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    Actions are Louder Than
    You have heard the saying that "actions speak louder than words". It is so true, especially when it comes to business relationships. We talked about places to keep in contact with the Power of Ten in the last chapter, as a basis for doing business. This chapter is more concentrated on doing the work through commitment and follow-up. You cannot expect to keep a customer unless you provide them with excellent customer service. You may argue that price is also an issue but I believe that a person will not mind paying a higher price (providing it is not too high) for the best customer service they have ever experienced. Look around you and you will see that you can buy the same types of clothing from a number of locations such as Wal Mart, Target, Sears, Nordstrom's etc. Wal Mart offers unbelievably low prices and their customer service is good as
    on how they should behave. At the office, even if you aren't in sales, you are forever selling your ideas to colleagues or trying to convince staff to get the job done the way you want it done. We are all salesman, all the time.

    If you have been in business as long as I have you will have written your share of business plans, mission statements and all. You present your plan to 'The Man' and the first thing he or she does is flip to the last page of your beautiful thirty page color laser printed document to look at the projected financial statements. Why ask for a business plan if you're not going to read it? As far as the ubiquitous Missions Statement is concerned, for most businesses it has become nothing more than a platitude-laden piece of gobbledygook.

    Because we live in such a fast paced world, our sales techniques have to be efficient, engaging, and effective. As we stated earlier business executiv

    The Enlightened Leader
    Are you a beacon of light or a blowtorch?I want you to imagine that I go to your office when you are not there. While I’m at your office, I decide to survey the team that reports to you.The subject of the survey? Well, it’s a survey about you as a leader. I want them to tell me about your leadership skills. If I ask your team to complete this sentence, “my manager is ________________________”, what would they say?Maybe they will say positive things: “ My manager is inspiring.” “ My manager is a great teacher.” “ My manager pushes me to be better at what I do.” “ My manager believes in me and trusts me to get the job done.”Maybe they will have a different kind of comment: “ My manager micromanages me.” “ My manager can’t communicate clearly and then blames me.” “ My manager takes all the c
    Marketing and its little brother advertising are all about storytelling. It doesn't matter if you are talking about a display ad for a magazine or a Web-video for your website or for a Google Video Ad, if it doesn't tell a story then it's not going to do the job.

    When people asked us what we did, we used to tell them we were a website design firm that specialized in audio and video, today we tell them we are corporate storytellers. If you aren't telling your story you are not going to meet your marketing goals.

    If you want to know how to tell your corporate story well, or even if you want to hire someone to do it for you, you at least need to know what makes a good story; and the best place to learn is the home of storytelling, Hollywood.

    Learn From The Experts

    If you want to learn how to tell your corporate story on the Web using video, you could do worse than reading Blake Snyder's book, "Save The Cat.' Blake is a successful Hollywood screenwriter and his book provides a lot of inspiration for aspiring screenwriters, but if you are like me and see marketing as the Art of Storytelling, then you can learn a lot about how to create Web-marketing videos and complete marketing websites that effectively deliver your marketing message and help you meet your business goals.

    Movies are made up of scenes and 'beats.' The average movie has about forty of these scenes. In order to organize these scenes, screenwriters describe each scene on a 3x5 index card with color-coded notations. The important thing for us as crass commercial business people intent on selling our products and services is that each card is a story in and of itself. Think of each card as a commercial for a specific product or service you sell. If you string a bunch of these together, one for each product or service, you have a multimedia website that tells your marketing story.

    Provide The Change and Solve The Conflict

    In 'Save The Cat' Snyder refers to colleague Robert McKee who has a technique that he uses, one that you may want to consider next time you are thinking of initiating a marketing campaign. McKee uses two notations (+/- and ><) at the bottom of each card followed by a sentence of explanation. The +/- notation refers to the emotional change that the protagonist undergoes during that scene. If the protagonist hasn't changed in some way, if he or she hasn't been affected, then you don't have a viable scene or presentation.

    The second notation (><) describes the conflict in the scene. All stories must have conflict and commercials or advertisements are no different.

