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  • Digg it UP - Management Span of Control and The Power of Models

    Want To Make It Big In The Entertainment Industry? Consider Sales Management Training
    So you want to be in entertainment? That is a tough nut to crack and every little advantage helps. Everyone knows the business is dog eat dog so how can you give yourself the edge over all the other competition particularly if you have not yet established any connections? A good key to success is preparation. When an opportunity arises you will be in a great position to capitalize on it if you are prepared for it.Being in the entertainment business has a great deal to do with how you present yourself. Whether you are seeking to be a musician, rapper, talent manager or some other position in the music business you will be judged on how you present yourself. Should you meet someone of importance to your potential career it is crucial to make a good first impression. As the old saying goes, “You never get a second chance to make a good first impression.” This is where the preparation comes into play.To put your best foot forward you need to get the proper training. A career training course on Sales Management is the perfect prepara
    number of top executives." For example, if your company does not have an executive director, but is directed by three full-time, salaried commissioners, the formula "[N+(S-3)]/S" will be used.

    As an example, lets assume that a business has one (1) CEO, four (4) managers of four different departments and employees 25 non-supervisory employees.

    The formula would equate to [25 + 5 –1]/ 5 or a management to employee ratio of 1 manager for 5.8 employees.

    Why is the ratio important?

    This is just a guideline to establish a model. The ultimate goal of this model is to maximize efficiency in employee supervision while allowing managers/supervisors to effectively manage. It should be expanded to allow CEO’s to collect and interpret related collected metrics about the health of his/her company.

    Obviously if you have too few managers/supervisors in the chain of command, then those managers/supervisors will not be able to efficiently and effectively manage the employees or keep pace with written evaluations, schedules and other employee related programs. On the other hand, employees may carry too much responsibility and control too much of the department. These are measurable

    Setting Up Appointments When You Need A Career Change
    The key is to job hunt smarter not harder. There is no point spending all day applying to over 50 companies and get so frustrated at the end of the day because non of the employers have responded to your applications.Don't join the rat race. Many are called but few are chosen. Why join the many when you can be among the few chosen ones without joining the crowd.A bird at hand is better than 10,000 in the forest. You can always use that one bird to catch the many thousands in the forest because birds of the same feather flock together.The same applies to the job market. Why apply for the thousands of jobs on job boards when you can use a contact person to attract or be introduced to many other key contacts that could help you attain the job you are looking for.For example, if you want to start a career in project management, start networking among your friends. There must be someone you know who knows a project manager. Build rapport and create a network ladder to get to your main contact person.Once you have
    There isn’t a steadfast rule in determining a proper Management to Staff ratio. However, there are some guidelines that can assist in establishing a ratio that allows Upper Management to efficiently assess and evaluate a department, department managers to efficiently assess and evaluate employees. And a company to create benchmarks to gauge and define a model ratio that works best with their business model.

    First you should define the roles and responsibilities of Management, Supervisors and non-supervisory employees. Here are some suggestions:

    Define a Manager:

    A Manager has the responsibility for strategic operations, planning and formulates company policy or directs the work of a department. Exercises supervisory authority that is not merely routine or clerical in nature and requires the consistent use of independent judgment.

    Additional Related-Duties may include:

    Administers one or more policies or programs of a company, Manages, administers, and controls a local branch office of a company, Has substantial responsibility in human resources management, company-to-public or company-to-employee relations, public information, or the preparation and administration of budgets.

    Examples of working titles that are often managerial include: Chief Executive Officer, Chief Operations Officer, Chief Administrative Officer, Division Director (of a major function, i.e., Information Systems and/or PBX).

    Define a Supervisor:

    A Supervisor is an employee who has responsibility for daily operations and the authority to do, or effectively recommend, most of the following actions:

    Hire,
    Discipline (demote, suspend, terminate),
    Reward (grant merit increases, promotions, bonuses),
    Assign/reassign duties,
    Approve leave requests,
    Resolve/settle employee relations’ problems,
    Formally evaluate employee performance.

    Examples of working titles that are often supervisory include: Crew Leader, Department Supervisor, Operations Supervisor, Shift Manager, and Clerical Pool Supervisor

    Define a Non-Supervisor employee:

    A Non-Supervisor employee has the responsibility of performing daily activities as directed by Management and/or a Supervisor.

