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  • Digg it UP - Spinning Gold from Straw: Low-Cost Employee Retention and Motivation Tools in a Changing Economy

    Conflict - Workplace Warning Signs
    Seemingly insignificant issues in the workplace can, if left to fester, evolve into debilitating conflicts that affect teams, departments, even the whole organization. Is impending crisis looming in your workplace? Here are some warning signs:The same issues keep coming up. If you thought you resolved the problem but it keeps resurfacing, be careful. This just may be the tip of the iceberg.When a conflict starts to escalate, related issues keep popping up around it. Sometimes we're blindsided because we're busy putting out the little fires that
    on awards such as public “thank you’s” or recognition in company newsletters for a job well done. In addition, career matrix programs are a way to motivate employees by linking performance, job complexity, and career advancement. What works best really depends on your employees. “Employers should ask their employees how they would like to be rewarded. For example, employees who work for not-for-profit organizations know that money can be tight, and will often be an organization’s best source of ideas with faster buy-in and appreciation,” said Loftus.

    With these various choices, employers should not feel like the spinning impaired, miller’s daughter from the beloved children’s fable, “Rumplestiltskin.” Low cost solutions for retaining and motivating employees are readily available, proven to be effective, and are relativel

    Golden Rules of Exceptional Customer Service
    SHOW YOU CAREFind a way to give the customer what they want.The customer is always right – this is really about an attitude of mind. Even if the customer appears really unreasonable, listen to them, hear what they have to say, paraphrase your understanding and find ways to go for a win-win. The customer wants to feel listened to and valued. Listening, reflecting back and letting it be known that you do really want to help, goes a long way to meeting customer needs.AT THE FRONTLINEStaff need to know that as well as accountability they h
    New York, NY, February 25, 2005 – Employee retention and motivation…why should employers care? A storm is brewing. National productivity was up 3.9% in the second quarter and 1.9% in the third quarter of 2004. At the same time, the unemployment rate was up 5.5% in October 2004.

    “Productivity is up, but fewer people are doing more,” said Jennifer Loftus, SPHR, CCP, CBP, GRP, and National Director of HR consulting firm, Astron Solutions. “In addition, the number of 25-34 year old workers will decline by 2.7 million by 2008, resulting in a predicted shortage of 10 million workers within the next ten years.”

    Turnover can be very costly. According to the Society for Human Resource Management (SHRM), each employee who leaves a company generates a cost. Conservative estimates place that cost at 30% of an employee’s salary. For example, an organization that loses and replaces 150 employees a year, each at an average annualized salary of $50,000, incurs an estimated turnover cost of $2,250,000 in one year.

    Making changes to recruitment and retention programs can make a difference. As Loftus explained, “If the same organization that replaced 150 employees were to implement changes, they would enjoy a $22,500 decline in recruitment and retention costs with each 1% decline in turnover. By working to improve the employment relationship, they would also reap the recruiting benefits of a reputation as an employer of choice.”

    Communication is the key ingredient in finding what will best motivate and meet employee needs by asking employees directly about what motivates them. “In order to avoid losing valuable employees, employers must expand their retention efforts by getting inside the hearts and minds of employees and candidates,” said Loftus.

    One retention and motivation option is instituting a variable compensation program. Team and small group variable compensation programs link organizations and their employees towards particular goals, while providing several benefits including increased total cash compensation opportunities, no increase to fixed salary costs, greater opportunities to reward top-performing employees and departments, enhanced goal setting, and improvement in organizational processes and fiscal situations.

    Astron Solutions’ client, Boston Children’s Hospital launched a small group variable compensation program for their patient financial services department when their days in receivable had increased to 110 days. A quarterly incentive program was formulated focusing on the department’s efforts to decrease days in receivable, with a maximum incentive pool equivalent to 20% of the department's total quarterly payroll. Cash payouts were equal among all employees, with the understanding that performance needed to be kept at satisfactory levels in order to be eligible for participation and payouts.

    The results were extremely positive. The employees learned how to work more efficiently together as a team, the hospital greatly decreased its days in receivable which generated positive cash flow, and the employees increased their take-home cash without causing the organization any fiscal strain.