    Think of your average laundry detergent commercial. The woman of the house, excuse the sexist reference, starts off being unhappy (emotional distress) with her dull and dingy clothes. Her kids, spouse, and dog are constantly creating an increasing pile of laundry that never seems to get totally clean (conflict). By the end of the commercial with the use of your wonderful new formulation of laundry soap, she solves her problem. The clothes are clean and bright and she no longer resents her family (conflict resolved) and she is now a happy mother and wife (emotional change). It may sound pretty sappy when laid-out this way, but that is the way it works. And that, at least in part, is how you create Web-advertisements and marketing campaigns that tell a story.

    Mission Statements vs. Loglines and High Concept

    No matter who you are or what you do, you are a salesman. We are all constantly selling whether we are aware of it or not. You had to sell yourself to your 'significant other' and if you have children you are continuously selling them on how they should behave. At the office, even if you aren't in sales, you are forever selling your ideas to colleagues or trying to convince staff to get the job done the way you want it done. We are all salesman, all the time.

    If you have been in business as long as I have you will have written your share of business plans, mission statements and all. You present your plan to 'The Man' and the first thing he or she does is flip to the last page of your beautiful thirty page color laser printed document to look at the projected financial statements. Why ask for a business plan if you're not going to read it? As far as the ubiquitous Missions Statement is concerned, for most businesses it has become nothing more than a platitude-laden piece of gobbledygook.

    Because we live in such a fast paced world, our sales techniques have to be efficient, engaging, and effective. As we stated earlier business executive

    Fire Your Analyst (Part I)
    A recent scientific study (Craigie M, Loader B, Burrows R, Muncer S. Reliability of Health Information on the Internet: An Examination of Experts' Ratings. Journal of Medical Internet Research. 2002 Jan-Mar;4(1):e2) measured how consistent are experts when analyzing qualitative data. The data included the text from 18 threads (series of connected messages) posted on a message board by individuals suffering from a chronic disease. Each thread consisted of a start message, or question, and a number of responses, or answers. The experts processing the data were five doctors who worked together in the same specialist unit, and who had at least five years experience in treating the chosen disease. To process the data, the doctors devised the following two scales. The start message or question was coded according to a 6-part scale: A = excellent; B
    ok, "Save The Cat.' Blake is a successful Hollywood screenwriter and his book provides a lot of inspiration for aspiring screenwriters, but if you are like me and see marketing as the Art of Storytelling, then you can learn a lot about how to create Web-marketing videos and complete marketing websites that effectively deliver your marketing message and help you meet your business goals.

    Movies are made up of scenes and 'beats.' The average movie has about forty of these scenes. In order to organize these scenes, screenwriters describe each scene on a 3x5 index card with color-coded notations. The important thing for us as crass commercial business people intent on selling our products and services is that each card is a story in and of itself. Think of each card as a commercial for a specific product or service you sell. If you string a bunch of these together, one for each product or service, you have a multimedia website that tells your marketing story.

    Provide The Change and Solve The Conflict

    In 'Save The Cat' Snyder refers to colleague Robert McKee who has a technique that he uses, one that you may want to consider next time you are thinking of initiating a marketing campaign. McKee uses two notations (+/- and ><) at the bottom of each card followed by a sentence of explanation. The +/- notation refers to the emotional change that the protagonist undergoes during that scene. If the protagonist hasn't changed in some way, if he or she hasn't been affected, then you don't have a viable scene or presentation.

    The second notation (><) describes the conflict in the scene. All stories must have conflict and commercials or advertisements are no different.

    Think of your average laundry detergent commercial. The woman of the house, excuse the sexist reference, starts off being unhappy (emotional distress) with her dull and dingy clothes. Her kids, spouse, and dog are constantly creating an increasing pile of laundry that never seems to get totally clean (conflict). By the end of the commercial with the use of your wonderful new formulation of laundry soap, she solves her problem. The clothes are clean and bright and she no longer resents her family (conflict resolved) and she is now a happy mother and wife (emotional change). It may sound pretty sappy when laid-out this way, but that is the way it works. And that, at least in part, is how you create Web-advertisements and marketing campaigns that tell a story.

    Mission Statements vs. Loglines and High Concept

    No matter who you are or what you do, you are a salesman. We are all constantly selling whether we are aware of it or not. You had to sell yourself to your 'significant other' and if you have children you are continuously selling them on how they should behave. At the office, even if you aren't in sales, you are forever selling your ideas to colleagues or trying to convince staff to get the job done the way you want it done. We are all salesman, all the time.