    From time to time, traditional supervisory duties will relegated to employees. Here are some qualifiers that should assist in determining if a non-supervisory employee should be considered a supervisory employee.

    Supervisory Qualifiers:

    Is the employee making disciplinary or reward decisions? If yes, then the employee is acting in a supervisory role.

    Is the employee the source person for difficult questions and problems from less experienced coworkers? If yes, then the employee is acting in a supervisory role.

    Is the employee coordinating the team's leave schedule or work schedule? If yes, then the employee is acting in a supervisory role.

    Is the employee presenting project updates to the manager? If yes, then the employee is acting in a supervisory role.

    Is the employee responsible only for providing performance data toward the evaluation of team members? If yes, then the employee is acting in a non-supervisory role.

    Is the employee responsible for formally evaluating staff assigned to a project but does not grant leave requests, make hiring or general staffing decisions, or discipline or reward employees? If yes, then the employee is acting in a non-supervisory role.

    Determining Management to Employee Ratio:

    Obviously having too many Managers as compared to employees can bog down the departments’ policy process, create confusion in the chain of command, diminish a manager’s related duties and can lead to the dreaded micro-managed environment.

    Having too few Managers as compared to employees can result in duties being prioritized, not in order of importance, but in order to fulfill extended commitments. This action results in projects being placed on the back burner; delegation of traditional manager duties to less qualified subordinates and skewed performance reports.

    Thus, it’s important to establish a Management-to-staff ratio that strives to create a balanced and healthy work environment for Managers, Supervisors and Employees.

    This is a suggested formula to determine management-to-staff ratios. This formula may need to be tweaked depending on your specific department expectations.

    Management-to-staff Ratio = [N+(S-1)]/S

    where:

    N=Number of non-supervisory employees
    S=Combined number of supervisors and managers

    "S minus 1" excludes the top company executive from being considered a supervised employee. Therefore, for those companies that are directed by more than one top executive, the “S minus 1" should be replaced with "S minus the number of top executives." For example, if your company does not have an executive director, but is directed by three full-time, salaried commissioners, the formula "[N+(S-3)]/S" will be used.

    As an example, lets assume that a business has one (1) CEO, four (4) managers of four different departments and employees 25 non-supervisory employees.

    The formula would equate to [25 + 5 –1]/ 5 or a management to employee ratio of 1 manager for 5.8 employees.

    Why is the ratio important?

    This is just a guideline to establish a model. The ultimate goal of this model is to maximize efficiency in employee supervision while allowing managers/supervisors to effectively manage. It should be expanded to allow CEO’s to collect and interpret related collected metrics about the health of his/her company.

    Obviously if you have too few managers/supervisors in the chain of command, then those managers/supervisors will not be able to efficiently and effectively manage the employees or keep pace with written evaluations, schedules and other employee related programs. On the other hand, employees may carry too much responsibility and control too much of the department. These are measurable ‘

    Franchisor UFOC; Are They Relevant to Franchising?
    Many a business management class has debated the relative consumer and investor protection of regulatory bodies in the United States and how these affect proprietary information and competition. Does the current disclosure documents and the Franchisor UFOC serve the common good?The current UFOC in my opinion is so large and cumbersome to handle all possible scenarios that it no longer helps franchisees in my opinion. Instead it boxes the business model into a confinement, which does not allow fluidity of motion needed to survive in the fast paced business world. Franchisees and Franchisors would be better served with a 3-page disclosure form, now the UFOC only serves lawyers.http://www.ftc.gov/os/comments/franrulestaffrpt/OL-100001.pdfIndeed, if a failed franchisee has a dispute generally their business has failed and since they are broke, they cannot even hire a lawyer to defend themselves after the fact even if there was an error
    ion of budgets.

    Examples of working titles that are often managerial include: Chief Executive Officer, Chief Operations Officer, Chief Administrative Officer, Division Director (of a major function, i.e., Information Systems and/or PBX).

    Define a Supervisor:

    A Supervisor is an employee who has responsibility for daily operations and the authority to do, or effectively recommend, most of the following actions:

    Hire,
    Discipline (demote, suspend, terminate),
    Reward (grant merit increases, promotions, bonuses),
    Assign/reassign duties,
    Approve leave requests,
    Resolve/settle employee relations’ problems,
    Formally evaluate employee performance.