    Of course there are other options. Spot cash awards are another option for organizations looking to motivate their employees, as well as non-monetary recognition awards such as public “thank you’s” or recognition in company newsletters for a job well done. In addition, career matrix programs are a way to motivate employees by linking performance, job complexity, and career advancement. What works best really depends on your employees. “Employers should ask their employees how they would like to be rewarded. For example, employees who work for not-for-profit organizations know that money can be tight, and will often be an organization’s best source of ideas with faster buy-in and appreciation,” said Loftus.

    With these various choices, employers should not feel like the spinning impaired, miller’s daughter from the beloved children’s fable, “Rumplestiltskin.” Low cost solutions for retaining and motivating employees are readily available, proven to be effective, and are relatively

    Benefits of a Merchant Account for Your Business
    If you own a business, then you can truly benefit from signing up for one or more merchant accounts for your business. Merchant accounts are established by millions of business all over the world and such accounts help business owners bring in serious money. Plus, there are myriad benefits derived from having one or more merchant accounts for your business. Let's explore the benefits below.You will be surprised by the advantages afforded to you when you apply for merchant accounts for your business. First, with one or more merchant accounts, you can accep
    ry. For example, an organization that loses and replaces 150 employees a year, each at an average annualized salary of $50,000, incurs an estimated turnover cost of $2,250,000 in one year.

    Making changes to recruitment and retention programs can make a difference. As Loftus explained, “If the same organization that replaced 150 employees were to implement changes, they would enjoy a $22,500 decline in recruitment and retention costs with each 1% decline in turnover. By working to improve the employment relationship, they would also reap the recruiting benefits of a reputation as an employer of choice.”

    Communication is the key ingredient in finding what will best motivate and meet employee needs by asking employees directly about what motivates them. “In order to avoid losing valuable employees, employers must expand their retention efforts by getting inside the hearts and minds of employees and candidates,” said Loftus.

    One retention and motivation option is instituting a variable compensation program. Team and small group variable compensation programs link organizations and their employees towards particular goals, while providing several benefits including increased total cash compensation opportunities, no increase to fixed salary costs, greater opportunities to reward top-performing employees and departments, enhanced goal setting, and improvement in organizational processes and fiscal situations.

    Astron Solutions’ client, Boston Children’s Hospital launched a small group variable compensation program for their patient financial services department when their days in receivable had increased to 110 days. A quarterly incentive program was formulated focusing on the department’s efforts to decrease days in receivable, with a maximum incentive pool equivalent to 20% of the department's total quarterly payroll. Cash payouts were equal among all employees, with the understanding that performance needed to be kept at satisfactory levels in order to be eligible for participation and payouts.

    The results were extremely positive. The employees learned how to work more efficiently together as a team, the hospital greatly decreased its days in receivable which generated positive cash flow, and the employees increased their take-home cash without causing the organization any fiscal strain.

    Of course there are other options. Spot cash awards are another option for organizations looking to motivate their employees, as well as non-monetary recognition awards such as public “thank you’s” or recognition in company newsletters for a job well done. In addition, career matrix programs are a way to motivate employees by linking performance, job complexity, and career advancement. What works best really depends on your employees. “Employers should ask their employees how they would like to be rewarded. For example, employees who work for not-for-profit organizations know that money can be tight, and will often be an organization’s best source of ideas with faster buy-in and appreciation,” said Loftus.

    With these various choices, employers should not feel like the spinning impaired, miller’s daughter from the beloved children’s fable, “Rumplestiltskin.” Low cost solutions for retaining and motivating employees are readily available, proven to be effective, and are relativel

    Develop Your Career Resilience
    It may be that there's nothing more disruptive than experiencing a career change. Frankly, it really doesn't matter how big the change is - could be as major as a complete exit from a long term workplace, or it could involve subtle shifts of role assignments or responsibilities. Whatever the magnitude, career changes can leave us feeling thrilled, nervous, sad, angry, hurt, depleted, disoriented, confused, or even all of the above.Many indicators point towards the idea that there will only be more and more of this kind of change. Therefore, career resilience
    d their retention efforts by getting inside the hearts and minds of employees and candidates,” said Loftus.

    One retention and motivation option is instituting a variable compensation program. Team and small group variable compensation programs link organizations and their employees towards particular goals, while providing several benefits including increased total cash compensation opportunities, no increase to fixed salary costs, greater opportunities to reward top-performing employees and departments, enhanced goal setting, and improvement in organizational processes and fiscal situations.