    If you have been in business as long as I have you will have written your share of business plans, mission statements and all. You present your plan to 'The Man' and the first thing he or she does is flip to the last page of your beautiful thirty page color laser printed document to look at the projected financial statements. Why ask for a business plan if you're not going to read it? As far as the ubiquitous Missions Statement is concerned, for most businesses it has become nothing more than a platitude-laden piece of gobbledygook.

    Because we live in such a fast paced world, our sales techniques have to be efficient, engaging, and effective. As we stated earlier business executiv

    Sales Techniques For Interviewing Success
    It’s not especially groundbreaking to observe that that job hunting is essentially an exercise in sales & marketing. But how do you use this insight to your advantage? What are specific ways to use specific sales techniques to ensure better interviews? After all, networking locates opportunities and resumes get you a foot in the door, but interviews are the only way to get hired.Let’s start with a very basic sales rule — appearances count. That means strictly professional attire, in perfect condition and neatly pressed. You should be immaculately groomed; your shoes should be shined. Try to minimize/cover up piercings (except ladies earrings) and tattoos. You may get extra credit for wearing a professional overcoat when it’s cold outside and for carrying a nice leather portfolio with a notepad. And never underestimate the power of a fir
    edia website that tells your marketing story.

    Provide The Change and Solve The Conflict

    In 'Save The Cat' Snyder refers to colleague Robert McKee who has a technique that he uses, one that you may want to consider next time you are thinking of initiating a marketing campaign. McKee uses two notations (+/- and ><) at the bottom of each card followed by a sentence of explanation. The +/- notation refers to the emotional change that the protagonist undergoes during that scene. If the protagonist hasn't changed in some way, if he or she hasn't been affected, then you don't have a viable scene or presentation.

    The second notation (><) describes the conflict in the scene. All stories must have conflict and commercials or advertisements are no different.

    Think of your average laundry detergent commercial. The woman of the house, excuse the sexist reference, starts off being unhappy (emotional distress) with her dull and dingy clothes. Her kids, spouse, and dog are constantly creating an increasing pile of laundry that never seems to get totally clean (conflict). By the end of the commercial with the use of your wonderful new formulation of laundry soap, she solves her problem. The clothes are clean and bright and she no longer resents her family (conflict resolved) and she is now a happy mother and wife (emotional change). It may sound pretty sappy when laid-out this way, but that is the way it works. And that, at least in part, is how you create Web-advertisements and marketing campaigns that tell a story.

    Mission Statements vs. Loglines and High Concept

    No matter who you are or what you do, you are a salesman. We are all constantly selling whether we are aware of it or not. You had to sell yourself to your 'significant other' and if you have children you are continuously selling them on how they should behave. At the office, even if you aren't in sales, you are forever selling your ideas to colleagues or trying to convince staff to get the job done the way you want it done. We are all salesman, all the time.

    If you have been in business as long as I have you will have written your share of business plans, mission statements and all. You present your plan to 'The Man' and the first thing he or she does is flip to the last page of your beautiful thirty page color laser printed document to look at the projected financial statements. Why ask for a business plan if you're not going to read it? As far as the ubiquitous Missions Statement is concerned, for most businesses it has become nothing more than a platitude-laden piece of gobbledygook.

    Because we live in such a fast paced world, our sales techniques have to be efficient, engaging, and effective. As we stated earlier business executiv

    Managing from the Bottom-Up
    "If we lived in a perfect world, there would not be a need for managers." - Bryce's Law"Surround yourself with the best people you can find, delegate authority, and don't interfere." - Ronald Reagan (1986)When the American colonies were forming a government in the 18th century, there was a fleeting notion that George Washington should become King with absolute power. Instead, our founding fathers opted for a democratic society where officials were elected by the people. The intent was to give the individual citizen a means to participate in the running of the government. This was a wise decision and has served America well for over 225 years. By being included in the process, people align their loyalties to the government and country, and are quick to come to its defense in times of national emergency. Invo
    distress) with her dull and dingy clothes. Her kids, spouse, and dog are constantly creating an increasing pile of laundry that never seems to get totally clean (conflict). By the end of the commercial with the use of your wonderful new formulation of laundry soap, she solves her problem. The clothes are clean and bright and she no longer resents her family (conflict resolved) and she is now a happy mother and wife (emotional change). It may sound pretty sappy when laid-out this way, but that is the way it works. And that, at least in part, is how you create Web-advertisements and marketing campaigns that tell a story.