    Examples of working titles that are often supervisory include: Crew Leader, Department Supervisor, Operations Supervisor, Shift Manager, and Clerical Pool Supervisor

    Define a Non-Supervisor employee:

    A Non-Supervisor employee has the responsibility of performing daily activities as directed by Management and/or a Supervisor.

    From time to time, traditional supervisory duties will relegated to employees. Here are some qualifiers that should assist in determining if a non-supervisory employee should be considered a supervisory employee.

    Supervisory Qualifiers:

    Is the employee making disciplinary or reward decisions? If yes, then the employee is acting in a supervisory role.

    Is the employee the source person for difficult questions and problems from less experienced coworkers? If yes, then the employee is acting in a supervisory role.

    Is the employee coordinating the team's leave schedule or work schedule? If yes, then the employee is acting in a supervisory role.

    Is the employee presenting project updates to the manager? If yes, then the employee is acting in a supervisory role.

    Is the employee responsible only for providing performance data toward the evaluation of team members? If yes, then the employee is acting in a non-supervisory role.

    Is the employee responsible for formally evaluating staff assigned to a project but does not grant leave requests, make hiring or general staffing decisions, or discipline or reward employees? If yes, then the employee is acting in a non-supervisory role.

    Determining Management to Employee Ratio:

    Obviously having too many Managers as compared to employees can bog down the departments’ policy process, create confusion in the chain of command, diminish a manager’s related duties and can lead to the dreaded micro-managed environment.

    Having too few Managers as compared to employees can result in duties being prioritized, not in order of importance, but in order to fulfill extended commitments. This action results in projects being placed on the back burner; delegation of traditional manager duties to less qualified subordinates and skewed performance reports.

    Thus, it’s important to establish a Management-to-staff ratio that strives to create a balanced and healthy work environment for Managers, Supervisors and Employees.

    This is a suggested formula to determine management-to-staff ratios. This formula may need to be tweaked depending on your specific department expectations.

    Management-to-staff Ratio = [N+(S-1)]/S

    where:

    N=Number of non-supervisory employees
    S=Combined number of supervisors and managers

    "S minus 1" excludes the top company executive from being considered a supervised employee. Therefore, for those companies that are directed by more than one top executive, the “S minus 1" should be replaced with "S minus the number of top executives." For example, if your company does not have an executive director, but is directed by three full-time, salaried commissioners, the formula "[N+(S-3)]/S" will be used.

    As an example, lets assume that a business has one (1) CEO, four (4) managers of four different departments and employees 25 non-supervisory employees.

    The formula would equate to [25 + 5 –1]/ 5 or a management to employee ratio of 1 manager for 5.8 employees.

    Why is the ratio important?

    This is just a guideline to establish a model. The ultimate goal of this model is to maximize efficiency in employee supervision while allowing managers/supervisors to effectively manage. It should be expanded to allow CEO’s to collect and interpret related collected metrics about the health of his/her company.

    Obviously if you have too few managers/supervisors in the chain of command, then those managers/supervisors will not be able to efficiently and effectively manage the employees or keep pace with written evaluations, schedules and other employee related programs. On the other hand, employees may carry too much responsibility and control too much of the department. These are measurable

    Successful Telecommuting Mom Story Number 2
    Melody Spier started looking at telecommuting as an option back in 2000 but felt at the time that she could not financially quit her job.Tired of working long hours and coming home so exhausted at the end of each day that she could hardly enjoy our family time, Melody felt like her husband, neighbors and friends were raising her children while she worked.After two years of working up the courage, she dropped her day job and became a full-time stay at home mom in 2002. From there she connected with a website that provided legitimate telecommuting information and a community of people who shared their knowledge and resources willingly.Melody landed her first telecommuting job less than 90 days later. As is common, Melody found that it is a challenge to find one company that will give you full time hours. She started working for multiple companies. By developing a schedule that worked for her family, she was able to build up to a full time income. It didn’t happen right away and there were times when the workload was c
    ry employee should be considered a supervisory employee.

    Supervisory Qualifiers:

    Is the employee making disciplinary or reward decisions? If yes, then the employee is acting in a supervisory role.