    Astron Solutions’ client, Boston Children’s Hospital launched a small group variable compensation program for their patient financial services department when their days in receivable had increased to 110 days. A quarterly incentive program was formulated focusing on the department’s efforts to decrease days in receivable, with a maximum incentive pool equivalent to 20% of the department's total quarterly payroll. Cash payouts were equal among all employees, with the understanding that performance needed to be kept at satisfactory levels in order to be eligible for participation and payouts.

    The results were extremely positive. The employees learned how to work more efficiently together as a team, the hospital greatly decreased its days in receivable which generated positive cash flow, and the employees increased their take-home cash without causing the organization any fiscal strain.

    Of course there are other options. Spot cash awards are another option for organizations looking to motivate their employees, as well as non-monetary recognition awards such as public “thank you’s” or recognition in company newsletters for a job well done. In addition, career matrix programs are a way to motivate employees by linking performance, job complexity, and career advancement. What works best really depends on your employees. “Employers should ask their employees how they would like to be rewarded. For example, employees who work for not-for-profit organizations know that money can be tight, and will often be an organization’s best source of ideas with faster buy-in and appreciation,” said Loftus.

    With these various choices, employers should not feel like the spinning impaired, miller’s daughter from the beloved children’s fable, “Rumplestiltskin.” Low cost solutions for retaining and motivating employees are readily available, proven to be effective, and are relativel

    Why a Professional Dallas Window Cleaning Job Is Important
    Are you a business owner who operates a business in or around the Dallas area? Whether you run a business that is in an office setting or a setting like a retail store, if your establishment has windows, you need to make sure that your windows are always clean. That is why it is advised that you seek professional assistance, in terms of window cleaning. Dallas business owners, just like you, have been using the assistance of professional Dallas window cleaning companies for years now and you may want to start, if you haven’t already.When it comes to seekin
    ive program was formulated focusing on the department’s efforts to decrease days in receivable, with a maximum incentive pool equivalent to 20% of the department's total quarterly payroll. Cash payouts were equal among all employees, with the understanding that performance needed to be kept at satisfactory levels in order to be eligible for participation and payouts.

    The results were extremely positive. The employees learned how to work more efficiently together as a team, the hospital greatly decreased its days in receivable which generated positive cash flow, and the employees increased their take-home cash without causing the organization any fiscal strain.

    Of course there are other options. Spot cash awards are another option for organizations looking to motivate their employees, as well as non-monetary recognition awards such as public “thank you’s” or recognition in company newsletters for a job well done. In addition, career matrix programs are a way to motivate employees by linking performance, job complexity, and career advancement. What works best really depends on your employees. “Employers should ask their employees how they would like to be rewarded. For example, employees who work for not-for-profit organizations know that money can be tight, and will often be an organization’s best source of ideas with faster buy-in and appreciation,” said Loftus.

    With these various choices, employers should not feel like the spinning impaired, miller’s daughter from the beloved children’s fable, “Rumplestiltskin.” Low cost solutions for retaining and motivating employees are readily available, proven to be effective, and are relativel

    Performance Contract Review - Is this the Way?
    Performance contracts. Performance management - useful or major challenges? They are easier if they are kept simple, through strong and trusting relationships built and people effectively managed through daily informal contacts - yet someone, sometimes isn't listening at all! Take a look right here...I wonder what you think of the 'invitation' to a performance review shown below. It is real, though some of the details have been amended, for the safety of recipients!As you read it, please see it through the eyes of someone who expected a 3-monthl
    on awards such as public “thank you’s” or recognition in company newsletters for a job well done. In addition, career matrix programs are a way to motivate employees by linking performance, job complexity, and career advancement. What works best really depends on your employees. “Employers should ask their employees how they would like to be rewarded. For example, employees who work for not-for-profit organizations know that money can be tight, and will often be an organization’s best source of ideas with faster buy-in and appreciation,” said Loftus.

    With these various choices, employers should not feel like the spinning impaired, miller’s daughter from the beloved children’s fable, “Rumplestiltskin.” Low cost solutions for retaining and motivating employees are readily available, proven to be effective, and are relatively easy to execute, resulting in a “happy ending” for employers.

    Astron Solutions www.astronsolutions.com is a consulting firm dedicated to the delivery of HR consulting services and supportive technology. To reach Jennifer Loftus directly, please call 800-520-3889 or email her at jcloftus@astronsolutions.com.

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