    Mission Statements vs. Loglines and High Concept

    No matter who you are or what you do, you are a salesman. We are all constantly selling whether we are aware of it or not. You had to sell yourself to your 'significant other' and if you have children you are continuously selling them on how they should behave. At the office, even if you aren't in sales, you are forever selling your ideas to colleagues or trying to convince staff to get the job done the way you want it done. We are all salesman, all the time.

    If you have been in business as long as I have you will have written your share of business plans, mission statements and all. You present your plan to 'The Man' and the first thing he or she does is flip to the last page of your beautiful thirty page color laser printed document to look at the projected financial statements. Why ask for a business plan if you're not going to read it? As far as the ubiquitous Missions Statement is concerned, for most businesses it has become nothing more than a platitude-laden piece of gobbledygook.

    Because we live in such a fast paced world, our sales techniques have to be efficient, engaging, and effective. As we stated earlier business executiv

    How to Design Effective Employee Incentive Programs
    When designed and implemented effectively, employee incentive programs can be an excellent strategic human resources tool to promote employee confidence and boost measurable performance. In fact, employee incentive programs have become an integral part of any company's competitiveness and desirability.But with its emphasis on reward for specific performance, there have been some confusion as to how these programs can be designed to be truly commensurate with employee productivity. Here's how you can design your company's employee incentive programs effectively on the get go:Determine the objective of the employee incentive program.Employee incentive programs are meant to motivate employees to work harder and become more productive. They are also an effective way of allowing employees to take greater responsibility for t
    on how they should behave. At the office, even if you aren't in sales, you are forever selling your ideas to colleagues or trying to convince staff to get the job done the way you want it done. We are all salesman, all the time.

    If you have been in business as long as I have you will have written your share of business plans, mission statements and all. You present your plan to 'The Man' and the first thing he or she does is flip to the last page of your beautiful thirty page color laser printed document to look at the projected financial statements. Why ask for a business plan if you're not going to read it? As far as the ubiquitous Missions Statement is concerned, for most businesses it has become nothing more than a platitude-laden piece of gobbledygook.

    Because we live in such a fast paced world, our sales techniques have to be efficient, engaging, and effective. As we stated earlier business executives can learn a lot from successful screenwriters like Blake Snyder.

    Snyder talks a lot about 'loglines', which are short one or two sentence synopses of movie or television concepts. They appear on the surface to sound a lot like 'mission statements' but they may provide a slightly different perspective on what has become an exercise in b-school-jargon mumbo jumbo.

    Whether you are developing a new Web-marketing campaign for your company or a complete new website, you could do worse than start with a well-defined logline and title. It will put the entire project into focus, provide a reference so you don't get sidetracked, and it will provide a great 'elevator pitch' when you need to deliver the essence of your business in thirty-seconds. Believe it or not, fifty million dollar movie concepts are sold on the basis of a logline and movie title. They are in short, everything that you need to sell an idea and they are only one or two sentences long.

    What's A Logline?

    A website, or marketing campaign logline is your company's 'high concept' idea. It is a one or two line statement that answers specific questions. It should also be accompanied by a project title, and if you really want to get fancy, you can add what the 'old-timers' used to call a "One-Sheet" or movie poster style visual or video trailer for the campaign.

    To find out what your high concept is, answer these questions, and if you can't, then maybe it's back to the drawing board:

    1. What is your project, website, or ad campaign all about: what is its purpose?

    2. Who is the audience for this presentation?

    3. How will your audience be emotionally affected?

    4. What personal or business conflict does your product or service resolve?

    5. Do your words paint a memorable mental image?

    6. Does the project title capture the audience's attention with an engaging hook?

    A good campaign logline will help you maintain focus so your project will be fine-tuned to achieve its purpose. Even if the project does not meet expectations, by keeping on track, you will be able to analysis what went wrong and learn how to improve the next campaign.

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