    Is the employee the source person for difficult questions and problems from less experienced coworkers? If yes, then the employee is acting in a supervisory role.

    Is the employee coordinating the team's leave schedule or work schedule? If yes, then the employee is acting in a supervisory role.

    Is the employee presenting project updates to the manager? If yes, then the employee is acting in a supervisory role.

    Is the employee responsible only for providing performance data toward the evaluation of team members? If yes, then the employee is acting in a non-supervisory role.

    Is the employee responsible for formally evaluating staff assigned to a project but does not grant leave requests, make hiring or general staffing decisions, or discipline or reward employees? If yes, then the employee is acting in a non-supervisory role.

    Determining Management to Employee Ratio:

    Obviously having too many Managers as compared to employees can bog down the departments’ policy process, create confusion in the chain of command, diminish a manager’s related duties and can lead to the dreaded micro-managed environment.

    Having too few Managers as compared to employees can result in duties being prioritized, not in order of importance, but in order to fulfill extended commitments. This action results in projects being placed on the back burner; delegation of traditional manager duties to less qualified subordinates and skewed performance reports.

    Thus, it’s important to establish a Management-to-staff ratio that strives to create a balanced and healthy work environment for Managers, Supervisors and Employees.

    This is a suggested formula to determine management-to-staff ratios. This formula may need to be tweaked depending on your specific department expectations.

    Management-to-staff Ratio = [N+(S-1)]/S

    where:

    N=Number of non-supervisory employees
    S=Combined number of supervisors and managers

    "S minus 1" excludes the top company executive from being considered a supervised employee. Therefore, for those companies that are directed by more than one top executive, the “S minus 1" should be replaced with "S minus the number of top executives." For example, if your company does not have an executive director, but is directed by three full-time, salaried commissioners, the formula "[N+(S-3)]/S" will be used.

    As an example, lets assume that a business has one (1) CEO, four (4) managers of four different departments and employees 25 non-supervisory employees.

    The formula would equate to [25 + 5 –1]/ 5 or a management to employee ratio of 1 manager for 5.8 employees.

    Why is the ratio important?

    This is just a guideline to establish a model. The ultimate goal of this model is to maximize efficiency in employee supervision while allowing managers/supervisors to effectively manage. It should be expanded to allow CEO’s to collect and interpret related collected metrics about the health of his/her company.

    Obviously if you have too few managers/supervisors in the chain of command, then those managers/supervisors will not be able to efficiently and effectively manage the employees or keep pace with written evaluations, schedules and other employee related programs. On the other hand, employees may carry too much responsibility and control too much of the department. These are measurable

    The Fastest Growing Company in the World
    So you want to have the fastest growing company in the world. Any one coach or entrepreneur can tell you it takes teamwork, time management, organizational, innovation and execution skills.Almost always right, but what does it take to make a great company in today's world. Why are companies like Microsoft expanding and companies like GM decreasing. Is it technology, partly, innovation, partly but not completely.What makes the best companies rise to the top? What makes a company go from $0-$1,000,000 in 1 year. What makes a company go from $11,000,000- $20,000,000 plus in one year.The answer is the S word. The S word changes everything, but you have to create the S. S takes time, collaboration, constant, collective, communication at all levels. However S takes more than this, it takes exectuable action. S is something like the atmosphere, it is made up of a bunch of things, energy, some positive, some negative, molecules, tiny particles.The best and most successful businesses have systems in place.
    nts’ policy process, create confusion in the chain of command, diminish a manager’s related duties and can lead to the dreaded micro-managed environment.

    Having too few Managers as compared to employees can result in duties being prioritized, not in order of importance, but in order to fulfill extended commitments. This action results in projects being placed on the back burner; delegation of traditional manager duties to less qualified subordinates and skewed performance reports.

    Thus, it’s important to establish a Management-to-staff ratio that strives to create a balanced and healthy work environment for Managers, Supervisors and Employees.

    This is a suggested formula to determine management-to-staff ratios. This formula may need to be tweaked depending on your specific department expectations.

    Management-to-staff Ratio = [N+(S-1)]/S

    where:

    N=Number of non-supervisory employees
    S=Combined number of supervisors and managers

    "S minus 1" excludes the top company executive from being considered a supervised employee. Therefore, for those companies that are directed by more than one top executive, the “S minus 1" should be replaced with "S minus the number of top executives." For example, if your company does not have an executive director, but is directed by three full-time, salaried commissioners, the formula "[N+(S-3)]/S" will be used.

