simple words, they could care less because they have no competition in their field. Consume Developing a sense of reliability, of comfortable association is extremely important. It helps people take the next step. This is even more essential when running a business "long distance" or through the network such as Intrmarket Solutions. We provide assistance to companies that want to do business with Japan through advisory positions, sales assistance, data mining information gathering and a whole lot of other services that ordinary businesses and especially consulting firms do not want to do or cannot do. This is the competitive advantage that we need in order to succeed. And providing the "links" to the real world through testimonials from real companies (with real names, addresses and phone numbers for confirmation) is how we do this. The UPS employee did a Google search for my associate's name. Because our website was listed in Google, and thanks to the existence of these testimonials which had my associate's name was also listed, the UPS person found my Intrmarket Solutions website, and called me for help! Do you think my associate ever thought that by giving me a testimonial it would, in the future, help someone somewhere in the world have a critical package delivered to him? The network can be a mind-boggling thing. You never know how something you do for someone will be "paid back", but eventually it will. It always happens. Now, how is that for a unique way to leverage your name on the internet? This is the main reason why I am writing this article; to show you the power of the "network" and of the internet, and of the global market and how we at Intrmarket Solutions capitalize on the resources at hand. SUMMARY In summary the following points are vital for success in business (and in life): 1) Develop a competitive advantage to stay ahead of the competition. 2) Understand that price is very important but it is not the only way to develop competitive advantage. 3) Always be aspiring to improve through innovation and education. 4) Look for ways to utilize the network you have developed, the cluster you are associated with. 5) Rely upon your friends, associates, employees, those around you for their knowledge, expertise and assistance whenever you can. And invest in them for they are your most important asset of all. 6) Use the most effective marketing resources at hand and invest in the best that you can afford. 7) Look for long-term success, not short-term gain. Short-term is fleeting, but long-term is long-lasting. 8) I'll say it again: Invest. If you follow these steps, think how they can apply to your business and try to apply them in a way that makes sense to you, you will be well on the road to developing a competitive advantage that many highly-paid MBAs are trying to instill in companies just like yours around the world today. Most people running smaller to midsize businesses are ordinary people with little to no formal business training. They are scrambling, just trying to keep up, flying by the "seat of their pants" with no foundation for long-term growth and success. They are your rivals. Get the jump on your competitors today. Develop a definite competitive advantage. Cameron Switzer Our Mission Statement:
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