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Problem Solving: This Simple Process helps Identify Creative Solutions to Difficult Problems
Five years ago, a couple of instructors that I was working with and I were brainstorming about different ways to promote our training programs more easily. Up to that point, I had spent my entire career in training focused primarily on helping individuals become more successful by helping them strengthen certain skill sets such as public speaking, management skills, and selling skills. We noticed that out of our classes, about 80% of participants were individuals, about 15% came with a friend, and about 5% came as a group. We knew that these groups who attended together leveraged the results of the programs signific

salary and part-time on their business. This presents particular opportunities to receive extra cash flow to fund the growth of the business – from value-added taxes and income tax refunds.

It should be noted that even where the business owner does not have other salaried

Entrepreneurial Emotions or It Seemed Like a Great Idea at the Time
It’s your first business or the next Great Idea in your ongoing business, online or offline, it doesn’t matter. The roller coaster ride is a theme and variations on the same experiences. First the exhilaration -- THIS idea, or THIS business is THE one. It’ll put you on the map with lots of money in your bank account. It can’t fail. It’s just too good. Have you said this? More than once? I have, and several times during my life, with numerous businesses and varying levels of success.Then comes implementing the idea. The rubber meets the road. One great entrepreneurial joy is having a terrific idea in the showe

When the typical new business operator starts a business, they concentrate on making the business succeed. That is necessary but not the only thing that a business operator should concentrate on. A business depends on cash flow to exist and grow, so business operators would do their business a good turn by looking at sources of cash flow provided by the Government.

We are talking about the taxation authorities such as Inland Revenue Department in New Zealand (IRD), the Australian Taxation Office in Australia (ATO) and Inland Revenue in the United Kingdom and the Inland Revenue Service in the USA (IRS). All of these taxation administrations, along with those in Canada and South Africa for example, have both income tax and goods and services tax (GST) or value added tax (VAT) that present opportunities for refunds when a business’ expenses exceed its income in the early stages of its life.

Initially, the start-up capital may come from savings, family and friends and salaried employment. The last source of finance – salaried income – means that the business operator still works full-time for a salary and part-time on their business. This presents particular opportunities to receive extra cash flow to fund the growth of the business – from value-added taxes and income tax refunds.

It should be noted that even where the business owner does not have other salaried

Are You Making the Most of Your Talent and Resources?
I’ve written often on the subject of leadership development and talent management because very few things in business can catalyze change and create sustainable growth like leaders who understand how to leverage their talent and resources. It takes more than charisma and subject matter expertise to be a leader it also takes a keen understanding of how to create organizational leverage.One of the main keys to generating organizational leverage is for C-suite executives and entrepreneurs to know when, where and why to deploy (or redeploy) talent and resources. It has been my experience that it is much easier to

heir business a good turn by looking at sources of cash flow provided by the Government.

It should be noted that even where the business owner does not have other salaried

Answering the Phone: It's Just Good Manners
The following is a true story. Names have been changed to protect the guilty.This week I called a well-known chain store (I’ll call it “Bargain World" for the remainder of this article) to inquire about getting a credit card for my business. This is the gist of the phone conversation that I experienced.Ring, ring. “ghkasdruasdfmklpdrlkmewemriopsdflkj- Bargain World." (This is the first contact with the company, and I couldn’t even understand anything she said until she said the name of the company. By the way, she sounded disgusted with her job and with me for bothering her.)Me: “I would like to

ingdom and the Inland Revenue Service in the USA (IRS). All of these taxation administrations, along with those in Canada and South Africa for example, have both income tax and goods and services tax (GST) or value added tax (VAT) that present opportunities for refunds when a business’ expenses exceed its income in the early stages of its life.

It should be noted that even where the business owner does not have other salaried

Two Lean Tools You Can Use to Improve Processes at Your Site
In quality improvement engineering there are many tools. I would like to illustrate a few and show how they can apply to healthcare. I will be using tools taken from Lean Manufacturing, an approach used at Toyota Motor Company for many years now. These tools are easily adaptable with a bit of imagination to healthcare. I am not proposing that all healthcare should blindly adopt Lean as the new “flavor of the month,” but if some of the tools fit your site well, then use them. From my experience, the best progress in quality at a site is in the identification and use of quality improvement tools that can be maste

siness’ expenses exceed its income in the early stages of its life.

It should be noted that even where the business owner does not have other salaried

What Does Your Business Card Say?
A good business card means a well structured marketing plan, not only it has to pass the trash test but it also has to say a lot of things about the person and the company it represents.When you choose a business card you must have in mind the fact that it must say something about the company or contain something that defines it. So in order to impress your clients you must carefully chose your business card; of course not everything suits for example you can’t have a pink business card with little ponies and work for a well respected company but on the other hand you can’t have a black business card and have

salary and part-time on their business. This presents particular opportunities to receive extra cash flow to fund the growth of the business – from value-added taxes and income tax refunds.

It should be noted that even where the business owner does not have other salaried (tax paid) income, they might have a husband or wife who does have salaried income. If they become a partner in a partnership conducting the business, or a shareholder in a Loss Attributing Qualifying Company (LAQC) in New Zealand only, then they can share in the business losses and receive income tax refunds.

In Australia, there was an ATO income tax ruling (IT 2218) that allowed a partner to receive a salary – as long as the partnership agreement recorded it in writing – and this presented an opportunity to maximize the loss for one partner (the salaried partner), thereby maximizing the income tax refund. That income tax ruling was withdrawn on 22nd May 2002. Australia has no LAQC equivalent entity. However, there is nothing preventing a partnership agreement specifying a partnership split other than 50/50, so that one partner can receive more of the loss than the other. It would be prudent for the partnership agreement to record the reasons for the ratio used.

So, how does it work? Most businesses start off making losses, and small businesses and home-based businesses are not exempt fro

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Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers. But how can you turn a satisfied customer into a loyal one?

Business Ethics don't exist. Ethics are not related to only one portion of your life - they span all of your life. Once you realize every part of your life affects every other part of your life and ethics is a permanent fixture - your life will change. You choices matter. Make a difference.

It is important to know the processes that a company is involved in and master them for a more efficient production output. Logistics management, on the other hand, is a critical component to achieve business goals...

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