    As an example, lets assume that a business has one (1) CEO, four (4) managers of four different departments and employees 25 non-supervisory employees.

    The formula would equate to [25 + 5 –1]/ 5 or a management to employee ratio of 1 manager for 5.8 employees.

    Why is the ratio important?

    This is just a guideline to establish a model. The ultimate goal of this model is to maximize efficiency in employee supervision while allowing managers/supervisors to effectively manage. It should be expanded to allow CEO’s to collect and interpret related collected metrics about the health of his/her company.

    Obviously if you have too few managers/supervisors in the chain of command, then those managers/supervisors will not be able to efficiently and effectively manage the employees or keep pace with written evaluations, schedules and other employee related programs. On the other hand, employees may carry too much responsibility and control too much of the department. These are measurable

    What Is A Project Manager?
    Very simply, a project manager is the person who takes responsibility for everything. This is not to say “the one who does everything”. It is not too likely that a project manager even has the skill sets that would make her capable of doing everything that need to be done for a project. She’s simply the place where the buck stops. Have you been watching The Apprentice? When a project fails, who is the person most likely to hear “You’re fired!” Unless she is exceptionally good a deflecting blame, it is the Project manager!So what skill set does a successful project manager really need? One skill or art is the ability to be a good team leader. Among other things, a project manager requires an inquiring mind. You must be able to gather information from the right people and to assimilate this information quickly in order to make projections and wise decisions. All this is needed in order to plan and develop a project. Plan, plan, review and plan. If you are not good at planning and scheduling in detail, you might want to reconsi
    number of top executives." For example, if your company does not have an executive director, but is directed by three full-time, salaried commissioners, the formula "[N+(S-3)]/S" will be used.

    As an example, lets assume that a business has one (1) CEO, four (4) managers of four different departments and employees 25 non-supervisory employees.

    The formula would equate to [25 + 5 –1]/ 5 or a management to employee ratio of 1 manager for 5.8 employees.

    Why is the ratio important?

    This is just a guideline to establish a model. The ultimate goal of this model is to maximize efficiency in employee supervision while allowing managers/supervisors to effectively manage. It should be expanded to allow CEO’s to collect and interpret related collected metrics about the health of his/her company.

    Obviously if you have too few managers/supervisors in the chain of command, then those managers/supervisors will not be able to efficiently and effectively manage the employees or keep pace with written evaluations, schedules and other employee related programs. On the other hand, employees may carry too much responsibility and control too much of the department. These are measurable ‘health’ factors of your organization.

    A wise person once stated “to know where you are, you need to know where you’ve been.” Creating a model and varying it to reach the most efficient and effective management-to-staff ratio for your organization will provide you with valuable metrics and a framework needed to reach that goal. It also allows upper management to judge how new programs effect the health of the company.

    In addition to the suggested model, you should track other measurable items and combine them with this general model to create an overview of the health of your organization.

    In this scenario a company has defined a starting management-to-staff ratio of 1 to 5.8. By using the 1 to 5.8 ratio as a benchmark, the company collects additional information about its management staff and its non-supervisory employees.

    The company assigns a percentage value to managerial written evaluations that are properly submitted and completed on time.

    The company assesses the management to employee relationships. It assigns values to the Managers perceived health in his/her department and the employees perceived health in the same department.

    The company collects information on management and employee over-turn and assigns a value to the causes given for the exit of its employees.

    The company assigns value to employee reward programs. Is the employee just an over-achiever, a great team member or does management empower them?

    The company tracks the implementation of new programs and the program’s effect on health of the organization.

    Using the collected metrics and values the company will start with an initial evaluation of its health and be able to tackle the most problematic areas, then those less problematic areas. The company can then use the historical and current measurements to move toward a goal of efficient and effective management.

    This is a short article on the power of models and how they can assist a company in self-assessment and evaluation. There are a number of books and specialist in this area.

    * - The formula, [N+(S-1)]/S, is mentioned on several US Government sites as the accepted formula for determining the Management to employee ratio.
    * - Portions of this article are from government sites related to employee management.

    Article by Charles Carter www.cs2communications.com

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